Raymour & Flanigan Furniture and Mattress Store

Reviews 10

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Sam L

DO NOT purchase R&F furniture or their warranty plan. I never leave any reviews (ever) but because of their misleading practices I feel compelled to leave one. Please do your research and see how other people rated their furnitures quality and especially their "Platinum" warranty service. A simple GOOGLE SEARCH for "RAYMOUR & FLANIGAN WARRANTY REVIEW" will yield you hundreds of reviews with a total star rating of 1.5! In my personal experience, their store customer service is great. But wait until your furniture starts wobbling, paint chipping and chairs and tables shaking (usually within a couple months of purchase) and have to call their warranty service. They will literally send a guy with a pack of paint-canisters and spray the heck out of the furniture and claim that it had been "repaired", while saturating your entire home with toxic fumes (dont forget to take your children away before the "repair guy" comes). This is if you are lucky. Like many of the online reviews, they will give you the most outrageous excuses not to repair the furniture. In my case, one of the "reasons" I was told that all the paint chipped on my dining table was because it was "pet damaged". (I have a 90 pound Amstaff that cant climb up a chair, let alone a dining table, even if enticed with a bag of bones). Final note: their warranty service department is RUN BY Raymour & Flanigan itself. They have to first "approve" your damage in order to have it "repaired". In my humble opinion: poor quality furniture + outrageously incompetent warranty service = overpriced furniture.

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Katherine Moreno

Great service in store, we were very satisfied unill delivery day. Delivery guys were not understanding at all they did not want to listen to what we had to say even argued with us saying we were wrong. He kept saying the sofa was to big there was no way of bringing the sofa upstairs didnt even try. He wasnt trying to help us out at all. They kept making exuces even after we explained how our old sofa was brought up, all he said was no not possible. Completely disappointed!!!!

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enver duka

DO NOT purchase R&F furniture or their warranty plan. I never leave any reviews but because of their misleading practices I feel compelled to leave one. Please do your research and see how other people rated their furnitures quality and especially their "Platinum" warranty service. Very poor quality and before you pay for the warranty make sure to read because it doesnt cover anything. Poor quality and very high price!!!!!

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Adina Claudia

At first, I had some issues with my delivery, because the first delivery team were rude and unqualified for their jobs since they broke my sofa while installing it and then blame it on the manufacturer. But the manager took care immediately of my problem and fixed it promptly! The second delivery team (Gary and Stephon) were also amazing at their job!!! Very professional company that I would certainly recommend

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Naveed Ahmed

I had a problem with my Sofa set I bought it 2 years ago,And I did get insurance of it.But when I called them and send them the pictures of problem they completely denied it..They said oh this is not covered that is not covered.Really give me hard time But I give 5 Star to this Store Manager Awsome.He did understand the problem and help us at the same spot.I just say Thanks to the store Manger!!

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Santiago Lopez

I bought a twin mattress for my grandkid and it was delivered today on the 19 of July I thought I was getting a dry mattress they gave me a dirty wet mattress, how dumb r drivers to deliver a wet and dirty mattress a customer

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Matey Checko

I will say, make sure you thoroughly read all documents and fine print before signing anything. Also check the label of any furniture you want to purchase.

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TO

Toni Ducu

Big place with good customer service

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JO

Jorge Deolarte

expensive but high quality

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AL

Alexandra Puma

Great place buy

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