AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	105 High Ridge Blvd, High Ridge, MO 63049, USA
Phone:	+1 636-677-2355
Site:	att.com
Rating:	3.6
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 11AM–6PM

Location

Photos 22

Reviews 19

Maureen Z

We bought a screen protector from them. The sales girl claimed they would replace it for life. They did not have the size so they cut another one to fit my phone. I told her that it would drive me insane since it was not even. She explained I could go to any store and if they had the size they would replace it for free. I went to two different AT&T stores. They said I had to get it from the original store. I gave up and bought a life proof case. I went back to an Otter Box case and wanted to get my screen protector that I paid for back on. I went back to the original store. They told me they couldnt do a thing after waiting for 30 minutes to be acknowledged. I didnt have the original. I said you can look up that I bought it. He asked who sold it to me. I explained what she looked like. They looked it up and said, yes you did buy it but without the original one we cant replace it. I explained I was never told this information. The employee Andy said, "well I do believe you especially seeing who sold it to you, she is no longer employed here, but sorry. We cant do anything." We asked for the owners information. They refused to give us the information after saying the manager filling in couldnt do a thing. Terrible customer service. We were repeatedly told that without the original they would lose inventory. This was told to me AFTER, they removed the cheap screen protector I had purchased to hold me over until I could get back to the AT&T store and then it couldnt be put back on!!! So now I have no protector whatsoever on my phone! After all of that, the salesman said, "you really need a protector on your phone. Do you want to buy one?" Ummmm NO. We already did and now you arent honoring it.

Dale Skornia

These people never return phone calls. They have messed up internet order this summer concerning: "We can waive the install fee." Took months to get worked out. I got the issue resolved by going to the Fenton ATT store. The Fenton store was packed and I had the issued fixed in 30 minutes. They never have time to deal with you and they are hardly any customers in the store. Further, they messed up the buy one get one free. ATT corporate wont honor it because they messed up the order. They will not return calls. This is worst store. The Fenton ATT store told me they have to fix the High Ridge store problems constantly. The Fenton ATT store said that the High Ridge ATT store needs to be shut down. Horrible customer service. DO NOT GO TO THE STORE. They mess everything up as described and will not make an effort to fix it.

Sully Sullivan

BULLSHIT. Started out paying $100 a month, a year later went to $135. Sure enough a year later its up to $165 for there basic u-200 package. Got a rebate in the mail for u-200 for $89.99 called, after 3 people a guy said, oh no one gets thats once they see what it entails because its the family package. I asked why are you offering that for 2 years through u-verse if your telling me everything is switching to direct TV in the next year. Crooked company. Im switching

William Kean

Had the best experience here. They all were very informative and made sure every question I had was answered. Even called me back to make sure I enjoyed my phone and was doing okay. Highly recommend.

Kelly Pulliam

TERRIBLE store not helpful & rude will never go to this location again. This store made me want to change phone companies but went to the Fenton location and they were very helpful and nice.

Janet Kremer

My number was given to another customer at the Arnold store. Cody at the high ridge store fixed all the issues and was very patient and informative. Give him a raise.

Tina M

They were very nice and helpful w/o an attitude unlike some other att stores. Even if after i came back with another issue. Just very helpful and easy going. Thank you.

tim jeademann

The people who work here are so very friendly and helpful!!! Definitely go out of there way to help u with everything they can!!!

Tom Derkos

Rude employees that provided no answers to any of my questions. Will be changing providers due to constant poor customer service

Britney LaChance

Smaller store but very efficient. I didnt have to wait long to be seen. My assistant, Tommy, was very nice and helpful

Journie Elaine

Were very helpful. Every person there was so sweet. And love my new phones and digital life security! Thanks

Asmaini Howard

Tommy and Matt even Dave the manager were very helpful and friendly. Thank you so much.

Sam Scott

This place is fantastic, knowledgeable and helpful staff, highly recommended.