Northtown Automotive Companies

Reviews 3

JE

Jeanne Barrett

I have to say when I first went looking for cars I went in with much hesitation thinking that all sales men/women are the same. They want a sale. I wont say my mind has changed about salesmen because the truth is they need to make sales to make a paycheck, but what I will say is my outlook has changed because of my experience with Northtown Kia/Mazda and Toyota. I went first to Northtown Kia/Mazda with some idea of what I wanted but not really sure how to narrow it down. I was given a salesman by the name of John Roger aka JR. He was friendly and busy! The whole place was busy when I arrived and I could see how people get overwhelmed with buying a car. I wasnt taken back or anything I was more in shock at how many people were there. I later went to Northtown Toyata where I met a really nice man named Shawn Wozniak. He was so nice. He stayed late to let me drive the car and he talked to my father and I for awhile about Toyota and what a good name it is. We also had a few things in common which made me feel more at ease. I didnt end up going back to him and it wasnt because I didnt like the car. I love the car it was just a little more pricey than what I could afford. A day or so passed I called West Herr and went there because of an add I saw. They were not helpful and rather rude although they said they would stand by the offer. Come to find out they didnt have anymore 2014s so the offer was BS. There I was not sure what to do so I went back to Northtown Kia where I saw JR again. I test drove the Kia Sportage fell in love and got to drive my car home that night. JR was very helpful and even though he was busy because of the month end and the year end for dealerships he had a coworker help out to get my father and I on our way. I am not going to say it took 1 hour because that would be a lie. It took about 5 hours from the test drive, to the paperwork, to the paperwork, to the paperwork, to then getting my keys and leaving. When all is said and done it took 5 hours for me to drive away in a car I didnt think I could get but they worked within my means I set and they put an offer on the table I couldnt say no to. JR was great to work with and friendly. Salesmen arent our friends but you know what neither are cashiers yet we all treat them as such. I look at buying cars differently because of my experience at Northtown. I have to say it was actually enjoyable. I mean I wouldnt mind a free car but then again that would never happen. Bottom line I would recommend this place and I give 5 stars because they really did end up helping me get what I wanted and it was within the means I set. On top of that everyone from Nothtown Toyota to Kia/Mazda were super friendly and they did call me back unlike West Herr.

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Ron Rosenblum

Please see UPDATE at end. Northtown’s pretty dealership is happy to take your money and take you, too. I purchased a Certified Pre-Owned VW from Northtown in December 2016. The sales experience with Greg Achramovitch was great. I drove 4 hours to look at the car because it was exactly what I was looking for at a fair price. Greg assured me the car would be thoroughly serviced before delivery and promoted their exceptional checklist that surpassed Volkswagen’s. I was impressed with their facility and the clean car and decided to purchase it and returned a week later to pick it up. The CPO car died on the side of the highway 860 miles later. On the way to the airport. My important trip turned to a day of misery and many problems. VW had the car towed to the nearest dealer. That dealer found the throttle body was completely fouled and needed cleaning. They also found another $1200 of service issues they thought needed attention, including the brakes that Northtown told me had been repaired. I wrote the President of Northtown and sent him a copy of the service list and bill and my expenses from the trip. Ten days later I heard from a service manager “Mike” who offered to pay for my expenses but would not pay for the service, saying they don’t check throttle bodies when they inspect the cars. He said he would talk to the sales manager about reimbursement and have him call me. No call. I called Mike back and he said he would ask the sales manager again to call me. No call. No check. This weekend I received an email ad from Northtown promoting a throttle body cleaning for $160. Northtown couldn’t be bothered to do a $160 service as part of their certification of the car they sold me. Northtown lost a customer and worse created an unhappy customer. Do you want to be their next unhappy customer? UPDATE: After my review was published Northtown reached out to me to resolve the issues with my car. They very quickly repaid me for my expenses and the repair when my car broke down. They had another, closer, dealer inspect the brakes on the car and paid a signification portion of the cost of those repairs. I wish they had done more work before I took the car, but they did do their best to resolve the issues that arose, even though I am 4 hours away from the dealership and not a regular customer.

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Kayla Williams

What a great experience I had with Northtown Toyota. When I began searching for a new car I called multiple dealerships. When I called Northtown Toyota I talked to Ellyssa Kubicki and she was amazing!! She was very kind, polite, and very patient. I told her exactly what I was looking for and also how I was very nervous about purchasing a vehicle because I didn’t want anyone pressuring me to purchase right away. She said no worries, I will make sure you are with the best and have a great experience. When I showed up for my appointment to test-drive a 2014 Rav 4, my sales consultant Eddie Cadro was waiting for me. He was upbeat and very polite. He had the Rav 4 already pulled up in the front waiting for me to test drive it. It had everything I had wanted and more. We took it for a test drive and I fell in love with it immediately. When I returned, Eddie was there waiting for us, and then we talked about my trade in and what kind of payment I was looking at. He was very helpful and flexible. I was very anxious about purchasing a brand new car, but being a recent grad they offered me a deal a I couldn’t resist. The day of my test drive I couldn’t make a final decision. I wanted to go home and check my finances and sleep on it. Eddie and his co-worker Joe were very understanding and helpful and let me take the car home over night. That also helped me with making my decision. The next day when I came back to return the car I decided I was going to purchase it. The purchasing process was very quick and I even got to take the car home that day, which I was not expecting. I also got to work with some of Eddie’s co-workers during the purchasing process. Diane had such a great personality and was so very helpful. I just wanted to thank Ellyssa, Eddie, Joe, and Diane for all of their help!! They were the best of the best and it was amazing to see how well they all worked together. It made for a very positive and fun experience. I would recommend Eddie from Northtown Toyota to all of my friends and family who are looking to purchase a used or new vehicle. Thank you for the great experience! =)