Guitar Center

Category:	Music Store
Address:	8 Garet Pl, Commack, NY 11725, USA
Phone:	+1 631-858-2388
Site:	stores.guitarcenter.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–7PM

Location

Photos 100

Reviews 28

Mike Rocco

They just lost good longtime customers over nothing. Ive been spending TONS of money there since 2000 and the quality of customer service dropped off so much recently. Its like they go out of their way to upset people instead doing the right thing. This time, it was over me not having a BOX to return something in... Im serious. Knowing that I was exchanging this amp for a MUCH more expensive one, they had nerve actually charging me to replace the cardboard box (for an amp they pushed on me to begin with). Hell, Ive purchased new gear from them that didnt even come with a box and I never complained. Weve never so much as haggled a dime in all of these years of dropping thousands of dollars and this is how you treat us? And this was just the latest thing (I can go on all day). Well, Beau, hope it was worth it. Goodbye!

Susan McCarthy

This is the best store ever. I like the GC in Carle Place too but the Commack store is my favorite. The staff know A LOT about their products and if they dont, they take the time to find someone that does. If they dont have something stocked they find it on line or at another store with out any attitude They are quick to make suggestions about alternative products if they dont have exactly what you are looking for. They know their stuff and they truly want to make your experience in the store and outside, as a musician, easier. They are super friendly and everyone seems happy to be working there. Its hard to find the place if you dont know the area- but its worth looking for it.

phallystorm

I have been coming to the Commack, and Carle Place locations since they opened. I have never had a problem with any one there. In fact when they see me coming they all know that I am a Guitar Addict LOL. I have seen managers come, and go. I think "Beau" is an amazing, well knowledgeable Manager. He has the magic wand ,and will work with you to get you a good deal. People here complaining about the customer service at the Commack locale evidently dont know that you must use Honey to attract Bees, and not Piss, and Vinegar. Go take some courses in Respect to others. Thanks Beau!!

MARKIE

Horrible. This was the 5th time i entered the store and encountered the same nonsense. They have only one person at the register and takes 40 minutes to get out of the store. Everyother employee just walks around while there is a line that hasnt moved an inch an 30 minutes . I was extremely disappointed and decided to take my business to Sam Ash.. I live alot closer to Guitar Center than Sam Ash bit atleast they attend to every customer. Not just those that are looking for big ticket items. I will be filing a complaint to corporate soon.

A Private User

Have had mixed experiences with the Sales Guys there. Some are very knowledgeable and genuinely want to help you, while others are jerks. The guys in Pro Audio have always been fantastic. They know their stuff, and they treat you like a valued customer. The guys in Guitars, on the other hand, know very little about the instruments, they wont budge on price, and they generally ignore you and your questions.

Steven Mazza

Ive always had a good experience here until late... They were very disorganized with my last order. The sales rep misquoted by thousands on a custom drum set. I wont get into all the details here but I can tell you it was a painful experience. I am giving it 3 stars instead of 1 because the staff is friendly and the manager attempted to fix the situation.

Bucke Brains

I agree with the user about guitar sales, theres been a lot of people quitting or getting fired in guitar sales and no one besides Bow can do anything if you have questions about instruments. Kind of not fair as I am a beginner and would have liked to know some stuff, but generally the put a guitar in your hand if your lucky and walk away. Rude :/

Meaghan Barrett

The two people I spoke to were extremely rude and condescending to not only me, but every other customer I saw them speaking to. The store is run by pompous children who ridicule anyone who walks in. The guy at repairs was very helpful though and not nearly as rude as the two people who "helped" me. Never spending my money there again.

juan diaz

For the 2nd time I look to make a return and all of a sudden the computers are down. Refused to reimburse me for my gift card purchase. Was told the money had to be put back onto the gift card and could not cut me a check like I was told over the phone.

Alec BlueTigerNinja

Bought a Bass guitar but they only had the floor model so we had to go back and get the new one when they received it. Although the new one had a screw missing so we had to go back a third time. Otherwise good service on Guitar Centers part.

Frank Clementi

Its hit or miss with sale items at this location. If youre not being helped by a manager, then your purchase could take a while with regular a staff member if looking for any type of discount. Great for a quick purchase tho...

Frank 4 Eternity

The pro audio staff and the management Ive always been superb when dealing with me and my recording needs. They go above and beyond and every single time that I go in there I feel like Im in a toy store.

Santiago Zapater

Its a beautiful place! Lots of people, so the attention is not the best, but when you are getting help by someone, they do their best, so thats what matters! :) got a beautiful Fender there!

Atilio Cabrera

Gran Variedad de instrumentos musicales.y muy buenos precios.

John Doe

I just go there for strings but they are Rude, Poor customer service, i would never buy anything major there, would rather go to Ash.

Gomez Perez

Gracias por la amabilidad que tienen los bendedores

Daniel Coello

They have a wide selection of all the major brands names in audio gear, but are missing some of the specialty brands, ex. Adam Audio

Kenneth Perrone

SADLY GIBSON AND FENDER HAVE PUT OUT LINES OF GUITARS MADE VERY CHEAPLY FOR TOP DOLLAR. BUT YOU CAN FIND A BARGIN HERE AND THERE

Anthony Zan

Pretty fricken insane, not gonna lie. If you see Matt D or Ant Z rockin out to death metal, tell them to stop being so awesome.