Ray Catena Mercedes-Benz

Category:	Mercedes Benz Dealer
Address:	2585 US-22, Union, NJ 07083, USA
Phone:	+1 908-379-7200
Site:	raycatenaunion.com
Rating:	3.7
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM Closed

Location

Photos 100

Reviews 4

Megan Ciucci

Unfortunately we had a very bad experience with the service at this Mercedes dealership. Using the Embrace Road Side Assistance, our car was towed to Ray Catena, Union bc it was the closest to our home (we did not buy the car from this dealership). Since it happened in the evening (Friday) we called to make sure they were available to receive the car and to give them a heads up it was on the way. It was snowing and the driver was unsure of where it was going and we were concerned the dealership would close b4 he arrived with the car. Ray Catena, Union said they close at 8:00 and took a lot of convincing to wait for the car in case closing time arrived while he was in transit. The following morning when we called to check on the cars status we were told that they did not have a record of receiving the car nor were they sure if it was in the lot. They took our drivers plate # and they said they would "call us back once they found it". We tried calling customer service at Mercedes corporate but they are closed for the wknd. We called Embrace to find out where the communication went wrong btwn them, the tow company that they arranged the car to be moved with, and Ray Catena, Union. Embrace (another service we pay extra for thru Mercedes) did not have any advice and took no responsibility for the miscommunication. After Ray Catena, Union located our car they proceeded to tell us that we could not get a loaner car since we did not buy the car from their dealership. Arent they making money on the repair? We later found out its actually bc we have Geiko and it was not bc we "werent their customer". This is another set of arrogant false information they gave us. They also said that they think the problem is in the gas pedal but could not confirm until the Foreman comes back to work on Monday. The foreman then has to communicate with Mercedes corporate to get permission to proceed and locate the part we are needing. Once part arrives they will fix it. Ray Catena refuses to give us a timeline as to when the car will be serviced. They refuse to give us a loaner car and have been very unfriendly and un-acommodating! Communication has been extremely poor and they have caused my husband and I a lot of distress.

Youn Lee

Great experience at Ray Catena Mercedes-Benz of Union I was frankly skeptical when I first walked through the door because I had the impression that because it was a Mercedes-Benz dealership, that there wouldnt be any willingness for them to give me a great deal. I also had very high expectations of service as well as quality and they were easily surpassed. First, the dealership was very spacious with so much room to walk around and a wide range of cars to view at your leisure. Second, EVERYONE from receptionist to sales reps to concierge and service people were so helpful and welcoming. They all made me feel at ease and made me believe that this was not just a transaction, but a commitment to a long-term relationship. And they all worked as a team, which you dont see at a car dealership. Burton was responsible for getting me in the door and introducing me to Jim. Jim was the most patient sales rep Ive ever met. The guy literally spent 5 hours with me, answering every single one of my questions. And Greg worked with Jim to make sure I was happy with the vehicle and took extra pains to ensure the truck was in pristine condition. He also spent over an hour walking me through every feature of the GL 450 including the use of all the technology and customization settings. I could go on and on but I can sum up everything by saying that at no time, did I ever feel rushed. I believe everyone cared about me and regardless of how long it took, they just wanted me to be happy. So last but not least, the price (which was a great deal considering the excellent condition of the SUV) was compelling. However, I walked away thinking this was such a great deal not because of a competitive price, but because the entire experience was overwhelmingly positive and I was completely sold on the client service. To me, buying a car is not just a transaction, but an ownership experience and I know that Ray Catena Mercedes Benz of Union will take good care of my family for a very long time.

Anthony Ruffini

I want to start by saying that I HATE BUYING CARS. The entire experience keeps me up at night. I generally do my research, know which car I want, what options I want, and generally the price that I would like to pay. Purchasing my first CPO car was a bit nerve racking however the moment I walked in the door, I realized that this would be a different experience. Ive purchased from Ray Catena Lexis before, and this experience was even better. The showroom is immaculate and has both new and CPO cars intermingled. The receptionist got up from her char, walked towards my wife and I and then walked us to our sales person. Joe Natale and Tim Antoniszyn were two of the most competent, professional and enthusiastic salesmen Ive ever encountered. You can tell that they really love their job. I think we were offered something to drink by 10 different people. We were shown every car we wanted to see (I did my research and knew which one I wanted) and ended up purchasing the car on the spot. At delivery, Joe didnt like mats that were in the car and made sure they put both new cloth and new all weather mats into the vehicle. Their delivery specialist went over every single piece of technology. So, here is the best part. They dont have that dreaded finance guy that you get handed off too. You dont make your deal, and then the finance guy tries to sell you the extended warranty, the tire package, the super deluxe roadside assistance. It simply doesnt happen. Joe and Tim started the process, and ended the process. They worked as a team throughout the entire deal and I was thoroughly impressed. The general manager, James Costello is also a gentleman. I knew him when he worked at a competitor brand and quite frankly, Im glad he is at Ray Catena Mercedes. It is our first Mercedes but it will not be our last. I believe that James, Joe, and Tim will service our familys vehicle needs for years to come. Kudos!

Minh Stein

Ive driven various luxury autos for the past 15 years - I had never considered Mercedes due to the ostentatiousness associated with the brand, but alas, it took but one test drive, and I forgot all about my modesty. My husband and I ended up buying two in a little over a month. Our initial experience at the dealership for the first sales was nothing worth noting. Our second experience was even worse - the salesman was so rude and disrespectful that I regretted ever going through with our purchases. It was only due to an issue we had with the second Benz that the dealership really came through and showed us that there is more to the dealership than one disinterested salesman. This is when James Castello (Sale Manager) and Victor Kaczynski (Sales) came in and rose to the occasion. James, I really want to commend you for the professionalism and fairness you showed us despite the very difficult situation you were dealt. Also, thank you for hooking me up with Victor Kaczynski. As I had mentioned before, Ive been driving various brands so I’ve dealt with many salesmen in my 27 years of driving, Victor is nothing short of exemplary. He is friendly, personable, knowledgeable, respectful, honest, and he was sympathetic to my situation. He took time and showed much care in giving me the best service possible. I did not feel like a sales number, but a valued customer. Now this is the kind of experience I would expect from a Mercedes Benz dealership. I am now one happy customer. Thank you James and Victor!