Category: | Bicycle Store |
Address: | 355 Ozark Trail Dr, Ellisville, MO 63011, USA |
Phone: | +1 636-220-6753 |
Site: | trailheadbicycles.com |
Rating: | 5 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM Closed |
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Joan Cosas
We went in looking for first bikes for our kids. Emilie, one of the owners, took the time to explain everything to us: the advantages of a balance bike vs. training wheels, options for turning regular bikes into balance bikes (removing pedals), getting the correct fit for a bike, making sure that the child will be able to ride it for a while before growing out of it, etc. She was very knowledgeable and patient with all of our questions, and had the kids try several different bikes to make sure they got the right size and style. She also fitted the kids for helmets. Once wed made all our selections, she had to order one of the bikes, but it arrived within a few days. The other one needed a few modifications, as well. When we went back 4 days later, the bikes were ready to go, and she had the kids try them out again before taking them home. It was a wonderful experience, and we left feeling confident that we had made the right decisions. This store also has a great trade-in program on kids bikes, offering credit toward new ones when the kids grow out of them. We will definitely be repeat customers when the time comes! PS: Emilie was 100% correct in recommending balance bikes. The kids learned very fast!
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Gary Rundblad
I bought a new bike from Trailhead a couple of months ago and have been enjoying it since. Mike had mentioned it earlier, but recently convinced me to get a pro fit. Along with asking what my expectations were (more aero, max power and comfort) and if I had any riding complaints (pain, numbness, etc.), he checked everything from leg and foot biomechanics (shoe fit and cleat and pedal placement) to my flexibility (saddle/stem height/fore/aft position). I was amazed at the difference it made. Its like I got a new, new bike! And that hasnt been the end of the revelation. I have had lower back pain for years. It could be aggravated by a day of yardwork, but a base pain greeted me every morning until I warmed up. Knock-on-wood, since I had the pro fit, I have not had back pain. It seems, and I hope, that we inadvertently found the cause of the pain. Get a fit and get fit!
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Adrian Stillman
Mike and Emily make you feel welcome and glad you visited Trailhead Bicycles. I am a commuter and with my bike in rough shape and out of luck, I decided to go ask for help at Trailhead. Mike was gracious and extremely accommodative with his time, repairing my bike so I could get back on the road right away. Not only this, he even took the time to show me what he was doing so I could learn. It was a pleasure to hang around the shop during the service repairs testing the different new bicycles. The raddest part was seeing a grandmother with her little (approx. 4 yr old) grandson purchasing his first bike. The passion was in the air!
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nick
I have been bike shopping around all the shops in st louis for the last few weeks and the guys at Trailhead won my business. They definitely carry great brands, including the rare Rocky Mountain bikes, but the customer service is exceptional. I felt like they really cared about finding ME a bike and spent a bunch of time talking me through the specs and styles. This is a husband and wife owned bike shop that feels personal, honest, and local. Sure, Id rather the location be closer to me, in the city, but it is at least on the way to the trails. I bought the t-shirt...Im a supporter!
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Josh Flori
Mike and emily are the owners. Emily is one of the most cheerful people I have ever met. Mike is one of the most knowledge people I have ever met. Together they run a really great place. They are always willing to spend as much time as needed to help you out with whatever it is you are needing. The place looks great, very clean, great location and good selection. They allow you to rent bikes to test them (not all bikes, just some). Really really great place. Well worth your business.
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Drew McGrail
If youre looking for a road bike or mountain bike in St Louis, look no further! Mike and Emilie are so patient and knowledgeable and make everyone feel important whether youre a pro or beginner. The shop hosts regular group rides that are fun and very inclusive- no riders left behind! I really cant say enough good things about this business and the staff. Gary, Harrison and Henry are so helpful and friendly too. Best bike shop service in St Louis hands down!
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Jordan Kuiper
I was looking for a new road bike and had gone to or talked to at least ten STL area shops, and the folks at Trailhead were by far the most personable and displayed the most passion and interest for someone looking to join the STL road bike community! Their love of cycling is apparent from the moment they walk in the door, and what sold me was how informative they were without any of the sometime "snobbish" feel other stores can dish out! Keep it up yall!!
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Doug Sumerford
Ive bought a bike here & have had bikes serviced here. The customer service is world-class and the owners are passionate about cycling- road or trail. They are also very knowledgable.This is by far the best cycling store Ive been to in all the places that I have lived. Its really nice not to see the snobbery/attitude Ive seen at other west county bike stores,
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Jennifer Becker
This shop is everything I ever wanted in a bike shop. The owners are knowledgeable, personable, and accommodating. I got my dream bike and I could not be happier. I look forward to maintaining a long-term relationship with this shop. I know they lead weekly group rides and I cant wait to grow with this community.
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Joseph Holst
Best bike shop in St. Louis. Always friendly, very knowledgable. These guys go above and beyond the call of duty. Dropped off my busted CX bike and picked up a beauty. Highly recommend these guys whether youre looking to purchase a new bike or have your beater restored. You wont be disappointed.
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Eric Bowman
Great shop. I recently purchased a mountain bike from them and both owners spent a lot of time with me explaining every feature, including pros and cons of 2-3 different models I was considering. They had a great price on a new bike, and Im so happy Ive found a new bike shop in my area.
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Stephen Fuller
Excellent customer service. Mike recognized a problem with my bike that I thought had been fixed by someone else earlier that week. Looking a little deeper, Mike found the real issue and went the extra mile, quickly completing the repair while I waited. Two thumbs up!
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Jeffrey Reich
What a great new shop. They really have a nice shop, and nice people. They host great rides on Mondays and Thursdays. Weve already bought a couple bikes from them, some parts and service. We look forward to doing more business with them.
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Miguel Martinez
This place is for true lovers of cycling and the service is just 10 out of 10. As an international person I felt true passion from the owners to make you feel at home. They are managing all my bikes like they own them.
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Dan Hinze
Bought a great bike at a great price with excellent and friendly service! They answered my noobie questions with informative answers and worked with my budget. Best shop around! Thanks Mike and Emilie!