Verizon Authorized Retailer - Wireless Zone

Category:	Cell Phone Store
Address:	572 Main Ave, Norwalk, CT 06851, USA
Phone:	+1 203-529-3220
Site:	wirelesszone.com
Rating:	4.5
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–5PM

Location

Photos 8

Reviews 20

Audrey Dannenbaum

This was not your average rainy Thursday. As I drove through a torrent of rain splashing my windshield and seriously inhibiting my vision, I saw "The Wireless Zone" out my rear view window. After making an immediate U-turn, I headed inside wearing socks with flip-flops to treat myself to a brand new iPhone 7 Plus (I mean, check out that beautiful candy apple red color). Anyways, the people here were very helpful, and made the 2 hour wait worthwhile. There was a large jar of jelly beans that I almost dipped into, but resisted. Talk about customer service! I decided to help out this nice people with a little social media marketing because they could tell I have several followers. I am excited to surf the web on this baby! If youre provider is AT&T, we can no longer speak. I dont trust those people.

Megan Roscillo

Andrew was great. He helped with the millions of questions Ive thrown at him, the multiple phone calls, the visits into the store. Hes knowledgeable and incredibly patient. I bought the Google Pixel and had mentioned to him that the sound wasnt as loud as it was on my Samsung. A couple weeks later he called me telling me Google had a software update to fix this problem. I was incredibly impressed that he not only remembered that I told him about this issue but that he also remembered my name and went the extra step to call me to make me aware of the update. Thanks Andrew for all your help! Megan

Nick Marsan

Andrew and his team are the best of the best! I have wanted to switch to Verizon for years but I was reluctant to subject myself to what I anticipated to be a miserable and long experience inside a cellular store. Boy was I wrong! Every member of the staff is attentive and upbeat. I dealt mostly with Andrew and he did a fantastic job of making my transition to Verizon easy and painless. He personally has replied to dozens of emails from me, and continues to go above and beyond. I highly recommend this location to anyone looking for great customer service!

Katie Chaiprasert

This was my 2nd time at this Verizon Wireless location and both times the manager, Andrew W, helped me out. He made buying a new phone a very easy and pleasant experience. He was very nice in helping me find all necessary accessories that I needed to go along with my new phone. All the staff at this location are friendly. If you are looking for helpful service with a smile, I suggest Verizon Wireless at 572 Main Ave, Norwalk, CT.

Neil Poulter

Unfortunately this is an independent store Great job with getting a new phone but given the runaround when trying to replace it. Eventually had to call Verizon while in the store. Soured the experience at this store, getting even more frustrated as Fed Ex doesnt deliver at constant times to this store still waiting for replacement.The return was finalized pleasant interaction at the end just tough getting there

Erina Fontana

After stopping in the Verizon store on Main Ave in Norwalk for assistance with my android, I interacted with Andrew . He asked the right questions, explained the answer in user friendly terms and was more than willing to explain some of the features I was unaware of. Although I live in Shelton, I will be sure to return to this outlet due the professionalism and assistance that I experienced.

Nancy Stevens

Store Manager Andrew Wechter - He went above and beyond for me with my iphone and ipad purchase last month. He couldnt of been more helpful, honest and knowledgeable. He listened to my needs and concerns and weighed all of my options and I never felt pressured to make a purchase. He was great!! Hes got that old fashion customer service in him that you just dont see any more. Thank you Andrew!

Claire Brown

I am extremely appreciative of the time and support I received from Jimmy and Andrew in resolving my phones issue. Every possible alternative was investigated in order to keep me "connected". And when it was determined a replacement phone was necessary, Andrew had me up and running in 48 hours. This team understands true customer service. Thank you!

Ryan Wood

Our experience at Verizon was extremely pleasant! Both Jimmy and Andrew were very helpful and went out of their way to help us! Its so nice to walk into Verizon and for the staff to be so helpful and very very patient with all of my questions and made sure that we understood everything regarding our devices! Five star experience for sure!!

Lisa P

TERRIBLE. Dont go here. They charge you fees that you wouldnt normally have to pay for if you went to a regular Verizon store. RUDE manager. Just stick with the real Verizon stores. These types of pop up Verizon stores have their own rules and can charge their own fees in addition to Verizons standard fees.

Andy Bill

I have just finished working with Chris Capone at the Main Ave, Norwalk store. He was extremely helpful and, considering I hardly know how to switch on a phone, extremely patient. He kept the phone overnight, sorted out the problem and called me promptly the next morning. I would not hesitate to go back.

Anthony Novelli

I broke my old phone and I went into this store kind of frantic but the guy there Andrew honestly made me relax and guide me through getting a new phone and transferring my stuff. I never had a good experience when dealing with cell phone stores, but this was different. Will definitely be back.

Matthew Thomas

The general manager at this location has a superiority complex, I dont appreciate him and how he talks down to customers. Also they said my new plan would be 3 gigs, but I get overage emails from Verizon when I hit 2 gigs, checked my Verizon, they never upgraded me to the 3 gig plan. Thanks.

Claire Vocke

Customer service is always exceptional. Chris Capone made upgrading to a new phone and returning an old one trouble-free. He even packaged the old phone and put the return label on the package for me. All I had to do was drop it at a UPS location. I would highly recommend this Verizon Store.

michala jajcayová

Strongly recommended for attentive staff, managers diligence and orientation to very detail as well as ALWAYS being there for any customer. Store is very well stocked, staff well trained and informed. Recent renovation beautified store and complimented this establishment.

Joe Balakier

Went in because no one Verizon stores in the area could solve the issue with my phone. Andrew knew right away what the problem was and provided me with great service. Quick and enjoyable experience and Ill make sure to refer all of my family and friends!

Gina Furano

Andrew and his team are honest and informative and always do what is in the best interest of their customers. I live in Stamford and drive out of my way to work with them even though I have a Verizon right down the street from my house.

C Poirier

As always the service at this location is flexible, friendly and so helpful. It doesnt matter how many requests or time needed, I am always helped until the job is done. My family goes only here- Andrew, Lourdes and Chris are awesome!

A Private User

Recently bought an Android Razr and I was fully satisfied with the employees. Both were extremely helpful and guided me through whatever I needed. Will always return to this Verizon store for what ever it may be that I need help with.

Cheryl Bonomo

Lourdes was very helpful. She took the time to explain everything to me and saved me some money and got me a better plan. I would recommend going to this Verizon Store as I found the one across from Stew Leonards was not helpful.