Best Buy

Reviews 3

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Katherine Badillo

My Boyfriend and I purchased the TV on 6/28 at your 5001 Northern Blvd, Long Island City, NY 11101 location, went home, opened it to find the screen didnt work and had colors running through one side of it. I told him not to worry, I have made so many purchases at Best Buy and never (even when I bought a PC that the screen went out 6 months after purchasing it) had problems getting a replacement or a refund. The next day I did some online research on this particular TV (Samsung Model: UN50J6200AFXZA), and found reviews online about having a faulty screen, so we went back to the store after work, to return it, I was also planning on looking at new phones which I didnt get around to the day before. I was met by an obnoxious associate who helped everyone who was behind us in line before us. The associate said she needed the supervisor after putting us on the sidelines and ignoring us for over 10 minutes. When she finally asked why we were returning the TV, we explained, she made a skeptical face, and asked someone from geek squad who roughly took the TV out of the box and confirmed what we said. 5 minutes later the Supervisor came to "help" us. They whispered in Spanish back and forth right in front of us about the situation and about her not believing what we were saying. Someone on the line asked what happened and we told him the story, he said that he heard of this happening before, its obviously a manufacturing defect, to which we said, we know that. The supervisor, Anna, finally greeted us with an attitude and said there was nothing they could do since the box is undamaged, to which I responded, why would anyone buy a TV with a damaged box?. The conversation went back and forth with her basically accusing us of hitting the TV an large object and me explaining to her I was not blaming Best Buy since nobody saw the inside of that box since it was put there in a factory, to me is obviously Samsungs fault. She finally decided to rudely ask for us to go get another one of the same TV, she was not refunding it, to which I explained again about my finds online and wanting to research more before purchasing again. After more back and forth, snide remarks and a horrible attitude, she finally gave me a gift card, to which I answered why would anyone want to shop at a store where youre treated this way, either way I had no choice. The store manager was not present, but since the bad customer service came from everyone but the doorman/loss prevention, I figured there is no point in contacting the store manager, this is obviously a badly managed store. I will use my store credit and never shop here again, good customer service is imperative for a company to receive my business (I heard Amazon is pretty good).

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Andrew Kovalenko

HORRIBLE SERVICE!! Purchased a car radio plus installation service. The sales person did not know anything about these radios and kept looking up info online. Finally someone else came by and seems like he knew about car audio. Gave me this big speech on what was best for my application. Made the purchase and lucky for me, get put into the service bay right after making the purchase. The installer told me 3 hours and so I left the car there with my number in case there is a problem. 4 hours later, the car is still in the bay and was still being worked on. I stayed in the waiting room for additional 2 hours (6 hours total). When almost complete, the installer walks over to me and says that hes almost done and that it will be an additional 10 mins. I asked where he was leaving the AUX cable and he gives me this ??? face like what cable. NOW...before we continue with the story, the radio that I purchased was the pioneer app radio 3 and 80% of the features require a phone to work. The cable that is required BESTBUY doesnt even carry which of course the sale person never told me this...and they told me that I would have to buy it on my own. The best part, the only way to connect the cable you need to remove the radio. WHY wasnt this told before buying.??? Without the cable the radio is useless. It works as if it was one of the lower grade radios that I could of picked up for half the cost. The installer basically told me nothing he can do, have to talk to the sales guy. I go over to the sales guy and he tells me talk to the installer. Finally get a hold of manager and he was even worse then the other two. Had no clue on what to do and would disappear to avoid talking to me. WAIT...theres more.... My car is NEW...it only has 2500 miles on it. After getting the car back, there was a warning light on that only the dealer can remove. Supposedly they disconnected something that triggered the warning light which force me to make a trip to the dealer to have it removed. One hour of labor was charged. 500 for the radio 130 for installation 120 for dealer service (to remove warning light) 50 for radio install kit 20 for wire hardness 20 for special antenna 70 for AUX phone cable (Best Buy does not carry) Total of 910 + plus tax. Over $1000 spent The installer gave me the original radio back with the new radio box but kept all the documents and user manual. Now they misplaced it and cant find it.

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Tenzin Sonam

I am writing to express my recent experienced at your store. I normally dont blog but I had very hard time getting help and not to mention the extremely horrible customer service I received. I recently purchased a macbook pro, 2 week to be precise. At the time of the purchase, there was not enough employees to go around, so I had to wait almost an hour for a sale representative. Few days later, my mac started slowing down. I also had to deal with numerous of pointless pop out. I immediately called the store for an assistance. Alex, answered and she said to bring the mac and said they will help clean out the junk since it has not been longer than 15 days. I was so thankful and decided to go the following, which was today. Upon reaching the store, Adonis one of the member of Geek Squad offered to help. But the mannerism he showed was not professional. I told him the situation. He then went to spoke to one of the higher authority. He came back and granted me 2 options, either I must clean it with the amount of $150 charge or to exchange it. With the pressure I said I rather exchange it. He then said I must bring the mac in the same condition it was before. I am furious! There is no way I am paying for an item I purchase 2 weeks ago for a checkup. Especially when Alex said it was covered under "warranty of 15 days policy" I STORMED OUT THE STORE IN ANGER! Now, It is my hope that the company and the employees appreciate, understand and respect the customer needs. It is because of us that they are in business. I expect the employees to be knowledgeable about the product theyre selling, and that goes twice for Adonis! And as for me, Ill never shop there again and definitely will not recommend to anyone!