Brothers Hardware Plumbing & Heating

Category:	Hardware Store
Address:	10 Orient Way, Rutherford, NJ 07070, USA
Phone:	+1 201-939-1811
Site:	acehardware.com
Rating:	3.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4:30PM 9AM–1PM

Location

Photos 24

Reviews 9

2jipatel

This is a complaint in reference to my recent visit to Ace Hardware on 10 orient way, Rutherford NJ about horrible customer service. I normally do not shop here but Employee Sam was very helpful with his guidance with thermocouple. However another employee Jessicas interaction with me was horrible. I was about to purchased the thermocouple with Sam and we were discussing about return policy and he said it would be ok to return as long as the pkg was not opened. And at that point Jesssica intervened rudely saying well if you plan to return you should not buy... may be I should shop elsewhere. I decided I did not want to go through this grief if I were to become a customer here. This was terrible way to speak to potential customer and no one wonder there were no other shoppers in the store. My feedback as a customer, Someone in charge should train this employee properly on customer service.

Steven Granatell

This is now an ACE Hardware, and is my favorite local hardware store! We visited to find an adhesive for a nylon plastic drone leg and not only did they have exactly what we needed but the staff even took the time to explain how to use the glue properly. Huge selection of great, hard to find items and great parking

Glenn Gargiulo

Super friendly. I prefer to shop here then Lowes down the street. I would rather give my money to a small business. They know me in there and always are nice and really helpful. They have everything I need. Places like this are a dying breed. Support you local businesses.

Uri Ichilov

Be aware of this place. very bad customer service. if you buy the wrong item by mistake no refund no exchange no nothing. you stuck with it. and on top of that they treat you like garbage, and kick you out of the place cursing. never buy there again.

Cathe Morrow

Great customer service from a family owned operation. Always willing to help with whatever you are looking for. My go to place.

Eddie Zaldana

Horrible customer service. They acted like they were bother by the customers shopping at their store.

Fernando Charris

Great prices and customer attention in the highest level

rob MONAHAN

Great family owned hardware store.

A Private User

Always have what I need