Verizon

Category:	Cell Phone Store
Address:	880 Old Country Rd, Garden City, NY 11530, USA
Phone:	+1 516-937-2960
Site:	verizonwireless.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–6PM

Location

Photos 7

Reviews 23

Kimberly B

TOTALLY DISHONEST. I went into the store to inquire about a technical issue with my iPhone. It was not taking a charge from ANY charging device, however ALL of our other Apple products/devices were indeed charging with the SAME charging devices. So, I was greeted by Dave and associate there. He kept insisting that the problem was indeed with my charging devices, not with my phone. I kept asking why then would everything else we have charge with the exception of my phone. He still insisted, basically making me think I was an idiot. Then after "careful" examination of my phone, he stated he thought there was water damage, based on his observation. I instantly told him there was no way I had any contact with water, and he quickly interrupted me saying he needed to continue looking at it. A second associate agreed with me and said there was indeed no water damage. So, after inquiring about my options, he said I would be eligible for an upgrade, but since I had the Edge plan currently (DO AVOID THIS IF YOU CAN), I would NOT be able to do anything else but continue the Edge plan with my next device. I asked him if there were any other options, and he insisted NO. He said all existing customers have no options, and this was final. I would not only need to continue paying the monthly installments, but I would have to give the phone back in order to upgrade! I said to him this was like leasing a car...pay and then give it back, but he kept disagreeing...I was like, um what? After calling the main customer service number today, I was told I indeed DID have other options, AND IF I wanted to pay the balance of my edge payments, I COULD KEEP MY PHONE! SO Moral of the story, dont believe everything you are told. This place was so dishonest. I am mad.

A Private User

TERRIBLE. Today, my family went to upgrade our phones after our two year contract. We all ready knew that we were going to get four iPhones. We didnt want to buy the cases or screen protectors at the Verizon store since we had giftcards to BestBuy, and we didnt want to buy the insurance since we never need it. WELL, that is apparently impossible! Once the manager heard that we werent purchasing cases, screen protecters, or insurance, my family felt verbally abused by the manager yelling at us saying that "You cant operate this phone without this! Honestly, in my eyes, this is a bad investment! Spending $800 dollars on a phone with no protection? You absolutely NEED this!" and many more attacks. I was completely dumbfounded by how rudely they treated us. Needless to say, my family and I were extremely upset and will think twice about going back to Verizon.

Jacklyns Basement

My father went into the store to transfer pictures from one basic phone to another and Fara told him that the location doesnt do picture transfers, after I had called in advance to verify that they can at least try. Not 15 minutes later I went into the same location and a young man Kingsley was extremely helpful and was able to transfer the photos. Meanwhile Fara stayed in the corner doing nothing the whole time, seems as if she just didnt want the burden of dealing with a customer that wouldnt produce a commission. Fara gets zero stars, Kingsley gets 5.

Christina S

I just left this store about a half hour ago, I spoke to my mother the entire ride home about how great the service was. We worked with an man named Edward and he was actually phenomenal. I have never left a verizon store so happy before, he brought out my new phone and a variety of cases to choose from, screen protectors and a selfie stick and all. I did not take all of it but he brought me my options and explained each of them for me perfectly. I had an amazing experience at this store, its officially my favorite location.

Stefano Merlo

I was able to upgrade my iphone without issue, exchanging my old phone, and the representative found me a great promotion on accessories (basically they ended up free). The representative was very competent and went through all the math for different options (it had changed from last time I calculated it). Based on that, I would have given the store 5 stars. However, I later discovered that somehow on another line, a $6/month Verizon Cloud feature was added. I am hoping it was an honest mistake, but seems fishy.

A Private User

Keep on driving right past this dreary place. They will tell you anything they think you want to hear to make the sale -- and who cares if its true or not. Once they have you locked in, you have no recourse. Beware, beware, beware. This store is a black stain on Verizons already-soiled reputation. PS: Want to know which stores to avoid? Theres a map for that!

A Private User

The person who wrote this last review works for AT&T and gets paid to write bad reviews. This store got me to change from AT&T to verizon. They were soooooo helpful and have a great system to get you help if you ever have a problem. Amazing store.

Amanda Waters

Horrible experience from Dave. About 30 minutes with him to upgrade me for him to tell me he doesnt even have the phone in store. He basically said it with a smile and said I could do everything online. Waste of my time.

Stryker218

Avoid. Horrible service. Waited 45 min with tons of workers who just didnt want to help. The one lady i did speak to was outright rude. Not returning, and considering switching providers based on this one location.

Jim Skinner

I went there today to replace my broken phone. Jonathon and Fred were so helpful in helping pick out the right new phone that would work for me. As well as helping me pick out the right tablets for my company.

Geno Manna

My 2 month old Pixel phone froze up. Verizon wanted it paid off (although inoperable) in order to get an immediate replacement (and start paying for that too). Salesman and manager were inflexible.

patricia pearman

The manager was rude and would not accept my return. Would only swap my item. His BAD attitude towards his employee was disgusting. Went to the Hicksville store-had no problems.

Torayne Hamilton

Sometimes I get great customer service sometimes I get terrible customer service. Its hit or miss. They should get rid of the staff members who seem so unhappy to be working.

Danny Moeller

I received very good service at this store. Best service Ive had at a Verizon store in NY. Ive had very bad experiences at other locations.

Paul Lud

Waited 30 minutes, and no one was available with 8 workers and 5 customers. Verizon is trying to be Apple. Understaffed.

A Private User

Terrible store. Multiple bad experiences. They view the customer as a number and nothing more.

Ryan T.

Rather large store, lots of reps to help people out.

david bobrow

It is a company-owned store Services actually

Robert Acosta

Staff can answer simple questions