Category: | Volvo Dealer |
Address: | 619 W W 54th St, New York, NY 10019, USA |
Phone: | +1 888-327-5611 |
Site: | volvocarsofmanhattan.com |
Rating: | 4.5 |
Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 10AM–5PM Closed |
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EdifyOne Another
Due to Volvos safety, thor lights, its attractive aesthetics, and ultimately working with Luis in the very beginning stages of deciding which car to choose; Luis exuded patience, friendliness, comfort, and an honest experience. There are so many horror stories about purchasing a car that it sent me to research until there was no more room to retain any more information. Luis was attentive by responding and checking up to see if the interest for a Volvo was still alive without feeling any pressure. Once our decision to get a Volvo was made, Luis still kept in contact in a timely fashion; never too soon and never too late -- right on time. Luis calm, friendly sounding voice when leaving his message was the beginning factor to do business at Volvo Cars of Manhattan dealership. From start to finish, we had a pleasant experience at this dealership. What I appreciated the most that Luis gave was his willingness to deal with me via telephone, text and email; it made the process easy and at a pace comfortable for us. I told Luis that we do not window shop because it is a tease and that we come to purchase; the car was chosen, paperwork completed and by the end of the week the agreement was signed and sealed; the key fobs to a brand new 2017 XC60 Inscription was handed over to us. We are a down-to-earth family; Luis and Amir were also down-to-earth adding to the business experience personality and friendliness. Volvo Cars of Manhattan was clean, airy, a welcoming front desk Assistant, friendly staff, a comfortable waiting area, snacks and drinks for their customers -- it was an inviting place. Not every dealership and dealer works for everyone but this shoe fitted perfectly for us. Thank you Luis for your professionalism, friendliness, funny personality, and working a deal that suited our family -- it worked for me and we had a great experience with you. Amir, thank you because usually in the Finance Department one tends to walk away with all sorts of things not wanted but pressured to purchase. We never felt that when dealing with you in your department. P.S. I parked too too too too close to the curb and I immediately moved it but said "ahhh its covered -- LOL." Both of you men were perfect gentlemen and dealt in business as such. Thank you Volvo Cars of Manhattan for having a team work to make this customers experience a joyful and exciting experience.
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Abhishek Chakraborty
I bought a used Porsche from Volvo cars of Manhattan on 10/13/16 and this review is a testimonial to the experience. I found this sweet used Porsche Panamera on the Volvo cars of Manhattan website and was instantly stoked and wanted to check it out. I expressed interest and almost immediately after I got a call to schedule an appointment to check it out. Even though this was not a Volvo that I purchased from them, the sales rep Steve Prestup did enough background study to advise me comprehensively about the car, features, history, service records, etc. Being a first time car buyer in US (being a foreign national), I felt comforted by the reliable advise and transparency of information that I received from Steve, and that allowed me to make a purchase decision quick. I was also assisted in securing financing for the car in the most hassle-free way I imagine it can be done, and the rates, etc. I felt were rather fair. Since this was a used car, driving it around for a couple of days, I discovered small niggles and before I could get a chance to call up, I received a call from Steve asking about my experience thus far. Hearing that I had a few issues, he immediately got in touch with the nearest Porsche dealer and scheduled an appointment for me to get the car fixed. It was fantastic that Steve called to check with me, before I had a chance to call with my complaints! Overall I would rate the dealer as a 5/5 as I felt they were knowledgeable, gave a fair deal and all the staff were extremely pleasant to deal with. All the paperwork processing was done very efficiently and that was awesome!
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Lorna Myers
My SUV XC90 started to sputter and stop in the middle of the highway on a 3 hour trip from upstate. Barely missed getting into accidents when it did this 6 times over (but as soon as I turned it off and turned on again, it would start up again and run for another 15 minutes). Took it in to the service which cost $4000 +. Just 1 month after service, car starts to stop again on the highway, we were barely missed by a huge truck. Called the service and informed them we were "stranded" in upstate again and needed assistance. Person who took message said they would call us back asap. It has been two days since the call. So, $4000 for one month of a functioning car and now, being forced to drive this death trap back to NYC on back roads in case we need to pull over. As soon as I can, were getting rid of this car and never again a Volvo.
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Richard Kang
This used to be a Maserati dealership, but it looks like the service manager, William McKeigan, is unfortunately still there. You should accept that there will be some problems with the car, but they were handled SO poorly by him and his staff. After you leave the car with them for 2 days, 3 days, or a week and a half...hell call to tell you your car is "done" and "ready for pickup." You rearrange your schedule, get a ride with a friend to get into the city...then you pick up your car only find out 25 miles later, when youre back home, no repair was made. Dont know what the sales is like nowadays, but keep in mind that even if your sale goes fine, the service dept will be the one to (mis)handle simple things like (not) getting your license plates, for example.
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Jenny Fu
I bought a used car from this dealership on August 2016, the sales person premised me another set of key at the time of the sell because they only have one set of key to offer which I never received. I have called everything week since August last year, the sales person never returned my calls. I also spoke to the receptionist and asked to speak to her manager, I was told I will get a call from him, that is also never happened. I have never worked with any company that is so unreliable like this dealer ship. I am not recommend this company to any one, after all I spend over $70,000 to buy a car, its not a cheap car. I was just so disappointed with this dealership. No one deserve to be treated like this.
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Andrew Schaffer
Steve Prestup at Volvo Cars of Manhattan made the car buying experience enjoyable from beginning to end. Very quick turnaround time on answers to questions we had about the add on packages, timing on the vehicle availability, the approximate monthly payment. We were in our new car within two days. Steve made the process seamless as he returned my previous car to the lessor, even though it was not a Volvo. Financing process was painless. Everything about the car was as promised and on time. We even got a follow up call to see how everything was going. I highly recommend Volvo cars of Manhattan!
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Wai T
This review is for Volvo Cars of Manhattan service department. My cars engine light came on few days ago, and I went there for a service on Presidents day early morning. Its a holiday and I told them I need the car on the same day since we scheduled an out of town trip. Once the service adviser came in office and they work on my car right away. I waited there for couple of hours, and they fixed my car and explained to me what was the problem with my car. I didnt buy my car from them, but their service department is exceptional. I am very happy with their service. Highly recommended.