SEPHORA

Category:	Cosmetics Store
Address:	55 Parsonage Rd, Edison, NJ 08837, USA
Phone:	+1 732-635-0023
Rating:	3.7
Working:	10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 11AM–6PM

Location

Photos 75

Reviews 7

Atul Rahman

Last night we were at this store location. I got to tell you the employees are just running around acting like they are all busy. My wife needed help and we waited to be help. While my wife was on her own looking for product, i saw this employee passing by me so i asked him if he could help my wife. He went to my wife and quickly gave her what she need. When my wife asked another question, he flipped and told her that he is with another customer and he will help her when he is done. I watched him to see which client he helps, he goes over to the corner and ask quietly to an old lady if she need any help, she does ask him something and he gives her what she needed. After that he goes to the other corner and acting like he is fixing things and thats when he saw another employee and he ask that employee if she can help her. I saw what he did so he was passing by me and i politely told him that he should have told us that he is helping another client. He then put his hand on my shoulder touching me and explaining to me. I got agitated and stood up since he put his hand on me and just didnt want to hear him since he TOUCHED ME! Thats a sexual harassment. I didnt allow him to touch me and he has NO RIGHT to touch me. When i walked away, he said oh thats how its going to be...i responded him back and he told me that THAT"S ENOUGH and he repeated couple of times. i then was shocked that an employee can harass customers like that. I quickly ask the lady who was helping my wife that is he the manager and no he wasnt. She got the manager for me and her name was Maria, she just simply apologized and told my wife how great that product is that my wife buying. Maria tried to trick us to forget bout what happened. This was a huge scene when other customer saw us getting humiliated by the employee at Sepohra. Maria did tell me his name is Jared. I just couldnt believe the professionalism from the employees. Maria then went on to help another customer. What she should have done is to Pull him away from the floor and talk right away. I am not sure what kind of management experience Maria has or what she did with him since they both seem to be the same level. Also the girl at the register didnt look alive. She seemed fully dead and didnt want to help us. This store is just a JOKE with character of employee. But i do appreciate the help we got from that one employee i think her name was DIane. If you want to be TOUCHED by Jared then do visit this store. we will never return to this disgusting store where customers dont have any Value.

Nicole Clarke

I was standing in the store one time for about 15 minutes and not one person asked if I needed assistance. Yes, I understand this store gets busy but the employee to customer ratio was more than efficient for someone to have at least ASKED if I needed help. Also, I visited there during the holiday season and this one employee named Destiny, I wont use the word Id like to use as it is inappropriate but she was just so nasty and rude. She had this attitude as if she was better than me. I wanted to keep it professional even though it was HER workplace, but trust me. Had this altercation happened somewhere else like outside I wouldve let her have it. She was on the shorter side, had brunette hair with blonde highlights, and the day we encountered each other it was styled in a " half up, half down " do. I realized she was only seasonal when I visited the store a few times in the sprig and never saw her again but if she were to come back I may just have to speak to her manager. I gave a two star rating because although I seem to have a lot of bad experiences in this specific location I still like Sephora overall. Woodbridge Mall has a Sephora inside their JCPenneys. Much better customer service if anybody is interested.

xiomara ruiz

My experience with this store is positive. I returned a NARS luminous foundation 90 days after I purchased it with no receipt. I called beforehand and asked if it was ok to return and the girl was very nice and said yes as long as I had half or more of the product which I did. So I went and the girl at the register returned my cash for the foundation. She was able to find my purchase with my beauty rewards email thats why she gave me my cash refund and not a store credit. She didnt give me any attitude or make me feel uncomfortable for returning it. Then another girl asked if she can assist me with anything (wish I could remember their names) and I told her I had a pore problem. She showed me what product would really help out. It cost $68. I asked for a sample and she had no problem giving it to me and she also gave me dr Brandts sample. All in all I would return to this sephoras and recommend others to try it out too.

Shreya S

Visited yesterday for Beauty consultation - I wanted something organic and more natural make up. Beautician recommended Tarte makeup and started applying layers and layers of make up on my face. At the end - I looked like a white ghost. I ended up buying three items of everything she applied on me but I am very unhappy as I washed my face with deep cleanser and even used eye make up remover like 5 times but the mascara has smudged and its all around my eyes. Worst Sephora experience ever. Not sure how the cosmetics will turn out - all I wanted was a simple make over with natural/organic makeup. I Dont recommend this store. And as for the Tarte Make up - I will be leaving separate review after a month of use to see if its actually worth it.

elle N

I never have any time to write these reviews and honestly I do not know if it makes any difference or not, but I just had to make people aware of the kind of customer service you may encounter when visiting this store. One employee, Jared, has the nastiest attitude and is always in a bad mood. If I were his manager, i would have reprimanded him. The management of this store is extremely dysfunctional. They are not organized. Terrible customer service especially with Jared.

Ak AK

Yesterday was My first time going to get my makeup done and I LOVED IT! Kat, my makeup artist, was amazing!! Before she started she asked me what I like and dont like and then helped me figure out what would look best on me. I wasnt nervous or worried. She did an amazing job. I was so comfortable with her and happy with the results that I made sure to have her as my artist again for my next appointment. I would definitely go back to sephora because of Kat.

Alina Chykharivska

Walked in for a mascara. One of the assistants said they dont carry that brand and told me to go to Macys. I asked if they have anything similar but he told me to go to Macys again. Very rude.