Jared The Galleria of Jewelry

Reviews 3

MU

Murphy McManus

I will never do business with this store again, and I suggest you look elsewhere as well. I bought my wifes wedding ring from the Jared store in Hazelwood in September of 2007. When I bought the ring, I made sure it was fully covered on the insurance plan, and have never allowed a 6 month inspection to lapse. In addition, I have bought several pieces of jewelry for my wife and other family members at Jared, since 2007. In December of 2015, about a week before Christmas, I took my wifes ring in to be cleaned for the holidays. I also inquired with an associate about adding another band to the ring for the holiday, and thankfully did not do so. The associate was rude and completely condescending, but thankfully saved me additional headaches in the future of dealing with this staff. During the same time frame, the assistant store manager, Chris, said he found a chip in the center stone. The ring was shown to the in-house jeweler, who said she disagreed, and the ring was not damaged. After several conversations leading me to observe the incompetence of everyone in this store, it was determined the ring was in fact damaged. Once that was established, the store questioned the ring having the last inspection, thus nullifying the coverage. I was advised it was not listed in their system. I physically brought the paperwork showing the records to the store, which was of course studied intently to make sure they were responsible for the repair. Once that hurdle was surpassed, my wife was told it would take 5-7 days for repair, leaving her without her ring for the holidays. We agreed, and gave them the ring. Approximately 2 weeks later, my wife called and asked about her ring. She was told it would be 4-6 weeks, by the same manager (Chris) that told her 5-7 days. After 4 weeks, my wife called again to check the status of the ring. This time she spoke to an associate, who passed the buck to the store manager, Cindy, who advised it would be 10-12 weeks before we got the ring back. In addition, Cindy told my wife she was not sure where the ring was located, nor did she have a way to track that. If I buy a $5 coffee mug from Amazon, I can track every movement until delivery. You have a customers wedding set, and you dont know where it is? I again spoke to Chris, who said he would check on it, but left me a message advising he couldnt give me a complete answer. Chris said the ring MAY be at the lab awaiting a new diamond, which he said MAY have to come from the "mine." The delay, of course, would be "cleaning the diamond up and getting it certified to the same specifications as my wifes." So, Leonardo DeCaprio is heading to Sierra Leone to find the blood diamond. I called the store back after I got this message and got a new person that identified themselves as a manager, Mary. I told Mary I wanted to speak to Chris, who I was told was off for a "few days." I again explained the extreme incompetence for the entire staff, and told Mary I wanted to speak to the store manager on the same date. I told Mary I wanted to know where my wifes ring was, and when it would be returned. It has been over 48 hours since that conversation, and I have still not heard from anyone. This is the worst staff I have ever dealt with, and as soon as my wifes ring is located and returned, I will never step foot in this store again.

KA

Katelyn Fitzler

I went to Jared to have a custom wedding band made to fit my engagement ring. I was told this process would take 6-8 weeks from start to finish, much to my disappointment the process took nearly 6 months! I started the custom design mid-August 2015 and finally picked up my finished product on February 15, 2016! During these six months, I received some of the most awful customer service I could ever imagine. The design process was horrible, there was a lot of back and forth and the employee helping me did not seem to listen to my ideas then threatened to charge me more money because I requested too many revisions! I was appalled and wanted to demand my money back and leave but we were so far into this process that I thought I should stick with it. After she "parted ways" with Jared half way through this process, I was passed along to another employee who seemed to understand what I wanted, I thought we were on the right track. This new employee went forward with creating a wax mold of my ring without my approval! The creation of this mold wasted another 3 weeks in this ongoing, dreadful process. I FINALLY got the manager involved and we got the ring completed. They soldered it together off center and because I am just over the entire process, I did not complain. Maybe I can have it fixed someday at a real jeweler who knows what theyre doing and understands the value of customer service. During all of my months working with Jared, I made at least 3 phone calls to the store and was told they were too busy to help me and they would return my call. They never returned my calls. The entire process left a sour taste in my mouth and I will never purchase another product from this company. It seems that the sales reps think good customer service is offering you several bottles of water and hot chocolate every time youre in the store when, in fact, people just want you to return their phone calls and stick to the agreed upon schedule. Overall experience was AWFUL. Lost customer for life.

A

A Private User

My engagement ring was purchased at a Jareds, so my fiance and I thought it would make sense to visit Jared to find a wedding band as well. While that is still our plan, we will never return to this location. First, the whole time we were there we were being "helped" by two sales women, both of whom were confident that they knew our tastes, preferences, and lifestyles better then we do. They repeatedly insisted that I try on these gaudy, large bands that do not in any way match my delicate engagement ring. When I finally made it clear to them that I did NOT want anything big, they somehow turned that into mocking my fiance, and giving him a "lesson" on buying gifts for women. (No, Im not joking.) While all of this was going on, they insisted on cleaning my engagement ring, and then on repairing two "loose stones" in the setting. This made it impossible to see how any bands looked with the ring. They also promised to call when the ring was repaired - they didnt. After an extra two hours of waiting, we finally went back, and the ring was sitting there waiting for us. (To their credit, they polished it also, and it looked gorgeous. To their discredit, the main stone is now loose, which is a heck of a lot more harm than good.) Finally, they insisted on special ordering a ring for me to see if it would match. When I went back to try it on (this was after they again did not call to tell me it was in), it was a terrible match for my engagement ring, and the sales woman did a complete 180 on personality as soon as I said I wouldnt be purchasing it. The behavior was so childish and ridiculous that I somehow ended up apologizing to HER about the entire thing while another person completed all of the paperwork. We will never return to this location for anything as long as we can possibly help it.