Office Depot

Category:	Office Supply Store
Address:	12581 Olive Blvd, Creve Coeur, MO 63141, USA
Phone:	+1 314-576-9656
Site:	officedepot.com
Rating:	3.5
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 17

Reviews 11

Jeff Traigle

Id give zero stars for this store if I could. This store has some of the worst customer service skills Ive ever experienced. I purchased a paper shredder online. I had a reward certificate, a VISA gift card, and I was going to pay the small balance with a credit card. The site wont let you have multiple payment methods so I figured Id just let them call me to get the credit card information for the remainder. The woman I talked to apparently didnt understand English well enough to do anything except get my credit card information because despite me explaining several times about the gift card, she charged the entire amount of the order to my credit card, even eliminating my reward certificate amount. So I go down to this physical store in Creve Coeur. After explaining what happened, the guy I talked to said there wasnt anything he could do in store about it but called their customer support number for me. I was on the phone no less than 20 minutes with some manager who said he would fix it (very slowly), but before he got anything actually done, we get disconnected. The store manager then comes over and asks if he can call them back for me. At this point Im livid and leave. I call the customer service number when I get home and get some gal who says I need to call some other number because of the reward certificate. I call that number and its a tech support line for the web site and they arent open on the weekends. I call the customer service number again and demand to immediately talk to a supervisor. This supervisor is less helpful than the first one and says she can open a case and someone will call me Monday! Really?! I wasted more than an hour of my time at this point and she wants me to wait for a call back on Monday when Ill be at work and unable to spend who knows how long on the phone with someone who may or may not get my issue resolved. I saw on their site that you can return some items to a local store. I asked if I could do that with the shredder and I was told yes. Not wanting to visit the unhelpful Creve Coeur store again, I drive down to the OfficeMax location in the Chesterfield Valley. I walk in, explain the situation to the cashier, she calls over a manager. In less than 5 minutes she had the return processed, repurchase with the reward certificate and VISA gift card applied, and me walking out the door finally satisfied my issue was resolved. Chesterfield Valley location could handle the situation, but the Creve Coeur location couldnt do anything?! Really?!

Vic Lovan

"Im swapping this printer out for a different one that the box isnt bashed in" while deciding on the model I wanted, and the reply was "thats just the way they come off the truck, theyre fine", was not the answer I was looking for. Mostly they were very nice but maybe a little lacking in knowledge that the printer I was getting was a newer higher end model and that was why they didnt stock any ink in store. The store in Fairview Heights is a bit better and more knowledgeable.

Roland Martinez

The supplies are well stocked and the prices are good. The service here is pretty average. A guy did come up and ask if I needed help. I gave him a list and he pointed around the store at some areas I might find the things on my list. I did find most of them so he knew his stuff but he was a bit unsure and didnt bother to help me find anything. The cashier was slow as hell but thats to be expected because my cart was loaded with after school clearance stuff and I had a coupon.

Lia Roth

Service is average to poor. Last time I felt I was being surveyed. I was checking to buy an office chair. The employee was more concerned about keeping an eye on me than in helping me out. Will get the chair elsewhere.

Robert Greenfield

Very friendly and professional staff. Courteous and efficient as well. Great pricing and worked hard to make my purchase experience a good one.

Jeff Beasley

They have good back to school supplies and prices

Marie Allen

The managers were very helpful and pleasant.

Matt Follett

Everything is overpriced & hard to find.

Ricky T

Not best selection OK prices

Weasle Forsythe

great store helpful people