Enterprise Car Sales

Category:	Used Car Dealer
Address:	3717 Veterans Memorial Pkwy, St Charles, MO 63303, USA
Phone:	+1 636-949-2588
Site:	enterprisecarsales.com
Rating:	4.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM Closed

Location

Photos 15

Reviews 4

Laura Dahm

Edited review Original Salesperson is Juve. Assistant manager is Matthew R Frankum. We asked to purchase the enterprise rental car we had (Jeep Renegade - loved it) and were told that one could not be sold but our sales person would find us something "similar". We ended up with Kia Sportage. The kia was close to what we wanted minus the backup camera. After doing the paperwork we were told we would be contacted in a few days to get the car in for the backup camera installation, to have the key fixed (one key would not go into ignition) and be given touch up paint for some scratches. Forward a week (10-24) and we still had not had any communication from Juve. I emailed that we had not heard anything and we were actually considering using the buy back option. I was contacted by Matt (10-25) and I was told all work would be done asap. Forward another week. Tuesday (11-1) I was finally contacted by Juve and we settled on bringing the car in Thursday (11-3). We were asked if we would need a rental while the work was done and we said yes. We were assured the rental would be setup and ready. Wednesday (11-2) I called and talked to Matt and confirmed we were dropping the car Thursday morning. I was again asked if we would need a rental and again confirmed we would. Matt assured me it would be taken care of. We dropped the car Thursday morning. The salesguy told us the camera usually took a day to install so that would probably be done sometime Friday. He was not sure about the key being recut. He then walked us over to the rental desk, where amazingly enough (haha) the rental had not been setup. No contact until Tuesday (11-8) when we received a voicemail from Juve saying that since we had not dropped the car off the work would have to be rescheduled. I immediately called and spoke to Matt and told him we had dropped the car the previous Thursday shortly after they opened. He asked if we had a rental, I said yes. He stated he would go find the car and call us back. When he called back he said we would be squeezed in the next day (Wednesday 11-9) for the camera installation, if he could find the keys. He was told we were considering telling them to keep the car and doing whatever it took to cancel the sale. Matt assured me that he would find out what went wrong and everything would be fixed. Thursday (11-10 )(early morning) I email Matt about other issues. I did not hear anything back from Matt. After not hearing anything from anyone at enterprise all day Wednesday or Thursday about the camera installation I contacted the installation company directly. I was told the installation was completed and the car had been returned to enterprise sometime Thursday. Tonight, (Friday 11-11). They have had the car for over a week now, we get an email from Matt stating he was out of the office Thursday. He said that the camera installation is done but the key guy can not recut the key until Tuesday. What The Hell! First of all I should not have been given this information via email. I should have had someone calling me every step of the way after they screwed up so badly. Major screw ups. How did our car sit on the lot for 5 days with no one noticing it, what did the salesperson who helped us when we dropped it off do with our keys and why was no one told the car had been dropped off. Why did it take 5 days for someone to call us if they thought we had missed our appointment. Why did it take an additional 3 days to be told we have to wait yet another 4 days to get the key fixed. Screw this. Buy the car back, we are done. (Friday nights feelings) Saturday I go to title the car. Temporary tags expire on Sunday. We can not title the car because we dont have the title, title application, emissions test (has to have since over 6k miles on odometer), or the check for the sales tax since we rolled that into the financing. Now Im really ready to tell you to take the car and shove it.

Kevin Berry

This most recent experience in St Charles more than made for the horrific experience we had in Clayton a year and half back. Salesman lined up the vehicle we wanted to test drive and was knowledgeable about the car and the process. We werent rushed but he kept the process moving. Everyone was very friendly and professional. On the downside, the inspection department missed the fact that the navigation system wasnt working and there was an obvious flaw in the dash. So far this has required me to trek across two counties and sit in an auto dealership for four hours to find out that I will have to make the trip again in order to secure the repairs. (these folks were very friendly and professional as well) Since I travel for work this is an inconvenience. A heads up inspection department should have caught this before it went on the lot. I also dont like the Enterprise practice of trying to strong arm you into an extended warranty on a vehicle that still has a valid manufacturers warranty on the date you buy the vehicle. I had no way to check out the warranty offered by Enterprise and with all the negative press on extended warranties, I felt my only real option was to pass. And one more thing, I have had at least five requests for reviews, 2 by phone; 3 three by email. Enough already.

Virinder Grewall

When I bought my last car 14 years ago from Hertz, I thought it was a good experience because I did not have to deal with pushy salespeople, the price was below Bluebook and it was only two years old with 25,000 miles so all the kinks had been worked out and the maintenance was regular. However, now when I wanted a new car, I knew it would be from a car rental place. Since my bank works closely with Enterprise Car Sales, they asked what I wanted in a car and the price range I was looking for they forwarded the info to Enterprise and told me that I should hear from them within 24 hours. Well, I heard within half an hour and what a WONDERFUL experience it was!!!!! The sales lady was professional, courteous, knowledgeable and she listened to what I was looking for. I ended up buying the very first car she brought because that was EXACTLY what I wanted, although I did check out more to make sure there I wasnt just settling. The whole team was great! I would highly recommend it to anyone who loves a deal, comfortable buying experience and good value while having many makes and models to choose from!!! While the Hertz experience was good, Enterprise was grrrrreat!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Vanessa Jones

I felt rushed by my sales rep David. In addition he tried to give me a car that was damaged. The hood was ajared and there were several scuff marks around the car. When we told him that we didnt feel comfortable driving this car he appeared agitated and zoomed off to find us another vehicle. We offered us a minivan that he said had a full tank of gas. When I got inside the van it actually had a 1/4 tank of gas. I went back inside to show him a picture of the gas gauge and asked that he notate my account. When I returned the vehicle with the same gas level, a different sales guy wanted to charge me for not filling up the tank. He said there werent any notes on my account regarding the gas level from when I picked up the vehicle. All in all, I got it straightened out but if David had taken a little more time and effort on the front end this wouldnt have been an issue. Improve customer service!