Rockland Nissan

Reviews 4

CE

Cedrick Pierre

I read these reviews and thought to myself, "yes they are so friendly and great when youre buying, but once youve bought, the mask come off." A few months back I brought my 2011 Altima in for an oil change and to check the tire out because the "check tire pressure" warning came on. They changed my oil with no problem and changed my tire sensor which was under warranty with no problem. Within 10 minutes of leaving the dealership the tire sensor light comes back on. I was very upset that i sat there from 9am to 1pm on a Saturday and these people did nothing. I called and when they said i would have to come back and sit for another hour to get another sensor i turned red. I let it go after speaking to the general manager. 2 weeks ago i brought my same altima in for an oil change and a check up because the brakes were feeling a little different than usual. They did my oil change suggested i get transmission and belt service done (which i declined) and i was assured after asking several time "YOUR BRAKES ARE FINE DON"T EVEN WORRY ABOUT THEM" less than a week later on my way to work right before i got on the highway my brakes completely went and i couldnt even stop my car for a red light. I then took it to teddy nissan where they told my my brakes have been fading for months to the point that my calipers and rotors were completely melted from the heat. I blew a fuse! so i paid $676 to get my brakes completely redone. The day i pick u my car from teddy nissan and im on my way to rockland my oil change and oil filter warning comes on in my car. This is all less than 2 weeks after getting my oil change. I am not the only one of my friends that use rockland nissan and we all have the same complaints THEY TAKE YOUR MONEY AND DO NO WORK!!! I am now getting all my servicing done by Teddy nissan so i encourage everyone who is getting service from rockland nissan to SWITCH IMMEDIATELY! Dont switch because of this great story i just told you....switch because of the fact that lives are at rise!!! My wife was in the car when the brake system failed!!! There were other cars in the area that i could have hit! I no longer trust these crooks with my car or my life and i will certainly not put the well being of my family in their hands. DO NOT GO TO ROCKLAND NISSAN FOR SERVICE!!!!! SAVE YOUR LIFE!

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Maribel Rodriguez

I went to Nissan on route 303 4 days ago with what appeared to be a dead battery. After having my car jump started by a towing company. Nissan told me they would have to put the truck through diagnostic after waiting three hours they came back and told me there was nothing wrong with my battery ,however all four of my tires were very bad. I ask the young lady wheather it would be safe to drive the truck for the weekend because I would be unable to stay and wait, besides they would not have the tires till Monday. I went home and parked the truck outside my garage because l had to go back out when l went to turn the truck on again it wouldnt start. I proceeded to call Nissan where I was told to bring the truck back in the morning l have never been so disgusting with a car dealership as l am with Nissan. I jump started the battery and took the truck to Midas on route 59. Not only was l told that l should not be driving the truck with tires that were so worn out, but the very dead battery that was in my truck was leaking acid and was not the correct battery for the truck. I dont think l mention that my truck was purchase a year and ahalf ago brand new out of the showroom. Nissan only cares about selling you there cars once you have purchased the car they wash their hands of you. I am not done with them yet my childrens lives and mine were put at risk,because of their incompetents. Please do not shop for a car there.l will never buy another truck there again and am looking forward to trading in this piece of garage in the spring. Mercedes here l come.

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Paul Cohen

WARNING!!! WARNING!!! STAY AS FAR AWAY FROM ROCKLAND NISSAN AS YOU CAN! I brought my van in for service on July 8th. The van needed a new transmission and some other work. I have been trying to get regular updates from them and there has been very little effort at communication on Nissans part. I called corporate and got them involved and only since then did they even try to keep me updated. I was given a rental car and Ive had it since Monday the 10th. I received and e-mail - not a call that the van was finally ready today. I left work early to get there before they closed and pick up my van - finally! I have been asking for weeks now if there were going to be any charges and if there was a deductible, etc. with no answer. I was trying to avoid a surprise and it didnt work. I got socked with a $300 bill for the rental car. It was not my fault that the part took two weeks to get here but somehow I should be responsible for that. Its just adding insult to injury. Well I didnt even make it home before it started bucking horribly and I seriously thought I wasnt going to make it home. I tried desperately to call the dealer but they just kept shuffling me around telling me they were "busy". Now I am stuck with no car. Do yourself a favor go ANYWHERE else. I seriously dont know what to do anymore. I cant get corporate to call me back and I am just getting nowhere.

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Eddy Ortiz

I bought a car with my Dad in this dealer and I believe I got a good deal after pushing a bit. I came out very happy driving my 2012 Maxima with the options I wanted. I signed up for the EsayCare which was supposed to cover my wheels(tire & rim) from any damage caused by the city potholes. Just 4-5 months after the purchase I hit a very big pothole in the city(NY is filled with them) and one of my tires develop a bubble which means that it needs immediate replacement. I contacted the dealer and scheduled a service time and was told to call EasyCare to start a claim and get it approved right away. To my surprise I was told that my EasyCare was not approved and the dealer never provided me details or a call to let me know about this(I dont even know if they returned what I paid for it). I called the dealer to see if anyone could look into this and I was just bounced between the service department, billing and had to explain the same thing over 4 times to different people. I even left a voicemail for the person who sold me the car and they never got back to me. I was so pissed at this low level of service I went ahead and bought the tire online and got it replace using my OWN money. EDIT: I finally spoke with Dori from the customer care department and she was able to help me! She is the only reason Im changing my review back to 5 stars.

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