Category: | Furniture Store |
Address: | 605 W 207th St, New York, NY 10034, USA |
Phone: | +1 212-569-5555 |
Site: | furnituresaving.com |
Rating: | 2.4 |
Working: | 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 11AM–7PM |
JO
John Smith
AVOID EL REY FURNITURE!!!! Evite comprar EL REY FURNITURE!!! WORST SERVICE EVER!! I bought a coffee table and tv stand in El Rey for a great price but the BAD SERVICE, the salesman told me 1 week guarantee delivery. Bullshit, I had to wait OVER TWO WEEKS to get it delivered. On the day of the delivery the store called me telling me that they will deliver my stuff in the night, NEVER CAME! I called the following day in the morning and the owner gave me a BULLSHIT EXCUSE that the truck broke down, beside that the delivery came the next day at 9:45pm (when they told me I will be the first one to get delivered between 6pm to 8pm) When I opened the box it was the wrong item so I had the wait another week. Called the owner and he said that "the delivery was mixed up with another customer and that I will receive it no later than Tuesday (4 days later)". I called him up on Tuesday morning and he told me that they will deliver on Wednesday, because they havent received the order. Wednesday night he gave same bullshit excuse that the truck broke down. I asked for a refund and he started yelling on the phone that he wont give any refund and that I will get the coffee table basically whenever he want. So, I filed a complain with the Office of Consumer Affairs. Avoid this unprofessional and unreliable store! Espanol: He comprado una mesa de café y TV stands allí por un buen precio , pero tiene un mal servicio, el vendedor me dijo 1 semana prestación de garantía. Mentira, tuve que esperar dos semanas para conseguirlo. En el día de la entrega, la tienda me llamó me dijeron que lo ivan a entregar en la noche, NUNCA LLEGARON ! Llamé al día siguiente por la mañana y el propietario me dio una excusa pendeja que el camión se rompió, además en el día de la entregar fue a las 9:45 pm ( cuando ellos me habían dicho iba a ser uno de los primero en conseguir entregado entre 6pm a 8pm). Abri la caja, y me llegaron fueron los artículos incorrectos , así que tuve que esperar una semana más . Llame al propietario y dijo que " la entrega se mezcló con otro cliente y que voy a recibir a más tardar el Martes ( 4 días después) " . Lo llamé el martes por la mañana y me dijo que lo iba entregar el miércoles que no han recibido la orden. Miércoles por la noche regresó con la misma mierda que el camión se rompió . Le pedí por un reembolso y él empezó a gritar en el teléfono que no va a dar ningún tipo de reembolso y que voy a conseguir la mesa de cafe, básicamente, cuando él quiera. Por lo tanto, he presentado una queja con la Oficina de Asuntos del Consumidor . Evite esta tienda de poco profesional y no fidedigno.
MA
Maria Guzman
I made my order about a week ago , they brang the wrong bed and i still am waiting for it . They said my bed has to arrive yesterday i waited all day and night even call the store various times , today the same thing called the store various times and nothing. Very bad service. Im a much unhappy customer. Esta tienda me da a mi dolor de cabeza. Muy mal servicio , no estoy complacida con este negocio. Yo eh echo mi pedido hace ya una semana me traijieron el articulo equivocado. Me dijeron que me tenia que haber llegado ayer y espere todo el dia y la noche . llame a la tienda varias veses y me dijeron que esperara. Hoy llame tambien y me dijeron que esperara ya son las 9:30 de la noche y nada. Que mal servicio soy una clienta muy desepcionada. Ojala google darme la opcion de zero estrellas eso sera lo que yo le daria ! Eso es lo que se merecen.
AR
Armando Velasquez
yo cuando fui ala tienda me mostraron muebles de cuero y sobretodo la persona que nos atendio nos reque juro nuestros mubles seran enviados de cuero. nos prometieron que en 4 dias nos ivan a mandar los muebles de cuero. primero llame y me dijieron que en una semana mas yo dije esta bien. despues dijieron que hasta el proximo jueves duraron 12 dias para trarerme mueble rotos quebrados daje poliester. y uno desus trabajadores me amenaso cuando le dije que esots muebles estavan danados. para hacer la historia corta todavia no no me han traido todos los mubles. los tengo vajo corte por que no me quieren devolver mi dinero. cuidado con estas muebleria que son muy peligrosos te enganan y te mandan mubles totalmente de vaja categoria .
TA
Tara Polanco
I recently moved to the area not to long ago, so I was in search of a living room set. One day on my way home from work i passed by 207th st and Broadway, I saw a big furniture store called El Rey. I decided to enter the store to see what kind of furniture they sell. When i entered i saw all sorts of furniture on display. They have a big variety and the furniture is absolutely beautiful. i was in love with quite a few sets. There was a saleswoman that was working the day i came in. The saleswoman that assisted me had greeted me with a friendly smile. The saleswoman was very polite and professional. She (saleswoman) found the perfect living room set for me. The saleswoman had informed me that my living room set would take 5 days. My delivery came right on the 5th day like the saleswoman said. The delivery man called me when they were on there way which i found very useful. When the delivery to my living room set came , the delivery men were friendly and helpful. i was highly satisfied with the quality of my new living room set. I think El Reys employees have great customer service they are awesome, they went above and beyond . I definitely will come back in the future and I also would recommend this furniture store to anyone in need of great furniture.
AN
anon p
El Rey also has a store called SAHARA FURNITURE a few blocks east. They pulled a bait and switch scam on me, and they have done it to other people as well. They show you one piece of furniture, deliver the wrong size or wrong color, they "fix" it by agreeing to send you what you ordered, but they send you a lesser quality piece of crap. They then refuse to give you what you ordered, and they make sure you sign the receipt so you dont get what you order. They will degrade you to your face, refuse to fix the problem, refuse to admit they did anything wrong, and then refuse to speak English or Spanish. They will try and brush you off and it will eventually turn into either a legal battle, or you will end up with something you did not order. DO NOT BUY FROM THEM! The College user above is one of their employees and is lying! If he or she were going for their masters degree, they would know how to use the word "cheaper" instead of "chipper." They have the absolute WORST customer service ever and will STEAL from you if given the chance.
YA
yajahira marinez
Muy mala pague un artículo me venden otro me lo traen super dañado al mes siempre hablando mentira todo los vendedores son unos estúpidos no le importa el dinero de la personas muy malos en todo tengo una experiencia k le voy a llamar a el 41 para k me resuelvan lo peor de peor para el como se componen todos .Para hablar mierda.y mentiras .No parecen dominicanos los vendedores. Si No lambones.