PetSmart

Category:	Pet Supply Store
Address:	132 NJ-31, Flemington, NJ 08822, USA
Phone:	+1 908-483-9160
Site:	petsmart.com
Rating:	4.1
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 100

Reviews 25

George Lee

This review is for the grooming salon only. I have no issues with the store itself. I have had a very poor experience in the grooming salon recently. My dog is 15, and I originally booked a grooming session in Bridgewater NJ on a Saturday. Upon arriving, the salon was very busy and apparently with some mix up in scheduling (for other people but ended up delaying the queue) several people took a look at my dog and asked repeatedly what needs to be done (bath and clip nails). Finally the manager came in and said she was not comfortable with handling such an old dog and their salon is always busy, and suggested that I go to another Petsmart thats less busy. I took the recommendation and called Flemington, and they told me no problem so I booked Sunday 10AM on 11/6. After arriving they also took some looks at my dog and told me they need to perform an express service just to wash quickly and dry. I thought my dog doesnt need to look pretty, just clean is fine. I was given an estimate of 1 to 1.5 hours. 30 minutes later I got a call saying it was done. I found 2 extra charges on my bill: one for "express" service and one for special handling because someone had to hold the dog constantly and they were busy. After unsuccessfully arguing with the salon, I almost checked out but went back again and someone agreed to take off the "special handling". Mind you, the entire salon had about 10 minutes to evaluate the situation before agreeing to take the dog for service. And when I was initially told of the "express" service, I was thinking about quick-wash vs detailed cleaning and I thought quick wash was fine I am not picky. I totally didnt expect going to a salon, expecting 2 hours of service only to get 30 minutes, and then get slapped with 2 additional charges and feel like I owe them huge favors for taking me as a customer. Well, Petsmart did exactly that.

Ellen Sidbury

My dog needed a medical collar immediately. I checked online for inventory and visited the store as soon as it opened. A young woman tried to be helpful. She was very nice. Not only were they completely out of stock in several sizes (contrary to the website), the prices were much higher than posted online. The managers response to this was a shrug. They did have something I could use. This company needs to get its act together. As usual, the people who make the least, care the most.

Linda Woodman

I had my Sheltie and Mini Australian Shepherd groomed this weekend. I had my Sheltie shaved for the summer. The shave was choppy and he was razor burned in several places. He was not bathed and I paid $65 for this. My Aussie was bathed and groomed and came home with knots behind her ears that I cut out after paying $41 for her. All in all, this is the second time I have been disappointed in the grooming of my dogs...Will never go back - overpriced and poor service.

Carlos A.

It is a really nice store. There is just one thing I am disappointed with, when I heard the worker tell these people about ferrets it was obvious she didnt know too much about them, I see really necessary to be able to explain customers about all the needs all they animals they have

Adolfo Candray

You cant beat the grooming department here. My dog LOVES the staff and they obviously love her. My dog actually gets excited to see them and as soon as she sees the neighboring businesses, she starts wagging her tail and getting ready to go.

Keisha DeBias

Over priced, under staffed, damaged items, stores a mess, Half the time itll take you 20 mins to find what your looking for and then when you see the price you realize petco and walmart is cheaper. Do yourself a favor, go to petco or walmart.

Yvonne Schneider

All for my Becky girl and she loves to get her nails trimmed and teeth brushed, thank you girls your the best.

Elissa Fletcher

I go here all the time for dog food and also for dog baths. Staff is very friendly and service is good.

Jill Best

I always get my Yorkie baby groomed here. They are really good with her.

Daniel Steele

Always have the pet supplies Im looking for at a reasonable price.

Janette Gardner

Great staff, knowledgeable and good prices and selection.

Joshua Goldman

Anthony, the manager, is great. Very helpful and friendly.