Verizon

Reviews 7

SU

sung yang

This store has the absolutely worst customer service. I never wrote a review in the web, but I thought I share my story about this place so that people don’t visit here. Yesterday, my wife and I went to the store to upgrade my wife’s phone. We were looking for Galaxy note III due to its big screen, but costs was nearly $300 before any tax/fees. We asked for Galaxy note II, which is similar in size, which they didn’t have it on display/stock, but offered to have one shipped from another location. Another benefit was that yesterday was Cyber Monday, so the price on the Galaxy II was only $50. Today, my wife went to pick up the phone, but now the price is $150 and said they can’t honor Cyber Monday’s pricing. Remind you that, the customer service did not mention about anything about the pricing was for Monday only. If known earlier or told about the pricing, we would of order it online that day. But, since we live close by, I figured we pick it up next day. Talk to the manager about my situation, but no resolution. The sad part was that the manager didn’t even offer to make it up us in any way. But, keep mentioning that he can’t honor pricing. He and his associates weren’t even apologetic, trying to put the blame on us, saying that we should of known better. We will be taking our business somewhere else. Absolutely, horrible customer service.

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MI

Mike Gregory

One word - AWFULL! Last summer my Wifes IPHONE 4 some how entered into reset mode and displayed a message "plug into ITunes". I was at work and couldnt help. She went to this store and was told the phone is toast, she needed a new phone. She got a new IPhone 5 for a lot of money. The next day, I connected the old phone to ITunes and got it up and running. She did NOT need a new phone. Last Sunday I went in to upgrade my phone. I told them I wanted a Samsung Galaxy S4 with 32gb and to change our plan to the share everything. Tuesday night I noticed the plan was not changed and had to call customer service to have it corrected. Wednesday I realized my new phone had only 16gb. I again called customer service who told me I needed to go to the store to switch my phone on the spot. I called the store and they told me they had one left and would hold it for me. After work I go straight to the store and they tell me they do not have a 32gb S4! I wasted an hour travel & wait time to be told something different than what I was told on the phone. The reason I called was to avoid wasting a trip! DO NOT GO TO THIS STORE!!!!!

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NA

Nada Aly

Worst experience! They didnt want to exchange my two broken chargers for new ones that I paid warranty on them. The emplyee claimed it had passed the one year warranty date, eventhough, I just bought it last month. The employee didnt know how to look up my files correctly and giving me so much hard time and said they werent on file! and that I never made this purchase. After so much debate and calling the manager. They said they will give me only one new charger, so I asked if can get my money back. Then the manager started giving me attitutde and told the other employee to kick me out of the store!! and saying they store is closing eventhough there was atleast two customers in there. I was literally shocked from their behavior toward me knowing we have been with them for more than 11 years and this how we get treated. And they call security to kick me out! horrible experience and very racist manager In this verizon! I went to woodbridge and they were a able to find my file! the manager works on weekend and is African American

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ST

Steph Diaz

I wish I could give this site zero stars. We went on our lunch break to upgarde our phones. We were signed in by the "manager" Raoushon (African American). There wasnt many people so we were next in line. In come 3 woman (also African American) after us and I SEE the manager tell the employee that is looking for me take care of the woman that came after me. I waited to see if it was a mistake but sure enough they took care of all the people that came in after us. When we asked why we were skipped the "manager" Raoushon simply said "well I do not do upgrades" and she must have skipped you by mistake. NO APOLOGY, NO NOTHING! I KNOW THIS WAS RACIAL PROFILING because we are hispanis and we did not get the same attention or respect everyone else did that was his same ethnicity. We walked out and will NEVER go back to that store again. We called VERIZON Headquaters and thet coudnt even believe that he didnt even offer an apology or correct HIS wrong. So, if you can, AVOID the SOUTH PLAINFILED store!

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A

A Private User

When I went to this store, I had the amusing experience of finding that EVERY last thing they instructed me on my Droid 2 phone was factually incorrect. It was to the point that I wasnt really sure whether the tech new nothing, or was doing it on purpose. Among other things, he told me the droid 1 batter wont work on it (its identical), the car mount will fit (clearly doesnt). He even told me that I could not have bought the phone i had from Verizon (i dont even know how he came up with that). I inquired again another day, and they told me I did in fact have an account, but my warranty was voided, and i would need to buy insurance to get the services i requested. After calling the Verizon tech support main office, all they had to say was were sorry, our tech was a moron, and they refunded my money for the warranty. I seriously dont know how these guys were able to make stuff up so randomly.

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DI

Diana Baur

Your company leadership needs to be informed that your retail store employees are not properly trained in even the most basic aspects of customer service. In addition, they are so reliant on the poor quality technology used to run the store (so, Verizon cant even manage to put quick network access and fast processing tablets in their own stores?), that when it fails they are unable to function as logical, problem-solving people. They fall back on lip service and apologies that are clearly not meant. Please be aware that as this customer service failure continues to degrade, your company will lose money and customers as they seek alternatives. Long wait time, inaccurate data, extremely uncomfortable and disorganized waiting system. Poor quality staff.

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FH

Fhad Kabir

Had the chance to visit this store on Verizon recommendation to closet Verizon corporate store. I have to mention most pathetic experience I had with this store management specially with one of their manager "Ibiyemi" she was very rude and unprofessional even with her own staff. I was sent there by Verizon to exchange phone but after explaining all details to store they provide completely different story which was complete nonsense. Now my phone is dead not exchanged and been told that I will get charge for something thats it my fault by this store in very threatening tone. Will Not recommend to visit this store to avoid hassle especially if you are with family and kids.

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