Silver Star Motors

Reviews 3

JA

Jacek Musial

I bought used Mini Cooper from this dealer back in Sep 2013, I live in CT and it takes me 40 min to get to the dealer. The purchase experience went mostly smooth, besides they misspelled my name and address on paperworks. After noticing the mistake while I was leaving the building Anna Gjomarkaj (the sales person) told me they will correct it right away - no they did not, I started to receiving documents from bank loaner and DMV with different address (thanks to postman who knows where I live). They even typed wrongly my Social Security Number which caused me a problem to get access to my account at bank loaner. The main problems started when I left dealer. Firstly the very next day tire pressure monitor went off, I pumped the tire but after a night TPM went off again. After checking local tire service the inside of the alloy wheel was bended as a result looses the pressure. I contacted the Silver Star few times and this is the BIGGEST PROBLEM they NEVER ASWER THE PHONES. After leaving them several messages they answer only one after 3 days and do not want to solve the problem. I did at local service man for $100. And that is not it. I was waiting for 40 days to get regular license plates (it is dealer responsibility) which made me to drive for 10 days without registration (temporary plates are valid for 30 days), and again Anna Gjomarkaj never answer any phone call and never called back. Another problem, during purchasing time I was offered extended warranty from 3rd party company. I bought it for $2300 and after looking at the reviews decided to cancel after a 2 weeks (had 30 days to do it). Could not do it via phone, again nobody answering the phones and no calls back after leaving messages. I took a day off and went to the dealer. Firstly the finance director Christian Rula did not know the canceling procedure, I was told I have to talk to Anna (the person who sold us a car) but nobody knew when she start her work. Called Easy Care warranty (extended warranty carrier) and they explain very easy process to cancel they warranty after downloading form from their website. But it was not that easy for Silver Star employees, after refusing leaving the building without solving the issue, finally used car sales manager Joseph Tribble offered your help. He let me explain the problem and left the office room, when he returned 10 min later said - the warranty is cancelled. I left the building, next day called Easy Care and they told me they did not receive any documents from Silver Star - hat the heck?. After speaking with Easy Care representative they let me cancel it different way. It is not over yet. I had to wait up to 45 days for cancellation process and was told from Easy Care they cancelled the warranty and issued all paperworks to Silver Star. Now, I need Silver Star to issue a refund of $2300 to my bank, loan holder and I have been waiting for it more than month now. Again, nobody receiving any phone calls, nobody replies to any messages or emails. This the most disorganized and rude workplace I ever had experience with. Even, contacted (left a message) the main sales manager Rob Morris and guess - no word from him either. I do not wanna waste another day for driving there, but cannot afford loosing $2k. If you dont want to complicate your daily living, do not do any business with this dealership.

JE

Jewel Optical

On 3/08/14 i had come to an agreement with silver star to purchase a GL 350. The Car was not in stock and needed to be ordered. I was informed that the order would take 6-8 weeks and i agreed and proceeded with leaving a $2500.00 deposit. Approximately 6 weeks later (mid April) i had contacted the dealership to follow up and was informed the car was on back order and i would have to wait an additional 6-8 weeks. I was disappointed but i was not in a rush so i had no problem with it. On 5/22 i received a phone call from Jason Spears questioning if i was still interested in the GL i was extremely confused at this time since we had agreed on the price and they had take a deposit and charged my card for $2500.00. I Had explain this to Jason. He then proceeded to tell me that he would speak to a manager and call me right back. After waiting approx. 4 hours i decided to call back myself to follow up. Jason tells me that there was some confusion with the ordered and the vehicle was accidentally given to someone else and a replacement was never ordered for me and he would have to speak with Christian the sales manager about this. After a week of no answers and me having to do all the followup work and speaking with the sales manager and Jason i was told that 2014 wasnt available and i would have to order a 2015 now with the option i had chosen i would have to pay an additional $1700.00. Even though this was there mistake. The general manager Mr. Giovanni Tosti is most def. the worst of them all. He wouldnt speak with me at all thats actually why i went over his head but being at the dealership and the way he would look and walk pass like he was this higher power to me was extremely disrespectful and disappointing. I proceeded to contact the owner Mr. Cohen directly but he seemed disinterested and honestly didnt care at all of the horrible experience i had dealing with his dealership and thought charging me additional 1700.00 for there error wasnt a big deal. Being a small business owner i would never treat another individual this way especially if 100% of the error was on me. This dealership was so disgusting in there treatment that not only would i never go there but i probably will never consider to buy a Mercedes again.

AR

Armaghan Mahmud

I am unhappy about my dealing with this dealership. I dont know why they are still around when they seem to have lowered the brand image of Mercedes I had the worst possible experience when I bought my first Mercedes Car - CLA45 AMG back in December 2015. It was the BIGGEST mistake of my life to trust these people. They are scoundrels and appear to be nice and caring. DO NOT TAKE THEIR WORD. The sales advisor Joshua doesnt bother to care for you after you buy the car. I wasnt given my Money Factor and other details and the approval process was done without my knowledge. I was told that "Mercedes had only accepted the deal with $ 800 down payment and their high M/F . I had shopped around and had gotten better rates yet I trusted Mr. Basha , the finance manager, to give me accurate numbers. He inflated my lease price with $6425 of Tire Protection right before I was due to sign my paperwork. I took his word at that time and didnt say anything as he assured me that he was looking out for me. He had asked me to leave the office while he made the changes. I sent him several emails to request for the refund of the tire warranty and he didnt bother to reply and tried explaining his side of the story which I clearly disagreed with. I had to call his manager who was also hard to reach. Long story short, they made me stressed about my refund and it wasnt until I had told them that I was going to involve the district attorneys office as well as their regulatory organization that they sent me the cheque. They are ripoff, deceitful and robbery specialists. I felt saddened with their treatment because I had provided them free DVDs of latest movies as a gesture of good will. Need less to say, I will never deal with them ever again and encourage you to follow suit.