AT&T

AT&T, 17253 Chesterfield Airport Rd, Chesterfield, MO 63005, USA,

Category:	Cell Phone Store
Address:	17253 Chesterfield Airport Rd, Chesterfield, MO 63005, USA
Phone:	+1 636-536-1652
Site:	att.com
Rating:	3.4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–7PM 11AM–5PM

Location

Photos 14

Reviews 19

A Private User

This post is not for the Chesterfield store, but AT&T customer service.... I called last month because they changed my billing date on me and I wanted it changed back. No problem they said. However, I get TWO bills this month (one past due) – apparently when they changed my billing date, they uncombined my wireless, uverse and internet bills, resulting in double charges on uverse and internet. It took me TWO HOURS AND ELEVEN MINUTES – transferred to THREE separate people – all telling me THREE separate things. AT&T owes me money for the double charges, late fees and my discount through my company (this discount was NEVER applied correctly and they refuse to pay me back for a discount THEY applied). They also need to combine my bills – but no one seems to know how to do this. I am shopping new companies starting tomorrow – I can’t stay with a company that I don’t TRUST to get my bill correct OR that has every customer service person I speak to relay a completely different message!! Kiss my $450 a month goodbye AT&T….

A Private User

I only gave this store 5 stars cuz I couldnt give them a 10!! I know I am not the only one in the world who just DREADS having to deal with customer service. But Kyle (Mgr.) and Doug (Assoc.) went above and beyond for me today. Kyle is always upbeat, pleasant, and willing to go the extra mile for his customers. HE IS THE FACE OF EXCELLENT CUSTOMER SERVICE! ATT is fortunate to have him representing them. And Doug was just the same, welcoming, knowledgeable, and willing to DO what ever it would take to make sure I walked out of their store feeling proud to have chosen ATT as my service provider. Two thumbs up guys...and ATT...give them the day off with pay, theyve earned it! Sincerely, Wanda

A Private User

Great people and great service! What else do you need? From the Salesman Cem to the Asst Manager Jonathan they handled a mix up from AT&Ts system very well and efficiently and got me handled! I have been back since, even though there are several AT&T stores closer, and will continue to frequent their store strictly because of their customer service!! Lets face it, all the stores have the same stuff, what separates them is how they treat their customers!

Ryan Gettinger

This store is much cleaner than the one that used to be across the street. Two separate experiences here, one great, getting a screen protector put on my phone they did for me quick and at no charge, one less great, where I had an issue with my new Samsung and they were able to do nothing more than tell me to talk to Samsung. A nice store, the customer service issue is more of an At&t wide thing, not this store

A Private User

Took 3 minutes or so to get thru to store. I then was told the rollover on data plan is not cumulative but that the rollover for each month stands on its own for only the new period. I was never advised of that when I bought the plan, and if I had been I would have gone to another carrier. I am now shopping for a new carrier.

Marie Ghobrial

att sucks this company is horrible the customer service is even worse and nobody was able to remove a minor invalid fee from my account after the error was made on behalf of att. will not recommend this company to anybody for any services. i am so disappointed.

A Private User

I visited this store today with someone else and I have to say they displayed amazing customer service. No long waits. They even open the door on arrival and departure. I almost want switch service just because of the outstanding customer service.

A Private User

This store has amazing service. I wanted to give extra thanks to Darren, the manager, and Darol, who was very kind while helping my dad with his phone. Darren was very helpful with my phone issue as well. Keep up the good work!

Michelle

Amazing service! Kyle went above and beyond to help me with fixing errors in my account and getting a new phone. They are quick, efficient, and friendly. I will definitely return to this location.

Jeff Kyker

I had a very negative experience here with an incredibly aggressive sales person. I would recommend Best Buy across the street or a different location.

Tapan Khatri

Great service, never been disappointed, never had to wait too long or got a wrong advice.

Ryan Freeland

Excellent friendly service that was faster than any other ATT store I have been to.

Horace Jones

This place and its employees are amazing I always feel welcome.

Andrew Warner

Bored, disinterested sales staff dont provude a lot of help.

Gaber Coconiño

Theyve always been very helpful.

Matthew Voelker

Staff was helpful and fast.