PetSmart

Category:	Pet Supply Store
Address:	7903 Towne Center Pkwy, Papillion, NE 68046, USA
Phone:	+1 402-537-0323
Site:	petsmart.com
Rating:	3.4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 100

Reviews 11

Deborah Downing

THIS IS A WARNING; a GROOMER at this petsmart abslolutely destroyed my dog!!! I mean physically! Razor burns all over his body! Crystal is the groomers name. They allowed me to see their Vet at Banfields, and they wont say much because they are part of Petsmart. His ears, hind end and penis were all burned. I had to take him to my own Vet yesterday, and this happened on Monday - 4 days post grooming. He is in pain, and traumatized by the experience. Wont come out of his crate!! Of course they tried to blame it on something else. The manager or the store tried to quite me by offering me "twenty dollars with my name on it"!! He was short with me on the phone, and not at all concerned with the dog. When I asked him if his groomers were certified or licenced, he would not answer. I am concerned about all the dogs that I see going in there to be tortured - and it WAS animal cruelty!! I have called the Humane Society and reported it. The groomer should have use a coolant while shaving him and payed close attention to the direction of the razor - they clearly dont all know what they are doing! It could have been dealt with at a different level. My concern is for someone elses dog going thru this awful experience - imaging being burned and not having any relief!!! Do NOT PUT YOUR PET THROUGH THIS!! i HAVE PICTURES!!

Nicole Willers

Today I visited the shadow lake location. It is my sons birthday and all he wanted was a gold fish. We picked out a 3.5 gallon tank and all of the fun stuff to go in it. After taking a look around, we asked for help on getting a fish. The young lady that was working was beyond RUDE. She insisted that I NEED a 30gallon tank for a $0.29 goldfish.. I admit that I know nothing about fish/tanks.. but that just seems a little crazy.. a 50 dollar tank for a $0.29 fish. I was also told I could not put a fish in the tank for seven days.. ( I understand that is true) BUT she didnt share with me that I could buy water that is ready to use.. THEN she absolutely REFUSED to sell me a fish. She was to concerned about the safety of the $.029 goldfish. My son was in tears and she would NOT help at all. She was so unkind. We left the store and went to petco and have a beautiful fish in a cute take and a happy birthday boy! If you have children do NOT take them in the shadow lake store.. they will crush their dreams .

A Private User

Id give these fools a 1/4 of a star if I could. Either they lack knowledge of the animals they care for or are completely dishonest. Ill go with both. Told my wife they dont sell live mice only frozen mice for food. Then when I called back to inquire about this as it sounded very suspect, first, I was told they dont recommend feeding THEIR mice to snakes b/c of the antibiotics they give them could kill the snake?!? Are you kidding me?!? When I inquired further as to how in the hell an antibiotic could kill a snake (yet is harmless to a mouse) she said, "I dont know. Thats just what our manager told us to say." Then she proceeds to tell me that it is their policy not to sell live animals for food. News flash: those frozen mice... The ones you sell... Use to be alive. Yeah, well be keeping out business @ Petco in Bellevue where they are at least knowledgable about ANIMALS.

sue walters

I wanted to warn others about the particular store at Shadowlake and hopefully not have others experience what I just experienced tonight. I ended up walking out of the store as I did not want to be treated like that any further. I will from now on avoid that store and go to other Pet Smart stores around the area. I was angry enough that I called the customer service for the Petsmart headquarters and honestly I am not one to be easily angered. I will not go into details but my seven-year-old daughter was there to pick out a fish and we were treated very rudely. I would caution people if you know exactly what you want and can get out of there quickly it will be fine but if you simply need to pick out something and need to ask for assistance be careful

A Private User

This store is by far the best pet smart in town. I have had nothing but great experiences there. I have personally talked to the manager there and he seems to really care about his customers and employees. I used to shop other locations in town but because of these folks that work there I will only go to this location. Dont listen to these other folks who complain of their prices or there grooming area. People we are in a different world now face it prices are high everywhere. Try going to petco and see what you get. I have never had a bad experience with any pets marts grooming. They are awesome!

J J

I recently acquired a two-year-old DSH cat from Petsmart that was placed there by the Nebraska Humane Society. Unbeknownst to me, he was very ill. I spent hundreds of dollars with my vet and Urgent Pet Care trying to heal him up, with hundreds of more dollars I would eventually have to spend. It was a heartbreaking decision to return an animal I had fallen in love with to the Nebraska Humane Society. Since Petsmart is an agent of the Nebraska Humane Society, they are not considered responsible and I had no recourse with them. So, adopters beware!

Zac Alexander

The worst experience I have ever had from a pet store I went here to buy a geinea pig for my daughter and already had purchased a cage for it and everything it needed but they wouldnt let me buy the geinea pig without spending at least $100 on a cage. They made my 4 year old daughter cry cause they told her she couldnt have it the employees at this location acted like they knew everything and were snobby. I will never return to this petsmart if any in my lifetime!

Corryn

Took my dog in to get nails grinded and a trim. I picked him up and the lady told me he did great and everything. I got home and noticed she didnt even trim one side of him and then when I was holding him noticed she grinded one of his toenails so far he started to bleed! Never going back! They charged too much to get such a terrible service.

Cortney Rosenbaum

We have been going to Crystal for a few years now and shes amazing! My dog loves her and she always does an amazing job, she treats him just like her own! We are moving to another state and am very sad to not be able to have her groom our dog Maverick anymore! Highly recommend her and the other groomers. Thank you thank you!!

Mary Hayes

This is a very nice store for pets. Our puppy loves to go in and run around and say hello to other dogs. The grooming facilities are nice as well. Join the pet perks so that you can receive the discounts.

A Private User

It is over-priced and not worth even half of the amount you end up spending. The dog groomers dont seem to care about dogs what so ever so how can you feel comfortable leaving your dog there?