Big Boys Toys

Reviews 6

GA

Garrett Moye

I called Big Boyz Toys regarding some new tires for my ducati S4r last week: they had a limited tire selection and I asked them how much a balance and mount was. I was quoted 40 dollars per wheel. I ordered tires online then arrived at Big Boyz Toyz and mentioned my phone conversation with Big Boyz Toyz the previous week. I was immediately lectured on my actions of (purchasing my tires online) because of Big Boyz Toyz “price match guarantee”. The quotation for each tire (now that I have purchased the tires I wanted online) increased from 40 to 60 dollars per tire. I was “okay” with paying the increased amount (although it would have been nice to understand this extra cost while on the phone with Big Boyz Toyz last week: we all have to make $ at the end of the day.. I get it). After this discussion: I was questioned if I want “weights” or “beads”: I clearly stated I prefer weights. Then I was questioned “Why” and I respectfully told them I don’t have any experience with beads and I don’t have any history or any friends with any history. I am comfortable with weights. Immediately I was told “it was just a question”. During my time defending my decision for weights: Big boyz Toyz just repeated “its just a question” then again “its just a question”.. after this they said “it’s the future..man”. At no point did they say “we can provide weights” seemed like I was not provided a choice at this point. No difference between the weights and beads were mentioned no description of how the beads works (no education). They just questioned my decision for weights. This is called a “suggestive question” : Repeated questions can make people think their first answer is wrong and lead them to change their minds. I’ve been riding for 8 years and have several experiences with Motorcycle repair shops and services: I am also a Sales Manager and have 10 years of sales experience. None of these other shops have ever lectured me nor have they ever used unethical sales tactics (such as suggestive questions) to influence potential customers. Normally, most shops give you information and let you make the decision. I see the reviews are relatively good with ATV’s; however, I believe if you have a motorcycle and need service done you should at least look into other shops (in my opinion: it’s better to drive 45 minutes out of my way to Middletown to get some honest technicians: even if I pay 100 dollars for each tire for mounting). I hope the service department can use the above for some positive change to their customer’s interactions. As of today their approach is unprofessional.

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JChabries

I called Big Boy Toys yesterday and spoke with Adam on the phone. I had mentioned my bikes situation and that it wouldnt turn over due to a defective regluator, rectifier, stator, etc. I simply did not know because Im new to bikes. However, I do have a couple of buddies who know bikes really well (and have built their own bikes themselves). Before speaking to my buddies, I spoke with Adam and he mentioned that to diagnose the problem, all this labor is involved (taking off fairings, parts, etc.) Great, I get that that MAY need to happen, but the customer already feels overwhelmed with pricing, because he hadnt even mentioned ordering new parts. He discussed what parts I MAY need to order, and gave me a quote... and mentioned hed work with a military discount (and dropped the price a whopping $15!) I had my buddies come and check my bike out. Tested with their voltmeter the battery, rectifier, regulator, and stator. We found that the stator wasnt producing any sort of charge / electricity (DC, technically speaking). So I called back Big Boys Toys and, sure enough, Adam picked up the phone. I told him exactly what I needed and that my buddies had helped me diagnose the problem with the bike. He responded with an extremely condescending "Well, how could you possibly know its the stator... it could be this... and this... and this... youd have to do this to see that..." etc. He was clearly trying to upsale me and take my money. They have forever lost my business. I immediately then called Moroneys Cycle in New Windsor, NY... and gave them the whole shpeel with my bike and that my buddies and I found out that the stator was bad. Without any comment, they said "Bring the bike into the shop, well get the part ordered, and swapped." And gave me a $100 military discount. Long story short, if you want to feel (and be) ripped off and get talked down to like youre a stupid POS, go to Big Boys Toys. If you want to feel like a valued customer with fair pricing, go to Moroneys Cycle.

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John G

The workers here are pretty honest and will go the extra mile to make sure their customers are satisfied. My old ATV had bent rims and the tires kept going flat, plus I had oil leaking out of the crankcase. Trying to save me money, they bent the rims back into place the best they could and tried to seal it from the inside. That didnt hold, but kudos for trying. They worked with me in trying to find the cheapest set of tires and rims. They also did everything they could to repair my crankcase leak (other mechanics previously told me it needed to be replaced), but they did minimize the leak. They also offered me the suggestion to find a used crankcase online, and they went on eBay with me looking to find the parts that I needed. They didnt charge me for all of the hours they worked on it since a lot of the time was spent waiting to see if the leak issue was resolved. The staff here were also very courteous and appreciative of my business.

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Rami Akkawi

Dropped my bike off dirt bike off here for a simple spark plug coil problem and had the worst experience doing so. They told me that they can fix the bike before I gave them it, but than didnt here from them for 3 weeks. A month went by and I didnt get any calls so I called them. Seemed like they were to busy for me and said that they dont fix my brand of dirt bike. So now after a momth of waiting around I go to the store to pick up my bike they treated me as a customer with zero respect and demanded $40 for basically telling me that they did a diagnosis when I never asked them for one in the first place. As soon as I went home come to find out parts were missing off my bike and I had to demand them to give me my parts back. Im now afraid my bike has more problems than it had before dealing with big boy toys. I will never recommend this place for anyone.

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Judy Fiumarello

Good people to deal with.................may not always be the lowest price, but that is not always why we buy things at a particular dealer either. They work hard to earn your business, and being small, you can always talk to the "right person", not just a "sales person". Give them a try for your next bike, ATV, UTV, or snowmobile. I think you will be happy.

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James Burriss

The folks down there at big boyz toys are awesome. I have never had any problems with parts or the work that there mechanics do. Anthony is awesome and if a mistake is made by there mechanics they have always taken care of the problem with never any issues.

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