Sprint Store
| Category: | Cell Phone Store |
| Address: | 17239 Chesterfield Airport Rd, Chesterfield, MO 63005, USA |
| Phone: | +1 636-536-6596 |
| Site: | storelocator.sprint.com |
| Rating: | 4.5 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM |
Location
Photos 1
Reviews 9
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Frank C
This store is misinforming customers about the true monthly costs of their plans. I was told that for my family my cost would be 103 per month. I got my first bill at it was 368 dollars. I called customer care and they told me the store had made a mistake and that the "deal" I was offered in store was not valid with the plan they told me. I have the paper where the salesperson wrote the cost for the plan and phones but to no avail. They said I would have to come back at a later time to talk to another person. I could see I was getting the run-around. They also screwed up my name on the contract which I could not change without submitting my drivers license over the web, one of the phones they sold me kept freezing up, and I spent 3 hours in the store trying to get set up. They couldnt get my number transferred and I had to wait until the next day to get my number associated with the new phone. Since I was in the 14 day return period, I cancelled service. They charged restocking fees, activation fees (which werent supposed to even be there according to the sales person I talked to when I signed up). DO NOT USE THIS STORE. Bait and switch and they are absolutely clueless. I went to T-Mobile and was done in 45 minutes for all 3 phones. Place is complete joke. STAY AWAY!
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Charles Kleypas
Calls to my iPhone have been going directly to voice mail and the notifications have not been alerting me until as many as 14 hours later. I have missed at least two important appointments because of this inconvenience. I try calling others from the phone and the calls, if they even make it through are dropped during conversation. I went to the Sprint Store where I bought the phone and explained the situation and I got a song and dance about Tower Maintenance. I wonder how many times they have used that excuse... Employee did not even offer to look at the phone or perform any diagnostic, just the tower maintenance excuse. He said the maintenance would be complete by the weekend. Here it is Monday morning and I am still having the same issues. For a long time Sprint Customer, I would have expected a little more consideration. I wonder if I can have my $200+ monthly bill discounted for the lack of service over the past several days.
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A Private User
Got a great Nextel phone from this store that probably outlived this stores support. The store does not keep cases or batteries around for this phone that is probably two years old, you have to get the stuff online negating the purpose of having a store. This shortcoming might be similar to most cell phone shops, there is more business in selling new phones and new contracts compared to storing parts for/messing around with "outdated" models that are a couple years old. But this store goes out of its way by not answering its voice-mail-jail based telephone and making you queue up for an "appointment" when visiting, even when the store is empty and reps are idle, for a simple inquiry about a part they cant bother to carry. Another unfortunate lose for supporting local businesses. Ill just get what I need from an Internet cellphone warehouse and have it in a couple days.
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Stephanie Zaleski
I visited this store this weekend and spoke with the manager. I visited after speaking with Sprint Customer Service and was told the manager could perform an override on my account and allow me to have my 2-year contract upgrade immediately. The manager told me he hasnt been able to give a 2-year contract since January (I confirmed online that Sprint did get rid of contracts in January but brought them back a month later in February) and that any store that is doing that is breaking the rules. After speaking with Customer Service again, I found out that the manager wasnt being truthful. He also spoke down to me like I had no idea what I was talking about. I am very unhappy with the service here and will make sure not to visit this store when I do upgrade my phone. I suggest finding a different store to visit, where they treat their customers with respect and honesty.
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Alex Schiff
First off, I want to say I never ever do this. (write reviews) I have to with this. I used to go to the sprint store in manchester but their customer service is terrible, so I decided to try this one. They are always helpful and kind. One time, my phone crapped out on me and I had no insurance. Through conversation they figured i lived in manchester and told me that there was a store much closer.I casually mentioned that I didnt like that store due to the service. A while later, the sales associate informed me that they were sorry about the poor service at the other store and as an apology, they put insurance on my plan, which got me a new phone at no cost. Ever since, I always go to this store and always leave happy. If you are a sprint customer, go here!
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A Private User
In my experience, the customer service staff in this store are very helpful and do what they can to help when someone has a problem or question. They normally smile and are friendly and dont talk down to you. Several months ago I did have one sales person treat me snotty, but I have not seen him since. It is very handy to have the repair center right there in the store. I think part of the reason I am so happy with repair and troubleshooting service is that I have phone insurance with Sprint. I have brought some real old beat up dogs for phones in there and they have fixed them up or replaced them. Even if one doesnt have insurance, I believe they do everything thay are allowed to do to help with phone issues. I have never had to make an appointment.
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Andrea Walshauser
When i came into sprint i was seriously thinking of changing to an iphone. When i spoke with dillon (an apple owner himself) he uncovered my true needs and it turns out the galaxy s6 was a much better fit for my needs. I think it was great that he had my best interests in mind when he helped me. Since i dont like change coming from an galaxy s4 the change has been very easy for me. Dillon was very kind and was able to help me lower my bill. He even helped me to cancel my Netflix membership (which i know has nothing to do with sprint) if you need help go see dillon at the chesterfield sprint store.
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Meg McMurtry
Scarlett, Elizabeth, Casey, Dustin...the whole crew rocks! I had no success with other Sprint locations, and I definitely did not have success with Apple directly; however, I have had nothing but positive experiences with the Chesterfield Valley location. They have gone above and beyond typical customer service every time Im there, and they are constantly in touch to make sure everything is still going good with my new phone and services. Im very grateful to have found such wonderful people to help me.
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John Burke
I was going to set-up my new lines of service on the internet, but I stopped by the store to ask a few questions. The sales rep offered me an additional $50 credit on top of the waived activation fees that the online offer already had. Against my better judgment I gave the retail store a chance. 9 months later, 4 discussions with the customer service reps, 3 employees and a manager later, still no $50 OR the activation fee credit that I would have gotten online. Terrible service.