AutoNation Buick GMC Henderson

Reviews 3

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Ryan Tipton

In the now almost seven months since I purchased my 2010 Chevy Equinox I have had nothing but buyers remorse in my dealings with this arguably deceitful dealership. Take a few minutes to read my multiple frustrations with this car and this dealership before deciding if this place is right for you. I purchased my vehicle with a $3300 Silver Mileage Vehicle Protection Plan in mid March. Four days later during a drive to Flagstaff my entire instrument panel went out on the freeway. My car was still driving but I had no speedometer, fuel gauge, stereo, or AC from Kingman to Flagstaff. It all turned back on after about 30 minutes of being off while we stopped for food. While everything turned out fine this was an inauspicious start in the first week. A month later my car started having great difficulty turning over the engine. It would take up to three minutes of attempts before it would finally start up, but when I took it in to be looked at I was told it would $152 for them just to look at it despite having spent $3300 on their Silver VPP. I took it to my mechanic (5 Star worthy Exclusive Automotive) who checked it for free while changing my oil, discovered it was dirty electrical connections, and cleaned it for free. Now thats service! Fast Forward two months later to the final straw incident. Im running errands all afternoon and on my second to last stop i got in my car and, you guessed it, it wouldnt start. Nothing turned on. A gentleman was kind enough to jump me which turned on all my electronics, but my car would not turn over. No sound from the engine, no clicking, just silence every time I turned the key. I took it to my mechanic who after a complete diagnostic check (again, free) said it was a bad PCM (Powertrain Control Module) after three tests flagged it as the source of the problem. Now this is where I thought that $3300 VPP warranty would finally pay off as this type of issue is explicitly covered. But no, when I towed my car in they tell me the problem is the connectors on my battery were not tightened. So they tightened those two screws, tell me it isnt covered by the warranty because it was battery related, and charge me $152 for tightening two screws. My car had working lights, working stereo, working power locks, working power windows, working instrument panel, but no engine and they expect me to believe the problem was the battery connectors became lose and detached as my car sat idle in the parking lot(I should note both myself and my mechanic checked the battery and its connections)? I just got back from Exclusive Automotive and their computer testing showed all the PCM issues that were flagged before are now fixed even though the dealership apparently did absolutely nothing with the PCM. After reviewing all the evidence I am convinced that this dealership fixed the PCM issues and then proceeded to lie to me about what the problem actually was so my warranty wouldnt cover it. Buy a vehicle from these guys at your own risk and if you do dont get the VPP. They will do everything in their power to make sure you dont get coverage when you need it most.

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Dereck Vanhook

I brought my 2016 Sierra in for service to shortly before 12pm today. I waited at my truck for at least 5 minutes prior to being greeted. After waiting in the service drive I was met by Mark, he checked my in and I let him know that I was there for two things, an Android update and my parking sensors acting up. I also told him that I had a meeting at work later that day around 530pm and would need some sort of update prior. Mark said no problem he would take care of me. A couple hours had gone by around 430pm I still had no update, I decided to call. I spoke with a cashier and was told that my service rider was not in the office and she would take my number for Mark to call me when he was back but shouldnt be long. Thirty minutes had gone by and still no phone call from Mark. Getting closer to my meeting at work and no idea what was going on with my truck I called again, got the operator and was transferred to Mark but disconnected. Starting to get throughly upset at this point I tried again, finally got through to Mark and was told that maybe one thing had been done but he wasnt sure he would need to go back and check with his tech. I reminded him that I had a meeting once again at 530 (in 20 minutes) and would be unavailable for approximately a hour, he assured me once again no worries he would be in contact prior. 530 comes around and no phone call, at this point I am done with it. After my meeting I notice I have 2 phone calls and a voice mail, its mark and he needs me to call him ASAP (thats nice, finally now they have had my truck for 6 hours and it needs some attention) I call Mark and was told that nothing had been done and if I could leave my truck there over night. That didnt work for me (nor was a loaner offered), he went on to explain he didnt know how this happened that his tech had just left for the day and he was just upset as I was (highly doubt that). He said I could bring my truck in tomorrow to try again to complete TWO THINGS EVEN THOUGH THEY HAD MY TRUCK FOR 6 HOURS!!!!! When I went to pick up my truck he said he was sorry and when I bring it in tomorrow the earlier the better (maybe because 6 hours isnt enough I dont know), at this point I was done all faith has been lost and just want to go home. After leaving the dealership I notice they left in my passenger seat a plastic steering wheel wrap almost looks like a hair net and a paper number tag, completely unacceptable after the mess up they had created. I work at a dealership down the street in the operations service area and I can tell you from experience this is terrible, terrible, terrible customer service and after purchasing a $50k plus truck I had better hopes. After this fiasco I dont think I will be back to the Henderson GMC, even though its 2 min away from my work. :(

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A Private User

When I arrived at the dealership I met with the salesman Larry Francis and I explained to him exactly why I was purchasing a vehicle. Which was to reestablish my credit. I also explained to him that I was looking for something dependable and inexpensive. Mr. Francis showed me what was available on the lot and was very patient with me as I made my decision. I purchased a 2004 Chevrolet Impala and was very pleased with the discounted purchase price. I was very impressed with Mr. Francis professionalism and willingness to assist me in getting exactly what I was trying to purchase. The next night while i was driving the vehicle to work, the temperature gauge appeared to rise and fall very rapidly. So After I got off work the next morning I returned to the dealership and met with Dave Thomas the Used Car Manager and explained to him that the temperature gauge appeared to rise and fall very rapidly in the vehicle. Mr Thomas apologized for the problem I was having with the vehicle and stated that he would be happy to send the vehicle over to the service department and have the problem fixed at no cost to me. I explained to Mr. Thomas that I didnt feel comfortable about the vehicle having the problems it was having and wanted to utilize the 150 miles/3 day return policy to select another vehicle. Mr. Thomas stated it was my choice to have them fix the vehicle at no cost to me or I could utilize their return policy and choose another vehicle. I stated to Mr. Thomas I would just rather choose another vehicle. Mr. Thomas made contact with the salesman Dick Wellon to assist me in selecting another vehicle. Mr. Wellon showed me what was available on the lot and was also very patient with me as I made my decision. I purchased a 2001 Pontiac Grand Prix and was again very pleased with the discounted purchase price. And again I was very impressed with Mr. Wellons professionalism and willingness to assist me in getting exactly what i was trying to purchase. Mr. Wellon apologized again about the problems I had with the first vehicle and even special ordered an extra key that I needed for the Grand Prix, at no cost to me. Even though I had problems with the first vehicle I purchased. Im very pleased with the excellent customer service I received and Im very happy with the exchange for the second vehicle. I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP TO OTHERS AND I WILL PURCHASE MY NEXT VEHICLE FROM THEM. OUTSTANDING JOB GUYS!!!!! Wesley