iTech Cellular

Reviews 3

PA

Pamela McCullough

An update on a review I did about a few weeks ago. After complaining that my iPod Touch was not repaired to my satisfaction. I received an email from Craig on how to rectify the situation. They not only not charge me for the battery replacement, but did not charge me for the return shipping just to make sure that I was happy. I AM!! YAY! You dont get good customer service like this anymore, and Im very pleased that they went above and beyond to make sure that the customer was happy. Will be sending this to all my tech friends (4) to recommend iTech Cellular for any and all repairs. Good work guys. I found out about Itech Cellular through a computer online mag, and decided to try them out. I printed out the form for my Ipod Touch to be repaired and mailed it off. They received it, and after a considerable amount of time say a week and a half. I contacted them and spoke to a Craig G. He stated that he had tried to call me several times and left a vm. I checked both nuimbers that were left and only found one short vm, the rest were hangups. ? Ok, so after talking with Craig, he informed me that my repair charge would probably be around $85. He stated that he just ordered some batteries for the Ipod and that wouldnt come in until the next couple of days. He also stated that he checked the port and might have to replace that. Ok cool no problem. I received an invoice maybe a couple of days after that with a charge of only $53. and some change. Cool, cheaper than I expected. I sent off the payment through Paypal, and received my Ipod in 3 days or so. I charged it up, checked it out, and found that although it was faster, I was able to download updated versions of Apple OS. It was still losing battery power. Ok, maybe I didnt charge it long enough maybe the "new" battery wasnt fully charged. No such luck, after fully charging my Ipod it still loses power the moment you turn the stupid thing on. And dont try to listen to music, Facetime anyone. It immediately goes to red. I emailed Craig back inquiring what was actually repaired and did I actually receive a new battery. He said that he cleaned out the port, stating that there was some liquid damage. And no I had not received a new battery as initially told, but for a small fee of $35. I could get one. Wait? What?! I quickly emailed him back regarding the water damage that there was none, and that I wanted a new battery , and to find out why it wasnt charging properly. And what was that initial $53. charge for? He emailed me back stating that he would not charge me for the return postage if I sent the Ipod back to him for the battery install. #epicfail Its my own fault for not going with a local company, but took their information from the website and referrals as the Gospel. Needless to say I am not a happy camper. The Itech staff mainly this dude needs to be more clear with what is actually going to be done and what will the cost be in the end. I didnt have a problem paying the $85. if everything was done the first go round. Its like taking your car to the "mechanic" paying out hundreds of dollars only to come back because we "forgot" to do something but well only charge you the labor. Really?! • • •

DA

Dave Roberts

This is now goofy and perhaps too long to read, but my Friday afternoon less-than-impressed review is below. Below that, please see my early Sat. update ! Im giving 4-stars because they certainly lived-up to the 45 minute repair turnaround and the reasonable price, and the service was friendly as well . . . . but Im right on the verge of deducting another star because Im so very disappointed ! Im still using an iPhone 4s ( dont judge !! . . its exhausting relearning layout and function every few months ! ) and I had finally cracked the screen last Sun. When I got home from iTech on Wed., into lighting I was familiar with, I noticed the screen seemed several degrees darker w/ a subtle blue-tint. I called immediately to ask why my phone seemed to be wearing sunglasses now and was told to bring `er on back tomorrow. I completely understood what I was eventually told about the 4s screens no longer being made by the original manufacturer, and how suppliers become harder and harder to find, but isnt that something I couldve been advised of on day one . . before a night of mystery and the return trip ? Or could I possibly be the first 4s repair theyve done in months ? Jeez ! Am I that much of a vanishing breed already ?? ( could be ) =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Oh for . . . you guys know how theres 2 ways into settings ( like brightness ) on iPhones like mine ? Settings/General . . or the weird pull-down menu that has no words. I have only ever seen it accidentally ! Still cant summon it when I try . . but Sat night there it was, and it showed brightness was down near 40% or so, and I dont recall touching it before or after going to iTech ! Regardless . . Im thrilled to be back to normal w/ a nice new screen to boot. iTech now gets their deserved 5th star. And I get maybe 3 ?

AN

Anthony Occidentale

A few weeks ago, I dropped my brand new Galaxy S4 in my driveway as I was getting in my car for work. The ENTIRE screen shattered to pieces! Nonetheless, it was a TERRIBLE start to my day... It was still functioning normally, but the glass was literally cutting my fingers as I was trying to make calls and texts. So during my lunch break, I went onto google and searched up "Galaxy S4 Screen Repair" and started to do some research. I called up a few different places and no one seemed to be doing this repair. None of them even sounded confident they could repair an S4 because it took them all so long to give me an answer! AND they all could NOT guarantee me that the repair would be done in one day since I NEED my phone for work! I called up this place, iTech Cellular, and their price for this repair was the cheapest I found, AND they said I could bring it in that day and have it fixed. The only problem was that I work in Vernon NJ and iTech is in Ridgewood (about an hour drive) and I got out of work on that day at 5:00pm.... I told the guy on the phone (Craig I think his name was?) that I wouldnt be in until 6:00 and he said that was no problem because they close at 7:30pm on weekdays. Long story short, I got there at 6:30, and they fixed my phone in 45 minutes! The glass made the phone look brand new! It was amazing! I gotta thank these guys TREMENDOUSLY for first off, giving me a great price, second, being so fast, and third, being so polite/friendly and patient with me on the phone since this was my first time ever breaking the screen on my phone and I was clueless on what to do. Cant thank you enough iTech!