Ashley Furniture HomeStore

Reviews 9

PA

Paul Duong

PLEASE READ OR YOU WILL REGRET IT, I PROMISE YOU! DEALING WITH SHADY CAR SALESMEN HERE! Even car salemen company allows exchange/returns...not ASHLEY PLEASE STAY AWAY! Theres no return policy, once you accept it upon delivery. You are stuck with it PERIOD, NO buts ifs or maybe. Even if you discover a flaw 5min later. Once you Sign the delivery paper work. You cant return it back...Awesome way to do business with a MAJOR furniture store. BEWARE for SALEMEN What happen to us was, a false promise from a saleman on a piece of furniture. The piece in question wasnt displayed in the showroom and The saleman said they had what we were looking for online. MAJOR concern, saleman barely knew how to operate the online service and Display the picture the size of a cellphone which was blurry/fluzzy at best. AGAIN promising thats exactly what we were looking for. Based on this "promise", we shop for the WHOLE SET. Thats right, we spent over 5k together. Got the chairs, buffer/china set. They were GLAD to accept our cash and deny payment in sections. FISHY Upon delivery, everything was fine till the Table came in. THE very piece that the saleman PROMISED us that was what we were looking for. NONE and I repeat NONE of the designs on the table match the set we brought. The ONLY thing that match was....the "color" of the wood. SERIOUSLY! You cant find one design or pattern that ties this table to the rest of the set. Even though theyre label in the SAME style and sold in the same set/category. This is quite a designer FLAW or they simply had some extra furniture and threw them in. Do you really think a Major company like this would have a designer flaw...Dont think so They were cutting corners and instead of making a new alternative style of the table... They reused a "Discontinue" table in the set to save a buck. THATS THE TYPE OF PEOPLE YOURE DEALING WITH! Long story short, We rejected the table like any sane person will do cause it doesnt match with the remaining 4k furniture we brought. Talked to Customer Service that day and they said they made a mistake and she "KNEW" which one we were talking about. Let me remind you this...SHE AN EXPERT on the particular table in question. She said, they can deliver the correct table in 3 days. SO any SANE person will do was accept the full set minus the table. Now the table comes in and its the same table in the showroom that we disliked, Hence we went with the alternative style online...GREAT HEREs where you know they dont care about us, the customers. The saleman in question admits the fault that the table doesnt match the set. EVEN the sale manager (SCOTT) knew that the table doesnt match... You would think they would take responsibility and take the delivered set back and allow us to exchange it with another pedestal table set... EXCHANGE!!!! Were not even asking for a RETURN, we just wanted a match set...how hard it that?!? NOPE, these people stuck with the NO RETURN POLICY even though its their fault this mistake happened. FUNNY thing was...IT was like they wanted you to receive the set in separate orders so if you so happened to accept some of the furniture, they know youre stuck with them and they can now bully or disregard your concerns. WELCOME TO ASHLEY! WHERE YOU GET SCREW MORE THAN THE CABLE COMPANY!

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SH

shamnoon shibli

Their return policy is not good. I bought a mattress for $700. It caused me back pain. I tried to return it within 2 days of delivery. But they do not have a return policy. That is what they told me when I called the store. Besides, I could not even exchange it. I would not recommend this store. If you are buying a mattress please check the return policy first. BUY from a store has a good RETURN POLICY!

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FR

Frankie Lazardo

You dont get what you pay for and the employees are extremely rude. I strongly recommend avoiding this place.

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ME

Mellanie Cris

ATTENTION ATTENTION Check origin of maker on side of shipping box Vietnam VIETNAM

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SO

so amazing

ANDRE WAS A VERY PATIENT AND HELPFUL SALESMAN.

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A

A Private User

you guys have ugly furniture

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LE

Lee Canna

Careful prices are tricky

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PA

Patrick Kelly

Nasty chemical furniture

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AS

Asif Siddiqi

Not much stuff.

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