Pep Boys Auto Parts & Service

Reviews 5

MA

Maurice Z

Issue 1) worked on a wheel with flat tire, later same tire flat again, road service tried to unscrew wheel, could not and the lug nut actual mount broke. I was told lug nuts were not properly screwed in. Ignored, things happen Issue 2) oil change performed, I was told later weeks after by another mechanic that I was driving my car with low oil level and I then figured I did notice some engine noise all these weeks. Let it go Issue 3) went for flat tire fix, took three hours, supposedly fixed. Same tire flat again just after so many miles, went back , another few hours. I was told they had fixed the tire with a patch and they were surprised that they now could not find the patch at all... Wow!!!! Some witch vanished the patch with a magic broom?,. Unbelievably, same tire they worked on twice, going flat again the third time. , I was several miles away from home in NJ, and could have been completely stranded over the weekend. I took it to 24 hour flat tire fix location and Mr. Jose, with no English and no education took less than five minutes and fixed the tire for ten dollars. The tire never flat again ever. Issue 4). Wanted to have breaks changed, was discouraged that it would take several hours for my turn and to take my car somewhere else! Seriously! Thats how you compete in this world! Issue 5) they could not change a simple lamp on a turn signal, and the guy broke the bulb and had to use the second one in the twin pack I had purchased, he still had trouble and I had to intervene. Issue 6). They say they are busy but then all of them are hanging around exchanging jokes and jabs, laughing over their lame and feeble jokes with each other while people are waiting for their cars. Issue 7) even 800 customer service sounds like people from a third world country with no empathy and no care at all. It is clear to me that their top corporate management is the same. I called several labour my more than one issue, particularly with oil change issue that could be serious, no one cared to call me even upon my repeated requests to speak to a district manager for redressal to my grievances. The single star they are getting from me is for state inspection they had done and that they raised no madeup issue to fix it at their shop for expensive repair s.

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IK

Ike K

Ive been coming to Pep Boys for over 2 years, fully trusting the work they did on my cars. Sadly, I will not be going again because of a very strange turn of events that showed me the PepBoys staff in Bayside are either extremely reckless or out to make a quick buck off unsuspecting customers. I brought my car in for a NY State Inspection and 10 days later my rear driver-side tire exploded. Thankfully, my wife was near PepBoys and asked the mechanic to take a look. According to THEIR words, the mechanic found inside the tire a "whole boxcutter", which just so happened to knock out the TPMS sensor. How does a whole box cutter end up inside an exploded tire?? I asked other people familiar with cars, and they told me that a tire exploding with a box cutter inside is really bizarre. However, I didnt question them about it and we were charged just under $300 to buy a brand new tire and tire sensor plus installation fees. Over a week later, after they changed my tire, my tire pressure was low so I checked it at a gas station. One of the tires was a little under 32 PSI, however I was shocked to see that the front passenger tire was now at over 51 PSI! That is over 50% of the recommended tire pressure. I now understood how my rear driver side tire EXPLODED. These guys supposedly checked all my tires TWICE and somehow my tire was over 50% higher than 32 PSI. Of course everything started smelling fishy for me and it started making sense how my rear tire suddenly exploded while my wife was driving on a LOCAL street. Whether they did it recklessly or just to make a quick buck off me, the world will never know. Whatever the case, these people put my whole familys lives in danger of exploding tires ... for what??? I would give this play zero stars if I could. Stay away for your own sake!

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MD

MDK88888

I have been going there for many years. Their service got worse and worse. They seem short handed. Wait time got longer and longer. I usually bring my car first thing in the morning as I leave closed by. I finally decided to use the local mechanic because their customer service is so bad. Went there to get an inspection and was told no one was available to do inspection until noon. The mechanic in the back told me the guy that does inspection wont be in until noon and asked me to talk to the person at the counter. Went to the store front and spoke with the guy behind the counter. He told me his inspection machine is down and wont be really until noon. If they are planning to make up stores to tell their customer, at least they should get their lies straight. I finally got fed up with all their BS and went to a local mechanic. I got my inspection done in less than an hour and was so satisfied with their service and explanation and took their recommendation and replacement all my 4 tires. PepBoys in Bayside just lost $600 worth of business and another loyal customer. I will never use them again. If they keep up this kind of horrible service, they wont be in business for long. Are you listening management???!!!

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ME

Mei Tam

The service department is very knowledgeable. The mechanics tell it like it is. What your issues are and the cost. What you can hold off doing and what needs to be done. The actual work done in a decent amount of time. Best to go early and leave the car or you wait. McDonald and a few eateries near by. The sales staff in relation to the service area are not all up on the cost and what is involved. In the past, they have rung up the bill incorrectly and missed a rebate item. When I called to see if I can get it rectified, I got the run around until I insisted to talk to a manager. They since have gotten rid of those folks and new people have replaced them. The next experience was much more smooth BUT I suggest you check your itemized bill on the spot. As for automotive needs, the store is stocked and runs sales too. Worth checking out. If you cant find it, ask. Its usually there somewhere.

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KE

kevin yoo

This place is crazy. 8 months ago i came in to replace my alternator,serpentine belt and battery because my cars lights flickered and the car died. 8 months later i encounter the same problem and was advised that my serpentine belt is worn and needs replacing.(after 8 months? Should i expect this belt to break in 8 months as well?) i was told that the belt and battery are being replaced due to warranty but that i will have to pay labor, i am absolutely fine with this,working man needs his pay. I was told the car would be done at 1pm. They started working on my car when i walked in the store at 3pm while they were sitting around in a corner. While im waiting for hours in the waiting room i reviewed my past bill and they sneaked in a 35$ extended labor warranty charge. Works for me. This shop is not recommended.

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