Metro Honda

Reviews 3

JE

Jeff Chan

To be clear, I took my 2 cars to this dealership for services multiple times. Since August 2012, I spent roughly $2,750.00 at the service department in this dealership. I brought in one of my cars in to obtain service on May 19, 2013 to obtain an oil change and have my trunk examined. I was assisted by Kerry Packard. My trunk wasnt closely properly consistently and it would not lock at times. I was informed that the trunk lock needed to be replaced. I was told that the service will take a longer time since it was a Sunday so I utilized the shuttle service and went back home. I was told the car will be ready later in the day. When I picked up my car, the service department was about to close. Upon picking my car, I tried the trunk and it was still not closing properly. I demonstrated the problem to the Kerry and she grabbed one of the mechanics to examine the trunk. I was then informed that the mechanic was only responsible for replacing the trunk lock and he would not be able to assist. Another mechanic was examined my car has already left for the day. Furthermore, there were several recommended services noted on the invoice. There were 10 services recommended, totaling $2,700.00. I inquired Kerry about them and she indicated that she wasnt sure about some of them and she will inquire the mechanic and give me a call to explain the recommended services. I didnt receive any call for the next 2 weeks so I contacted the service department on the week of June 3, 2013. When I called, I was told that Kerry wasnt in that day so I tried to leave a voicemail. I was unable to do since Kerrys voicemail box was full. I called back on June 8, 2013 in the morning and I was told by one of the service advisors that Kerry wasnt working until later that day. I tried to leave another voicemail but Kerrys voicemail box was full. I called back right away and left Kerrys a verbal message to one of the service advisors. I also went online and left a message via the email service from the Metro Honda website to request a call back that weekend. I didnt receive any call so I called back again later that week and spoke to another service advisor. I was told that Kerry wasnt working that day and again, I wasnt able to leave a voicemail since the Kerrys voicemail box was full. I called right away and spoke to another service advisor and explained my situation. She recommended me to bring my car in but I told her that I want to know what are these recommended services are first before bringing my car in. The service advisor took my information and asserted me that someone will contact me in 20 minutes that day. As of today, I still havent hear from the service department. I am frustrated by the lack of communication and broken promises. All I wanted was a discussion on how to get my trunk fix properly and what the recommended services are. As a customer who been to other Honda dealerships for services in the past, the quality of service at Metro Honda is disappointing. Furthermore, consider that I have spent $2,750 at Metro Honda since August 2012, I sensed that Metro Honda still doesnt value me a customer at all.

GE

Germise Simeon

I bought a car from this dealership in 2009 and decided to leave a vehicle last summer. I had a terrible experience with my sales person and then my plates/registration didnt come in on time so the finance manager told me "Im sorry they havent come in yet but if you get a ticket well pay for it" ... Shouldnt you have offered to put me in a another vehicle or a rental so I wouldnt have to drive around with expired temp plates? No, of course he didnt. After going back and forth with them a few times they finally decided to put me in a rental until my plates actually came. The fact that I had to be so dilligent about a rental that any other dealership wouldve been more than happy to do, and actually have SUGGESTED it rather than allowing me to run the risk of getting pulled over unlike Metro Honda. Unfortunately I got into an accident on November 4th and the car was a total loss. I called Honda Financial so they were aware of the situation they told me they needed some paperwork back from Metro Honda so they can continue to process the gap insurance... Please remember I said this accident happened November. I called Honda Financial multiple times to check up on this matter and they told me multiple times that they have spoken to a Metro Honda rep and have faxed over the necessarry documents so they can procees with the gap insurance. Well, its now Feburary 7th and this is when they became "aware" of my situation after there have been multiple notes already made on my Honda Financial account stating that they did in fact reach out to them multiple times since November and have repeatedly faxed over the same documents.... Well, yesterday I called Honda Financial again and still... nothing. So I decided to call Metro Honda at about 4pm where I spoke with Miranda in the finance department and he had no clue about any of this paperwork, claimed no one from Honda Financial ever reached out to them, and of course referred me to someone else... Nothing was resolved. I call Honda Financial today and told them this exact story so the rep was kind enough to keep me on the phone while she contacted the dealership herself. We spoke with a Martinez in the finance department and the rep read to him all the notes on my account of how many times theyve reached out and faxed over the papers but of course he had no idea of any papers and claims not to have recieved it. So she proceeds to mentions how they were faxed again YESTERDAY. Once Martinez returned to the phone he says he sees the paperwork. I asked him what time it says it was recieved... 12 PM yesterday! I called at 4pm yesterday and no one in that dealership was able to help me at all. Now even though Ive been waiting for the incompetent staff at Metro Honda to do their job since November of 2016, I have to wait another 2-3 weeks for this process to be over. People, please Im begging you! Save yourself a great deal of time and energy. This is absolutely ridiculous how difficult of a process this has been for me and he didnt even show any remorse when I was clearly upset. This isnt a dealership I would EVER come back to even to test drive a car.

A

A Private User

Please do yourself a favor and find another dealer for your repair or maintenance jobs. On 24th December 2010, I had taken my 2006 Honda Accord to Metro Honda because my turn signals were not working. A $23 part called turn signal flasher relay solved the problem. But the service advisor, Juan Gallego conned me into unnecessary and over-priced repairs totaling over a thousand dollar. Yes, I got fooled by the dealership and I present below how: 1) For replacing the $23 flasher relay, the dealership charged me around $140 in labor on 29th December. I had to come back because the part was not in stock on 24th December. Later, I called another Honda dealership who quoted me $51 in labor charges for replacing the flasher relay. 2) The dealer charged me $150 for replacing the battery in my car - $108 in battery cost and $42 labor for putting the battery in. The $42 charge for placing the battery is exorbitant and the battery cost itself is too high. I am staring at a coupon from another dealership for $90 for 100 month battery replacement. Moreover, my battery was fine to begin with. I just had a coupon for checking the battery for free and therefore I asked for it. However, I got conned by Juan Gallego as he told me that my battery was so weak that my car would need a jump start to get out of the shop. 3) On 12th October 2009, I had taken my car to this dealership. At that time, they recommended that my rear brakes needed to be replaced and quoted my $290 for it. Then, I was smart and ignored their recommendation. During the current visit on December 24th 2010, they recommended $70 for rear brake adjustments. This goes to show that they were recommending a totally unnecessary repair on 12th October 2009. This time they made it up by charging me $280 for front brakes. Before getting fooled by Juan, I did say that I could get my front brakes done at less than half their cost at Pep Boys, so why should I get the job done at the dealership. The way Juan conned me into it was by saying that Pep Boys would put cheap Chinese brakes while the dealer would put genuine Honda brakes. However, later I found out that the cost of the part was only $69, while the dealer charged me $211 in labor alone - a total con game. 4) Likewise they charged me $200 for some emission service which I dont even know what it was for and whether it was really necessary. The only reason I got conned this time was because I just had a baby. I was planning of buying a new minivan from Metro Honda. However, now I know that I will not be buying it from Metro Honda.