Advance Auto Parts

Reviews 3

LE

Leia Yoon

God awfful. Hubby placed an order week ago with a ship date if Sept 2 and I contacted customer service today and the Candice the other line help lady basically said its the holiday we have to look as there was a delay. When I insisted on eaiting she goes oh the departments gone we cant do anything until Tuesday. Lady was so condescending and rude. I would of never ordered anything here if I knew of so many bad experiences. When I complained its ridiculous it was clear she basically said it wasnt her problem and I should just wait until l get it. Fast shipping claim is a bunch of bs and the rude condescending customer service reps are beyond frustrating. Really we have other options to buy products elsewhere so before you talk down the your customers telling them screw you we have your money and we dont care you should think twice. If i could give it negative 10 stars I would. Dont ever use them. Three calls later and I still do not have a definitive answer. The customer service I had one lady who seemed nice but never returned my call. One guy who seemed to give an answer but wasnt sure and kept putting the answer to expediting team and flat out said their online portal in unreliable. Then so frustrated with unreliable answer I spoke to a supervisor who was well useless. He was flat out rude and clearly did not care about customers having a bad experience. Clearly the customer service team is a mess since the so called supervisor has no care either. When transferred to a manager who then proceed to tell me he has no idea about my order. i presume if my call is transferred i expect the manager to be up to date not to mention he cut me off while i was talking to say oh i havent looked at your account yet. ridiculous. Oh and I can continue that your customer service supervisor apparently doesnt care to do any more work then look at his screen since when I questioned why his staff gave me a ship time he goes I dont know why he would say that so I had to explain then he goes well then I am sure hes right. He didnt want to call and confirm or check anything until I flat out said so. I didnt realize that depending on who read my order it said something different because when I questioned the multiple answer your supervisors response was well you are talking to different people. I didnt realize depending on who read my account it would say different things. But then again your customer service agent claimed there was only 15 mins between 1130 AM and 1:10 PM as well so. The least I expect from a supervisor is to acknowledge the frustration and disappointed and apparently the one I spoke to doesnt care. because when I ended the call saying how angry disappointed I was and would never shop with you again all I got was lame "Sorry you feel that way". As I previously said in my original review the was the experience from HELL and clearly not 1 person in your company cares at all.

TH

Thomas Palmieri

They were very helpful with my battery problem. They worked with me in checking my battery and giving me pointers. Very friendly and helpful.

RO

Robert Horsey

Your typical auto parts franchise store with corporate - run pricing. Friendly staff, tool loaning, and late hours.