PetSmart

Related:	petsense conway
Category:	Pet Supply Store
Address:	1734 Walden Ave, Cheektowaga, NY 14225, USA
Phone:	+1 716-893-2398
Site:	petsmart.com
Rating:	3.7
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 100

Reviews 19

Rob Dotzler

To Luster, you MISSED 3 appointments, so you basically removed money from the pockets of those employees, why be surprised they dont want you as a customer??? They arent paid by the hour, you stole their time, does that make you feel important? "ME big important man, you must lose your pay if I dont want to keep appointment!!!". To the person who didnt answer the phone when you had the chance to confirm, did you think they could magically confirm your appointment? You basically admitted you ignored the call, so they probably did their best to keep an opening available for you. Did you think to thank them for that? Or did you feel entitled to have the appointment and ignore the follow up call? Im truly sick of people blaming others for things that could easily be fixed, my doctor doesnt play phone tag, why should others? If I dont confirm it, I can take a chance to have it as so many others need care too, just using that as an example, but it makes sense. Blame yourselves for your disappointments if you didnt follow the simplest of courtesies. Ive had nothing but positive experiences with that company, how about getting over yourselves? Be blessed in everything you endeavor for. I will continue to shop at the Cheektowaga Petsmart, they always have helpful staff and if they dont have what Im looking for, at most, it takes just days to get those items in. Way better than Amazon or other on-line companies. I get what I pay for, no surprises. I dont even mind the sales tax as I rarely have to wait for anything.

Darnice S

Called Petsmart on Sat 8/9/14 for a grooming appt none was available till Monday @ 7am so I took that appt. Sunday I received a call to confirm on my answering machine when I heard Molly say this is petsmart calling to confirm i hung up because i knew i had a appt on the following day at 7am. I arrived at 7am and was told that there was no appt for 7am only 9am I explained i made appt for 7am she said she called to confirm with me sunday because she was AFRAID I THOUGHT it was for 7am????? Why would i think it was for 7am if I wasnt told that???????? I would of never made a 9am because I am at work by that time. Well I was told that there was no 7am appts and they couldnt groom my dog. Come to find out after talking to a coworker this same thing happened to her at the same petsmart!!! Needless to say I was late for work because now I have to travel all the way back home to drop my dog off. I purposely made an appt at this location because it was close to my work so I could just take my dog with me and drop him off and have a relative pick him up for me. NO MORE PETSMART FOR ME ILL CONTINUE TO GO TO PET SUPPLIES PLUS AS I HAVE BEEN THIS WAS JUST AN EMERGENCY!!

Starbucks on the moon

After 5 years of service we ended up with a groomer who sold me an 82 dollar package for his sensitive skin. Then called me to come quickly that he was not doing well in the crate. When I got there she made a huge deal about his barking on the crate. wow a dog barking at a grooming Salon. Charlie has always barked, hes a regular there. when i got there she told me for 11 dollars the dog can be uncrated. Soooo a groomer identifies distress in a dog but wont uncrate him because she needed 11 dollars!!!!!. Never mind I could have had a car accident as I was the one driving with my heart on my throat. The icing on the cake was the strong perfume on him and the allergic reaction to the high end package for his sensitive skin. Never Again...that girl should not be working with animals..or humans!

A Private User

I use to love this store but ever since the change in management it hasnt been the same. A manager named Eric who I believe is the assistant store manager should be FIRED from his job. I was there one day shopping and heard him yelling at an employee using swear words and calling this employee "a looser and dumb." Talking to an employee like is is not allowed and any HR would know this, it is likely that the PetSmart corporation doesnt have HRs to deal with people like Eric. I really feel bad for the employees at this store and wouldnt blame them for all walking out!!!

Samantha Stelter

Usually my local favorite however i was in there to replace a fish that passed and was told i was wrong on what to put in my tank for 20+ years i have had a great community tank w expertice on what breeds go together ... Please keep your 3 day course to your self i dont need an education on community fish

Bob Cook

They have a wide selection of pet products. The prices are usually a little bit higher than other places. They do have brands that other stores do not have which is why we go there for our dog food. I stopped buying fish here because my tank always ends up with ick after bringing new fish home.

Tara Miller

Our kitty was recently diagnosed with lymphoma & can only tolerate a mostly pureed diet. Petsmart is the only place where I can find her food (not even Amazon has it) & its on sale a lot. Plus I can check inventory & pay for it online so its waiting for me when I get to the store!

Olivia Schaff

We went there for a photo with my dog and Santa that was great but cashing out the things we were buying was bad two lines were open and my mom gave him the wrong gift card and he called her A bad name when there were two children right next to her.

A Private User

A fish girl named Kimmy helped our family a few times already and she is very knowledgeable, friendly and patient with us. Our fish are doing wonderful! The cashiers are all also very nice. The store is clean, no complaints, Great store!

John D. Zaranek

They tend to miss at least one of my dogs nails,so I have to inspect before we leave. The short heavy set woman is usually in a bad mood and seems inconvenienced by the slightest requests. Other than that its a decent place to go

Joan Gibson

Close to my home, know most of the sales clerks, but they need better inventory always out of something I am looking for, finding someone for help. But I can find what I want most of the time. I will still shop there.

Cheryl Covier

Friendly atmosphere and knowledgeable staff. Disappointed because they do not carry Iams for sensitive stomachs cat food. The only one my cat seems to tolerate.

Arman Karim

Could use some more store associates but not a bad place to shop for pet supplies, the fish section is actually nice to look around in.

Luster Davis

I missed three appointments for my dog after 5 years and now they wont see him I will never spend any money with this company again

larry kuminski

Excellent job by Alyssa and Sam this morning taking care of my Callie girl.

Lakin Adams

They will even walk with you to help you in the store.

Jenna Perry

Employees are nice. They were out of hamsters tho. Lol

Ed Washington

The staff can use a little bit more knowledge