Hudson Cadillac Buick GMC

Reviews 3

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Omar Maillard

I first took my 2013 XTS platinum here for warranty work as I had a leaking timing case.After getting my car back I started to experience some engine noise so took it to the dealer I brought it from where it was discovered upon engine tare down that a shop rag was left in my engine and it soaked up oil which caused the noise I was hearing. I contacted this Cadillac dealer as they are the ones that did the work on it and they picked up my vehicle towed it to there shop put it back together. I was informed by Ryan that there was no engine damage and all was ok. 2 days later my car broke down on the highway... broken engine rod. They sent a tow truck to pick it up again(2nd time) After this repair Dave from service ask to drive it around a few days which I was ok with. When I got my car back from the very 1st day it would not retain any settings such as seat position,radio station,HUD etc.I also had damage to my driver side fender and rear trunk area had about a 2 inch gash in it. Took it out that weekend and on the way home there was an awfully foul odor the entire ride home, once home when I turned off the car and it was dead. I could not unlock/lock doors lights were flickering just some really strange things were happening. The car would not start could or be jumped it was just dead. Lucky me I did not stop for gas at 2am. My car was towed again to their dealer (3rd time).I informed them about the damage to my vehicle and what was happening with it.They informed my that my battery was swollen and leaking. Looking back at that situation I wonder why my car was returned to me in the 1st place as it is my assumption that when Dave was driving it around it had to be doing the same thing(not retaining settings).They replaced the battery did a ok job on the front fender but a horrible job on the trunk area. When the car was returned it was not washed compound all around the fender area and all over the trunk area, it literally looked as if someone just dumped baby powder on the trunk and this is how my car was returned to me (I thought every car gets a courtesy wash no?)Also my passenger seat was all the way down and pushed all the way back and I had black smear marks on my light colored leather interior and mysteriously my passenger side headrest would not lock in place anymore and the bottom center of my Navigation touch screen was non responsive. After washing the car that weekend and inspecting the areas that were repaired the trunk area had severe hazing I guess no one actually inspects the work done here in these instances. I am a work at home Global systems administrator so I do not drive the car very often or very far so about 2 weeks later I went to visit my daughter and my check engine light comes on. So you know what this means right??? another call to the dealer. They picked up the car again(4thTime)at this point I was extremely frustrated and explained all the things that had went on with the car the condition it was returned in and what was not working such as Nav screen, headrest and paint job they did on the trunk area.For the record I wash/wax all my cars I do not use a car wash it all gets done by hand so I know where ALL my imperfections are. Keep in mind through this whole ordeal I never once raised my voice was argumentative or verbally expressed my displeasure with emotion. They had my vehicle for almost 2 weeks for what I was told was just a loose hose none of the other issues were addressed. I cannot use my Navigation as the lower screen in not responsive where the space bar is. Had none of theses issues prior to this. The icing on the cake is it seems someone ignored the front warning censors that let you know when your about to hit something as there is a small gash in my lower front fender that was not there previously but hey my check engine light is not on yet so I should be happy right?!?!? Also no courtesy wash :( Only good thing that may come out of this is I may just trade it in and get that new CT6. I had to cut this story down as I am limited here but I hope the owner sees this post.

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A Private User

4/11/2012 - I was told my old LW1 Saturn wouldnt pass inspection without almost $2,000 invested so .... Time for a new used car! I started my search where I had purchased the Saturn a few years ago. (Its, of course, no longer a Saturn dealership, but I wont mention the dealers name, here!). I felt like I was decended upon by vultures! I drove some cars and bought one I liked to my mechanic - he said this was broke, that didnt work, and the snow tires would have to come off - it wasnt "A bad car" but for the price, I could do better. I went back and behold! The price dropped and I was offered a two year warranty and many frills! I said Id think about it. My mechanic suggested I check out Hudson Cadillac, Buick GMC near the mall - He had worked there for two years - said they were honest and trust worthy (two words which I think are very important these days), their cars were thoroughly checked out before sale and their after-purchase care was great. Well ... The sales staff was great! I was treated with respect and integrity! To make a long story short ... Yesterday I drove off with a used Buick. My purchase was way under $10,000 and I was treated the same way someone purchasing a $50,000 auto would have been. It wasnt just one sales person, they seemed to all work together and help each other to make things happen. They answered any questions I had, even the dumb ones without making me feel like a *** ! I am VERY VERY happy the way things went, and I could go on and on. Its really hard to find service like this around anymore! I highly recommend, if your looking, new or used, that you make these guys (and gals) one of your stops. And now that Im thinking about it ... I am glad that I bought American!

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Dimitria Dellaportas

I went to Hudson Cadillac last fall of 2015 looking to possibly trade in my SUV. This was my first expirience of purchasing a new car on my own, so I was leery and worried about getting the best bang for my buck and to be in a newer vehicle that fit my needs. As soon as I walked in I was pleased to be greeted by Bridgette. We instantly clicked and spoke about cars and SUVs that we like and I could tell that she was very knowledgable and not trying to get me into a different vehicle just for the sale of it. I was back and fourth with Bridgette for a few months before I finally made the decision to trade in my SUV, I never once felt pressure from her and she was so patient with me. We went over the best possible options for me more than once and she kept me in the loop if better offers became available. In early January, I finally was ready to trade in my SUV and she got me into a newer SUV whilst saving me money, getting me the monthly payment range I wanted and leaving with some money in my pocket! Its been about 6 months since Ive had my 2013 GMC Terrain and Bridgette regularly keeps in touch to see how Im doing with it. I am very much in tune with the car industry and am always on the lookout. I know that when I am in need of a vehicle again, Bridgette will be my first and only option when I need the help. I could not say better things about her, her level of expertise, and her compassion towards the client and the industry in which she operates. She is a true asset to Hudson Cadillac Buick GMC and I look forward to working with her again in the near future. Dimitria Santoro