Walgreens

Reviews 11

DE

Deb Kasperski

Nice store manager and it ends there. Pharmacy does not know what they are doing. Pharmacy manager advised you are able to get 3 month refills as long as your prescription is written for at least that many refills. Thats all fine until you try to do it and the manager is not there. But on a good note the pharmacy manager wanted to know who was giving me a hard time. When speaking to Liz (girl that had shoulder length brown hair now has short hair) she absolutely refused to fill 3 months at a time and also told me I was not eligible for a refill for 3 days so I couldnt get it anyway. She also told me she had no control over that (not refilling it for another 3 days) talk to the insurance company. That would not make any sense, I would have to come in to Walgreens before my breakfast and get my medicine for that day, I would be totally out. So leaving the store I called my insurance company, they told me Walgreens hadnt even attempted to fill the medicine and yes it was approved. Then I asked the insurance company if I can get the medicine for 3 months at a time..again the insurance company said yes and my policy said I could pick them up at a store and did not have to mail it in. Again just like the pharmacy manager told me. But the insurance company also gave me a help number for the pharmacy and they could call them and they would explain how it worked to the pharmacist. The pharmacist refused to take it. I called the Walgreens back and talked to the same wonderful employee explaining this to her. She said that my prescription was pending being filled awaiting doctors approval. Which when I left I had told her not to bother earlier. I would speak to her manager the following day. Problem no 1 She does not know what she is doing. Problem no 2 She sent it off to my doctor when I knew it did not have to be sent and told her not to. Problem no 3 When I called her back and told her everything the insurance company. I also told her what her manager said about people giving me a hard time, and I had already complained and her manager said ohh. SHE TOLD ME I WAS LYING. Really Wentzville Walgreens you need to weed out your pharmacy and get new people. Some that have been trained correctly and know how to work with people. People that are polite and know there job. Not just a manager who knows her job she cant be there 24/7...oh wait.. the guy that works at night has filled prescriptions correctly.

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Sumant Patel

THIS WAS PUBLISHED ON THE WENZTVILLE MISSOURI BUY, SELL & TRADE SITE 6/15/16. Hopefully, this will get some notice. FYI-Walgreens Pharmacy I pick up a monthly prescription from the same Walgreens every month. I picked up that monthly prescription on Sunday, 6/12. The tech confirmed my name, address, DOB and prescription name and dose. I received the medicine in a bag with my name and address on it, like every other month. I took the medicine on Sunday and Monday. I was feeling a bit dizzy and shaky a little after taking my medication on Monday. I went back and looked at my medicine and realized the shape and color of the pill were different. I wasnt too alarmed because this has happened before when they switch to generic. I then looked at the label and noticed that the name, address and prescription name were all wrong. I was given someone elses medication in a bag with my name on it. I panicked and called the store and my Dr. It was explained that my side effects were from not having my daily prescription and most likely enhanced as a side effect of the drug that I was mistakenly given. I also called Walgreens corporate number and filed a complaint. As of today, 6/15, I have followed up with a phone call every day to them but I have yet to receive a return call. No one has bothered to call and ask how I am doing, apologize, explain how this will be prevented in the future or to investigate how this even happened. Im completely disgusted by Walgreens lack of interest in something as serious as giving a patient someone elses medication. This could have been a serious and even fatal mistake.

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MA

Mark Williams

Pharmacy sucks, the other Wentzville location is better. They NEVER call you when its ready for pickup. And they are VERY slow, even checking people out. The lines are usually around the building for drive thru pickups. And this is partly due to them taking forever to do anything. Inside the store things are "OK" but the main registers chip reader has been broken for over a month (maybe 2 months). At first you could only pay with cash if your chip failed to read. Now you have to follow some trick to get it to work. Something like , insert chip, pull out, cancel, put it back etc. It makes checking out take forever. I mean seriously! Fixed the damn thing already. What mickey mouse manager do they have? Go to the other location, everything is better there!

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Christopher Fulton

I live in near this . I go hear once a month to pick up my prescription. I have had no issues with this store. I also go here to buy mountain dew and snacks . I have had a walgreens rewards point card for 3 years now earning points and plan on useing all the points stored up on it in a few more years. Always nice and i feel like a regulare feels like at a nice well kept & managed resturant when i visit . By the way it is 9:41am right now and at 10:00am im going up there to pick up my prescription and buy snacks. I looked up the stores pharmacy hours and saw the comment box and was like yup its review time . For a walgreens i give this store , "drum roll please" a 5/5 . Yha i do and i walk up here for stuff ALL the time .

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acs

Worst customer service Ive ever had repeatedly at any Walgreens pharmacy, ever. Walgreens will even call you to tell you that your prescription is ready and when you come to pick it up, it wont be ready. It can also take up to 45 minutes just to pick up a prescription in the drive thru line! They will ignore you standing at the counter waiting inside as well. Use the other Walgreens on Wentzville Parkway, not this one!

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MI

Mike Roth

Health clinic is horrible. I called to make an appointment and was told to walk in. Got up there and was told 2 hour wait. My daughter had trouble once when she was 5 minutes late for an appointment. I will never use it again and will recommend to all my friends to do the same

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Travis Meyer

The worst Walgreens there is. I have had problems with their pharmacy every time I use them. Im so glad they built a CVS right down the road!

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Carmen Pollet

Their pharmacy is ridiculous, took over four hours for them to fill prescriptions! Definitely will choose a different pharmacy from now on.

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Thomas Hill

their employees are not nice outside of work in uniform (to potential customers) so not sure if ill be shopping at this location

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BA

Balance 7878

For some reason this is the only Walgreens Ive ever been to that takes 20+ minutes in the drive thru line every single time.

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Terra Lyn

Sand was wonderful! Very sweet, makes you feel like her best friend. Brought a smile to my face :)

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