Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	9101-15 Ridge Ave, Philadelphia, PA 19128, USA
Phone:	+1 215-482-9680
Site:	storelocator.pepboys.com
Rating:	3.1
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 9AM–6PM

Location

Photos 81

Reviews 5

Brian Portny

HORRIBLE PLACE, AVOID AT ALL COSTS!!!!!!!! I went for a simple oil change, replacement of a headlight and an inspection. They called me up rather quickly and stated that if i wanted to be passed, they would need to change my wiper blades(i knew this and was fine with it), my front brakes(went to midas, they explained they were low, but based of PA standards, they were passable, but needed to be changed at some point. The rude guy who called me said NOTHING about being passable, simply that they refused to pass me without changing them), and heres the kicker....they said they called about 5 dealers for HID bulbs, and that NO one carried the one I had. And they also didnt like the rigging, so they were going to completely gut my headlights, replace them with downgraded versions, and as far as an estimate, itll be at least 200 bucks per, but could be much much more depending if they like the set up. I stated I didnt agree with that, and he went off. Explained how I need to shut my mouth, open my ears and listen because hes the expert. I told him not to touch my car. I went to midas on ogontz ave instead. They fixed everything for 330 dollars. and that included brakes, head light, ALIGNMENT, inspection. Also, the replacement HID bulb that Pep boys said was impossible to find and would cost hundreds, it was 25 dollars and every light dealer had it. Pep boys neglected to inform me that they dont deal in aftermarket lights, so instead of admitting that and potentially losing the 30 dollars to replace it, they lied to me and stated I NEEDED my headlights entirely replaced immediately. And they refused to pass my inspection unless i did it. When I went to pick up my car, they had multiple people there, apologizing for the rude horrible employee Josh. They stated he gets many complaints, hes incompetant, but yet for some reason, they refuse to fire him. Also, the service manager who called me after the initial rude call was just as rude. Although he was FAR more immature. When i said the solution they offered for the light didnt make sense, he goes, well theres an easy solution, but im not telling you then hung up on me. AVOID AT ALL COSTS!!!!!!!!! Also, very funny to see that every review is AWFUL, except for one. That specific one, which is listed as great, somehow knows all the first and last names of the employees and specifically what they did for the car. AKA, it was written by an employee. Pep Boys employees dont have their last names on the name tags so there is no real reason for a customer/legit review to know them....pathetic. Yet another reason to avoid, they are scammers!!!

Andrew Affel

The Service mechanics and service department at this Pep Boys are sub par. I have taken my other cars to be serviced at other pep boys and never had any problems. I took my car in about a month and a half ago and spoke to the service manager when I dropped my car off. I said verbatim, "I want you to replace the starter, the starter wires and the battery terminals on this car" Its a dodge durango, the starter is not even hard to reach. I get a call the next day from a different service manager who informs me my car is fine, they replaced the battery terminals, and they started it right up so its ok. I start to explain again what I want he quickly gets off the phone and says the service mechanic will call me back. The Service mechanic calls me back and says the problem was loose connections on the battery and he replaced those blah blah blah, hes saving me some money and its all done. The battery terminals on top of the car can be reached with the hood open, the parts cost 5 dollars, I was charged 120 dollars. I am right now as we speak doing the work on the starter myself, because the starter is worn out and needs to be replaced. I am very frustrated with Pep Boys because of their inability to listen to what I had to say and do the work I asked for. I dont want to replace the starter and had taken it in for service because I have a hand injury that is being aggravated by doing all this fine motor work. This Pep Boys Service station is sub par, take your car someone else. If you still take it here expect a week of delays and arguments to get what you need.

John Metzler

Ive been going here for 6 years out of convenience, which is why theyre even earning a star. Weekend hours allow me to get my car serviced without interrupting my work week. Any time I make an appointment online or over the phone, it is not honored at the shop for a variety of reasons. Its like nobody logs the appointments and the online system is make believe. On multiple occasions I have needed to bring my car back because a mechanic left a tool under my hood or they forgot to complete a requested service. I mark my tires when I request a tire rotation because they dont always rotate them when requested. I have had batteries installed there incorrectly, which by their own admission, resulted in a shorter battery life. Recently I called ahead for an oil change in the morning, I was assured they would get to the car by the end of the day, only to be informed at the end of the day that they did not have time to complete the work. There was no effort to prioritize my car the next morning and I was offered an appointment several days later, which I have no faith in. This has happened on multiple occasions. Im sure there are great people and mechanics that work here and its possible that you will receive excellent service, but I continue to experience sloppy work and sub-par service year after year.

A Private User

DO NOT take your vehicle to this Pep Boys repair shop. We took our vehicle in for a simple AC charge. The Pep Boys worked on the vehicle, charged us, and told us to bring it back in a few weeks in order to complete the follow-up. However, within five hours of getting our vehicle back from Pep Boys, the AC fan/blower quit working. When we took it back to Pep Boys, they proceeded to deny that they had broken the fan/blower. They then charged us an additional $45 to diagnose that they did NOT cause the fan/blower to break. We resisted paying the extra $45 , but were forced to pay it in order to get our vehicle back. We declined further service. We took the vehicle to another repair shop and got the INITIAL repair corrected and fixed for hundreds less than what Pep Boys had quoted us. In addition, the other shop fixed the blower for free. They said it was a simple repair (clearly caused by Pep Boys when they were working on the car). The problem is that Pep Boys wanted to charge us an additional amount of up to $500 in order to fix what our new mechanic fixed for free and in about ten minutes. I usually do not waste my time with reviews, but I hope that others do not get scammed by this Pep Boys location.

Nick DePrimo

Brought my 10 year old Passat in for maintenance (belts, oil change). 3 weeks later the serpentine belt is SCREECHING. Brought it back and had them check the check engine light (on for a few days before I brought it in) - replaced the belt without explaining why it was squealing, and said that the check engine light was a camshaft issue (checked it myself using a friends code reader - it was a vacuum leak, meaning the gas cap wasnt fully tightened - FIRST LIE). They said I needed to have a $90 diagnostic just to FIGURE OUT WHAT THE ISSUE WAS (pre-repair cost). I said no, and they said I wouldnt pass emissions in July (when inspection was due). The light went off the day after I got gas (and fully tightened the cap), and I got my inspection done... at Meineke... without ANY ISSUES. Pepboys workers have enough time to work on your car, so theyll find ANYTHING wrong with it, just to 1) Give their mechanics something to do and 2) to bleed you dry of money. Lesson learned - stick to smaller shops that do what they need to do, and ONLY what they need to do.