Verizon Authorized Retailer – Cellular Sales

Category:	Cell Phone Store
Address:	125 W Genesee St, Fayetteville, NY 13066, USA
Phone:	+1 315-637-0560
Site:	cellularsales.com
Rating:	4.7
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 12–6PM

Location

Photos 20

Reviews 25

Adam Groesbeck

I went to the Verizon Wireless outlet on April 24th to upgrade to the new Samsung Galaxy S8. The transaction went smoothly, and it was not until later in the day that I discovered my phone was defective out of the box. I returned later that night and it was confirmed by Joseph that this was indeed the case. He informed me that they were out of stock of the phone but he would have a new one driven in the next morning, which I was pleased with. I returned on the morning of the 25th and met with the representative Brandon. He informed me that he was admittedly new, and needed quite a bit of help swapping out the defective phone for the new one. Still, no problem. At a certain point they informed me that the woman who had processed my initial transaction had processed a payment she was not allowed to authorize. The manager Anthony became visibly upset and began cursing in front of myself and another customer in the store. They did proceed to successfully swap out the defective phone for the new one, but informed me that there would be additional activation fees on my Verizon account that I would have to call customer service to have figured out. Could they not of just helped me out with that while I was there? Before leaving the new representative Brandon asked me if I personally knew the woman who had processed my initial transaction and if I could call her. I thought this was a pretty bizzare request, and informed him that I was just a customer who had walked in and spoke to a random employee who assisted me. He proceeded to say I needed to talk to her personally to get this straightened out when the other representative Anthony told me I was free to leave but would need to contact customer service to get the rest straightened out. An unfortunate experience from a usually solid Verizon outlet. **Update Christina, the original woman who assisted me with the phone upgrade called me to apologize and assure me that there would not be any additional activation fees on my Verizon account. Upon checking, lo and behold, multiple activation fees. Brutal experience.

michele mcreynolds

Tonight I made a quick trip up to Fayetteville Verizon Wireless and my experience was wonderful. I was assisted above and beyond by their representative, Carmella, and she was, by far, the most patient, intelligent, helpful and amazing Verizon salesperson Ive ever encountered. My daughters cell phone wasnt working properly and although she wasnt due for upgrade, someone else in our plan was, and Carmella was able to use that upgrade for a new phone for my daughter. I had no idea that an upgrade could be utilized by another member on our plan, but with Carmellas help, our daughter was able to obtain a new phone on-the-spot! Basically, the situation was somewhat of an emergency because my daughter was going on a family trip and we certainly didnt want her to be without a phone. Carmella at Verizon definitely came through for us and we are so lucky to have met such a diligent individual with such a great understanding of a customers needs. Thank you for everything, Carmella!!

Joanne Chilton

We switched over from AT&The to Verizon and went to the Fayetteville store and worked with Ryan. He was very professional and knowledgeable in assisting us with choosing our new phones and the right plan. His customer service was awesome. Would highly recommend him to others.

Amelia Weimar

Joseph Smith was a FANTASTIC help to me!! I was so nervous about switching over to a smart phone and he made me totally comfortable with the transition! I loved working with him, and am so excited about getting started with my new phone!!

Meghan Britton

My experience here was great! Come here instead of going to destiny! Amazing customer service. Marie took the time to answer my looong list of questions and helped me find the best phone for the best price. Thanks for your help!!

Julie Ferreira

We had a great experience w Anthony and brian at the Verizon store in Fayetteville. They were super knowledgeable and helpful in making a decision. There are so many options out there which make it tricky. Thanks guys!!

carol gallup

very disappointed with my visit there.trouble with my phone. they offered little to no help with my problem. basically told too tough luck. I was actually prepared to buy a phone outright. that wasnt even suggested.

Harold Goldberg

Joseph did an amazing job in helping to solve a problem that others could not deal with. He was exceptionally quick kind courteous and helpful. Its one of the best experiences Ive ever had at a retail Verizon store!

Jasmin Rojas

Anthony is really helpful and great. He was very helpful in many ways. When I asked him a question he knew the answer. I have been to places where people arent like that so I am very greatful that he helped me.

Rosemary Thompson

Joseph was wonderful! I am very pleased with his level of knowledge and willingness to be patient explaining the answers to my questions. I will definitely tell others to cone see Joseph to get their phones.

Hunter Gallo

Just got done at Verizon and Brice and Katie hooked me up with a great case, and free stuff. Great customer service I deff recommend them to anyone who is looking for a phone . #greatservice #verysatisfied

Joseph Leone

Came into store because I wasnt receiving all text messages. Joseph diagnosed the problem and helped to restore my phone so I was able to receive all texts. Outstanding patience and service. Thanks!

Chris Kraft

I never go anywhere else. Parking is easy. Every service rep Ive ever dealt with has been excellent. They are professional and personable and always handle my issue quickly. LOVE these guys!

Jennifer Hughes

I had a great experience with Verizon. The representative I had worked with me with upgrades and returns. I am extremely happy with the service! Thanks Verizon and Daniel Bresnahan!

Kellyanne Doherty

Anthony is great! Really appreciated his help picking out a new phone; he showed me comparable phones and talked about the pros and cons for each. I love my new one! Thank you!

Vicki Hayduke

Joseph smith was a huge help in deciding what phone and accessories to get. My phone looks great and upgrading was so easy. Joseph smith is so knowledgeable about everything.

Christie Hrynio

Just left this store for the 3rd time as a return customer of Torkas, exceptional customer service from cell phones to tablets. Couldnt be happier. Thank you much :-) :-)

Jeff The Killer

They have been very helpful with all the Times we have been there. You have earned 5 stars from me and many others! Thanks for all your help with me and so many others!!!

Sharon Bailhe

Anthony bushnoe has helped me transition into the new Android & accessories with kindness, & professionalism& I appreciate all that he made happen for me* Thank you.

Nereida Martinez Arias

Great service. Dan was very knowledgeable and was able to exceed all of my expectations, we will continue to come to this location for all future Verizon needs!

kelley Lawler

Anthony bushnoe was so very helpful today!!! I had gone to the corporate store earlier and it did not compare to the over all experience that Anthony provided.

corinne baker

Working with Anthony today was a pleasure. He was very informative, pleasant personality, and extremely helpful. Would highly recommend working with him.

Pamela Knox

The salesman was very thorough, smart, and helpful. He checked for the available discounts to get me the best prices. He was very nice and professional.

keith kutil

Came to Fayetteville store and have worked with Camella and Anthony. Its always a pleasure to stop into the store with any questions. Always helpful.

Michael Hayduke

Joseph Smith was very knowledgeable, pleasant to do business with and most important very courteous! Definitely will recommend others to him.