T-Mobile

Category:	Cell Phone Store
Address:	249 NJ-10, East Hanover, NJ 07936, USA
Phone:	+1 973-884-7494
Site:	t-mobile.com
Rating:	4
Working:	11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–5PM

Location

Photos 7

Reviews 18

Emily Clark

Never ever step foot in this store. Fraudulent sales people. After t-mobile messed up shipping my new phone to my house, they told me that UPS can not update an address, and my best bet was to return the phone to sender and go to my local store and pick up the new Note 7 there. So off I went Friday, and was told the note 7 comes with a free tablet. Great! I thought. I asked them several times, are you positive its free? Do I need to pay a monthly fee for data? No, they assured me, but you need to come tomorrow because the other purchase is not cleared off your account. Ok fine, so the next day I send my husband with our 2 young children in tow. He would up being there for 2 hours!! The short of it is, he still did not walk out with the phone as they told him it was still in transit but they re-directed it to the correct address. He also asked several times if there would be any fee associated with the tablet, and they assured him no. So Monday I check UPS and THE PHONE IS STILL GOING TO WRONG ADDRESS and to make things worse, I have a 35 dollar a month fee for data to the tablet, which I never needed in the first place! At this point Im, thinking its either immense incompetence or sheer fraud in this store. Definitely not going into this store again and will likely leave T-Mobile altogether.

Dimitrios Golas

Employee was in a rush to close so told me to come back the next day for data transfer. I come back he goes on to blame his "associate" for erasing the entire phone.. (1300 pictures 100+ videos) and theres nothing he can do for more... (Repeating...over, and over, and over....) He also then goes on to talk to me like Im his friend by speaking unprofessionally (Ie: that sucks) When asked for his name he repeats (I dont have to give you that information) Ive had tmobile for over 10 years. Never stepping foot inside this place again. Hopefully the Regional Manager can do something about this.

jacqueline freeman

Mahek was wonderful! Mahek Was patient and considerate of all my needs in a phone. I would highly recommend him in the future to all my friends and family when purchasing a phone. I will not hesitate in the future to contact Mahek, when searching for advice or problems with the phone. Five stars for Mahek G, Great job!!!

Henri Joseph

Today, I was at the mobile to set up my phone. I got connected with Mr. Mahek who displayed tremendous enthusiasm in helping me and answering several questions for me. He proved himself to be very knowledgeable in the business and deserved to be recognized as a great customer service leader.

Francesca Basile

I went to the this T-Moble and Mahek was very helpful. He got me my New I Phone 7 and was completely helpful with backing up all of my information from my old phone to the new one. He also gave great information to information to my mother about her Samsung Galaxy. 5 Stars.100%!!!!

Bruce Robak J

Best service out of all major carriers and I would know because Ive had all major carriers in the past year. Switch over today and download the T-Mobile Tuesdays app. Youll thank me later.

Jerry ITK

I was treated as a note welcome guest. It was a horrible experience for me. Person who took care of me was in a bad mood and had an attitude towards me. I never want to come there ever!

Brittany Young

Very clean, very nice staff. Ask for Joe! Hes very nice and very helpful! EXCELLENT CUSTOMER SERVICE! Thanks Joe!

Pinkladykiss Monique

Mahak, is the Best. Very helpful. He goes above and beyond his job duty. Im very happy with my new phone!

Joseph Gerald

Excellent customer service with a highly knowledgeable staff. Ask for Joe, he really knows his stuff.

Scott Colby

Very friendly and helpful fellow at this store that obviously is a tech enthusiast

Anuj Goyal

Painful experience overall, but team serving there is helpful. So, 4 stars.

Alexander Godovits

Long wait. Not aware of family discount scheme and Company deals.