The Home Depot

Category:	Home Improvement Store
Address:	955 Bloomfield Ave, Clifton, NJ 07012, USA
Phone:	+1 973-472-4600
Site:	homedepot.com
Rating:	3.6
Working:	6AM–9PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–8PM

Location

Photos 100

Reviews 12

Jayesh Singodia

I got to experience truly great customer service at this Home depot location. I had rented a Cargo Van for one whole day and was supposed to return it next morning at 7. Overnight we experienced very heavy snowfall (8-10 inches) and the main arterial roads were not cleared and treated yet. I was concerned of being charged for any extra hours beyond 24 hours so I called in the Truck rental in the morning and the guy (Mannuel - goes by Manny I think) assured me that I will not be charged extra and asked me to take my time and return the van when I feel safe to drive it. After the main roads were treated, I drove to the home depot (about 15 miles from my place) and stopped over at gas station (just across the Home depot) only to find the Van get stuck in snow (the area around the gas station on bloomfield ave was not cleared of the snow). I tried calling AAA roadside assistance but the uber terrible service they are, they decided to CLOSE their operations till later in the day (can you imagine a road side assistance closed especially when people need them the most during a snow storm??). I called this home depot and asked if they could help. Within few minutes, I saw these two staff from home depot (One was Manny, dont recollect another guys name) walking up to me with their snow shovels. they cleaned the snow around the tires and managed to get the van out and drove it to their store. I cannot imagine what, how I could have done with AAA leaving me stranded in a snow storm. These two guys were like God sent to me..I cannot thank them enough for extending me not just customer service but being more human. Thanks Mannuel and Home Depot for going above and beyond!

Power House Print Group

I called the stores tool rental department to ask if they swap out propane tanks. The gentleman was very nice and said yes they do. He told me to just bring the empty tank to any cashier and they will take care of it. Ten minutes later, Im at the store. I walked in and within 30 seconds got verbally attacked by some "tapped" employee. Yelling at me loudly and angrily to "get out of the store with that tank! You cant walk in with that!!!" He appeared and sounded extremely angry. He was out right rude and nasty. Other employees and clustomers were starring at him in disbelief that he was yelling at me in this fashion, however no one interfered. Completely dumbfounded by his behavior, I proceeded to place my propane tank outside the building, walked back in to find the store manager. I clearly explained what happened as we were walking back to the area this occurred. There was a customer that witnessed the event and said to the manager, "if he yelled at me like that, I wouldve decked him". The store manager was VERY polite, calm and respectful to what happened and promised to take care of the situation. He made me feel better about what happened, since I was shaken up by the incident. He gave me his card. His name is Gary Garciano. He is what a store manager should be. He was professional and effective in his problem-solving. I appreciate having the opportunity to deal with someone like him. Because if it wasnt for him, I probably would never return back to that store, and Ive lived in Clifton all my life. Thank you, Gary!

Monica Fabara

Terrible customer service. I ordered a dryer through them weeks ago and it still hasnt been delivered. The delivery company didnt show up twice on scheduled delivery dates, i tried to get help from home depot but all they werent helpful at all. No one could reach the delivery company or give me an update as to when the dryer would be coming. Its been over a week and still nothing. Ive called home depot store where i purchased, called the 800 number, called G and delivery company. I got plenty of attitude when I called several times to try and get answers. Still havent received it and im going to cancel the order. Never buying a single product from this store ever again.

Cavrel Silvera

My nickname for this place is crap depot. Its just a terrible store. Its morbid, some isle can barely fit 2 carts. The worst is when you select and item with a missing upc. You might as well setup camp because it takes forever to get someone to come over an assist. I once had an issue at the cable cutting station where the cables cutters were unlocked and any child could have passed by and cut their finger off. When I brought this up, they acted like it was no big deal. The only positive going for this store is the fact that it is fairly close to my home.

Sandra Wojciehowski

I got there at 8:03 pm...just as they closed. I knocked on the door and begged them to just let me grab a garbage disposal as I had a plumber at my house waiting for me to come back with it...ours. Caked up and flooded the kitchen and I was totally stressed. The woman called for someone to walk me back to the disposals and all of the staff were super polite and didnt seem at all bothered that I was there after closing time. THANK YOU!! I am SUPER greatful!

Earl Grosser

Trying to find help is usually a waste of time. Not enough employees to help out customers. The clearance prices are a joke! They shave $2 off a $40 discontinued item and think its a deal? Tired of going here only to come out to a business flyer stuck under my windshield wiper!! Lets face it if thats how you advertise, then youre probably not licensed!

Al Kamieniecki

I went on the Home Depot web site to find a specific lock I needed. It said they had 4 in stock at this store. When I get to the store they have 0 in stock. Not only that but the stock on the shelf is mislabelled. Are people stealing them? This is a fairly large item. I can see one off but four? Why even have stock status on their web site?

Jack Sparo

I happened to be in the are and stopped in this store for some quick supplies i needed on the job. I had the worst experience getting help and to make matters worse there was no registers open just the self checkout. I couldnt find all the items i came in for and ended up going to my local store in Bloomfield.

Jon Longo

If I could give it negative stars I would. The guy in plumbing approached us in a very condescending way, completely ignored our situation, and walked away from us the second we told him what the problem was after finally telling us that they didnt carry the product we needed.

Dobre Risteski

After being on hold while customer service was looking for an item but they could not find it....then i heard them pickup the phone and hang up. Great customer service!! Familiarize your employees with items that are sold in stores..

Liz V

Worst customer service! Inventory is completely wrong, and the heavy set blonde woman behind the customer service desk should seriously needs to get fried she is RUDE! Refused to call another store for a visual inventory check.

Lara Cely

Friendly service here. Much easier to find what you need during the week - the weekends are slammed. I like to buy online and pick up at customer service, or just check inventory online before shopping.