Baker Chrysler Jeep Dodge Ram

Reviews 3

IS

Ismail Mukhtar

DO NOT GO HERE I went into this dealership and test drove the 2015 charger. When it was time to go inside and talk numbers the sales manager, Nick Perna was rude and had a very poor attitude. I was asking a few simple questions in regards to how he came up with such absurd monthly payment numbers. It is my right as a consumer to be concerned. And a few moments later after I said that price did not make sense he told me that he would not sell me the car and I have a poor attitude and told me to get out and leave and not come back. I asked who the supervisor was and Mr. Perna said the owner Ed Baker. When I asked for the owner I was told he was not there. So basically in short I was treated like garbage and "kicked out" of the dealership just because I asked a few questions about the price. After this happened I left the owner a message and was not contacted back. I am assuming that either the owner does not care to respond or that he never got to hear my voicemail as they might have deleted it. About 2 weeks after this incident I called the dealership in regards to the voicemail message I left the owner. I was told the owner comes and goes randomly but I can talk to this other guy, Steve Oberman (not sure how you spell it) that is a sales manager. Steeve asked me what happened and what the issue was. So I told him what happened a few weeks prior with Mr. Perna. Steeve then asked me why I was wasting my time with this and said I was being ignorant and must have no life because I should not be calling about this. He went on and on bashing me throwing insults after insults at me while I never said a word bad to him. He asked me what my issue was and I just told him what happened. I kept asking for his name because I wanted to take note of it and he would not give it to me. He proceeded to call me stupid, said I was retarded and that I was mental. He told me I should go see my psychiatrist or pastor or priest because I need help. I am a veteran. I served my country and got a medical discharge for depression. The comments/insults he made are very offensive and I take them very personally. I have been dealing with depression for the past year and a half so the fact that the word mental is thrown around just because I was telling him what happened the few weeks prior hurts deeply. I did nothing wrong to him. I did not insult him or reciprocate such behavior. I kept asking for his name and he kept talking over me and insulting me so towards the end I lost my cool and told him he was being a coward not giving me his name and called him a piece of s**t. My brother in fact has multiple learning disabilities so it bothers me a lot that Steeve threw around the word retard as well. He thinks he is a big shot belittling and talking nonsense to someone on the phone. Steeve was such a coward he wouldnt even tell me his name. I would not recommend this place to anyone at all. As a consumer this is just appalling and absolutely disgusting. I served in the US military. I came back last December of 2014. I did not serve my country to come back and get treated like trash by some cowardly childish fool over a phone. And using the words retard and mental over something like this is just ridiculous and highly offensive. UPDATE: So apparently the owner responded to my review and tried to apologize for the "miscommunication. Let me be transparent and crystal clear there was no miscomunication. Nick Perna- one of the sales managers, is a rude, disrespectful person. And the same goes for the other manager Steve or Stevo whatever he goes by. He is inconsiderate, disrespectful, rude offensive and just plain old a disgusting human being. If the owner would really like to apoolize then he would have returned my numerous calls and voicemails I left him after both incidents occured. The only reason the "owner" (lets face it, its not even the actual owner) is apologizing on my post is because he is trying to save face for his business since this is public and accessible by potenial customers.

DA

Dan Bassini

I purchased a 2009 BMW from Baker 3 months ago and I have to say the sales department was great, its the service department thats the problem. About 2 months into having the car I started having battery issues; clock resetting, slow-cranking starts, and even had to get a jumpstart at work one particularly cold night. I spoke with my salesman, and after some negotiation he got the dealer to replace the battery as a courtesy. Two weeks after receiving a new battery, the same issues started to arise again. Not wanting to be stranded, I called the service department and was told to bring the car back in. While standing at the service counter, the gentleman at the service desk was Googling what could be wrong with my car. After about 20 minutes of him Googling, he told me they dont have to tools required to diagnose my issue and I would need to take the car to a BMW dealership. I take the car to BMW, and explain the whole story. They come back and tell me that Baker installed the WRONG battery for my car. If I had waiting too long, it could have caused permanent damage to the new battery, and my cars electrical system. Luckily BMW was able to solve my issue by reprogramming my car and registering the battery properly, but now Im stuck with the bill. I called Baker and spoke with the service manager, explaining to them that they installed the wrong battery and because of it I need to pay BMW to do the reprogramming. The service manager called me back after speaking with the general sales manager and tells me that they are declining to pay for my BMW service to fix their mistake. The sales manager then explains to me that the online forums he read suggested the battery they put in my car and that they dont warranty their "good-will repairs." When I pried about why a dealership is getting their information from amateur -posted online forums, he said he didnt trust the BMW procedure information. He was extremely rude and stone-walled every question I had until I was too frustrated to continue the conversation. I understand that the battery was replaced as a courtesy, but that does not excuse the fact the repair did not solve the issue, was done improperly, and then caused more problems! Now this free repair has turned into a big hit to my wallet and a real bad taste in my mouth. They are clearly not qualified to repair the European cars they sell, and even worse, not able to own up to their mistakes. Proceed with caution.

CO

Cordell Secrest

Let me just start out with WOW, what an atrocious process working with these guys. I recently purchased a 2014 Lotus Evora S with 3,100 miles on it. The price was reasonable, but it took them over two weeks to get the price down to a competitive rate. The car was driven by one of the owners or managers (I forget which), and was on the market for over 250 days, and they did not want to budge on pricing. Finally, after physically sending a wire to another dealer, they contacted me last minute agreeing to my terms. Not only did I have to back up the wire with the other dealership, and potentially tarnish my reputation, I expected the car to be in excellent condition, considering they claim to be a Lotus dealer. The car arrived, and was overall in good condition, dont get me wrong. However the Lotus lettering on the back of the car was missing the "U", which the Jameson and his manager said to take up with the transport company, despite transport showing no issues with the car when they picked it up. Secondly, the star-shield on the car is peeling, also they said to take up with my local Lotus dealer under warranty. Third, the steering angle was at fault, which is a big repair and they also said to take up with my local shop. Fourth, the car arrived with only one key. None of these issues were disclosed in the listing at all. A car from a Lotus franchise is expected to be in top shape and have a second key. I wouldnt expect otherwise unless it was from a small, wholesale dealer. To top this off, they refused to release the car to my first transport company, despite having my funds in hand, in full for the vehicle. This has never happened in over 30 transactions for me with any other dealer. I had to reschedule with a new transport company, and was assessed a fee, and it took another week + to get the car. On top of this, Jameson and his crew were sloppy and slow at "overnighting" paperwork, taking a week versus actual overnight. The whole process was sloppy, and cost me money. At the end of the day I merely requested a $500 refund for the initial deposit I made on the car. They stopped responding to my requests and disregarded my emails and messages. I highly recommend taking a pass on this dealership. They are not interested in the clients, but just themselves. I own several businesses, and everyone knows the customer comes first. These guys are messy, disrespectful, and do not hesitate to act above the client.