AT&T

AT&T, 10100 City Walk Dr #200, Woodbury, MN 55129, USA,

Category:	Cell Phone Store
Address:	10100 City Walk Dr #200, Woodbury, MN 55129, USA
Phone:	+1 651-501-0444
Site:	att.com
Rating:	2.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–7PM 10AM–6PM

Location

Photos 16

Reviews 7

Kyle Cooper

I had the displeasure of visiting/ interacting with AT&T again this past weekend. Saturday marked my third attempt to replace my iphone 4s, which can barely hold a charge. All in all Ive probably spent an excess of 9 hours across 3 different At&T locations trying to simply upgrade my phone and have yet to have success. Most recently, I walked into city walks location and asked if they had iphone 6s in 64gb available, to which I was told they did in all models. I agreed to a 45 minute wait, ended up waiting 65 minutes only to find there were no iphone 6s in 6gb in stock. I was told to give Walmart/Best buy mobile a shot since they could integrate with the next plan. Next up was Walmart per the advice. After talking with two workers, it was very clear that they had no idea what the next plans even were. Stop #3 was best buy mobile. Despite a great customer service experience, ultimately there was an error code that came up during activation on AT&Ts end that couldnt be solved. Best Buy Mobile tried talking with 6 different activation/customer service employees at AT&T who couldnt explain the issue. After 3 hours and 45 minutes on my third half-day at trying to replace my phone, I gave up again. I simply do not comprehend how AT&T can not have an answer for a transnational error in their system. There is no one left to call for my issue, when the company that manages it does not have the slightest clue what it even is. My experiences with AT&T have left me feeling both helpless and furious, Im now looking at other providers with serious consideration.

David Rickheim

I was just in this store and got horrible service! I stopped in to this store to see what it would entail to switch to the next program when I get an iPhone 6s. As other 1/5 reviews have said, they could not help me and said I had to make an appointment. Apparently at 7 PM, when the store closes at 8 PM, they have several staff members leaving soon. He had 2 more customers to work with before me and I was more than willing to wait. The manager Ryan said he couldnt speak with me because it would take too long and he said sarcastically "would you want someone who works here not getting home to their family until 10PM?!" Then later Ryan said it would only take 10-15 minutes to go over the plan options. When I stop into a store, I expect to get some type of service and I received NO service here other than sarcasm and a lack of regard for me. And when I asked if there were and brochures, Ryan didnt even tell me where to go on their website. If AT&T is trying to keep customers, this is no way to do that. Do not go to this store and if you do, good luck getting any answers or even feeling like a valued customer.

Reid Markfort

Wow I have been in the customer service industry for 20 years. This store is horrible!!!! I called last night at 7:30 and they said the store was closed. They are supposed to be open till 8:00. This morning I called like 4 time no one picked up so I drove to the store. Wow I walk in and there are 3 available reps standing around. Mind you I live 10 min away. I was supposed to get 50% off accessories but they couldnt honor that so the said we will give you 25%. Fine just let me get out of here. I paid and left. On the way I was thinking things didnt add up. They only gave me 10.00 0ff a 75.00 purchase. So I called and guess what..... no answer. Kept calling and finally they answered but then hung up right away. Once I finally talked to someone he argued the % off and I was wrong. Then he said let me put you on hold. Few minutes later he says the computer screwed up and you have to come back..... What why?? We cant process transactions over the phone. Complete bullshit!!!! After I get my credit I will never return to that store and I suggest you dont either.

Tina Michalec

Went in knowing what I wanted but not completely sure. Was greeted by a smiling, happy person! She said it would be about a 15 minute wait and recommended it would be a good time to finish any additional shopping I had to do. I said I was fine and would wait. I didnt look at the time as I was not in a hurry...life is too short for that hurrying crap! So I looked around the store; after a few minutes a fella came over and asked if he could help me. He PATIENTLY dealt with my confusion in their plans and GRACIOUSLY showed me products and answered my questions. Thank Goodness he had a sense of humor during my weird comparison of the phone case to Boba Fett. All in all, I now have a fantastic new phone and I WILL go back to that store! After reading some of these reviews, I can only gather that others forget we dont HAVE to have this high end technology. There are always pens, paper, stamps and envelopes still available. ;)

stephanie rowlinson

My last visit I was getting my new phone turned on and when he finished I asked if it was set up ready for me to use and he looked at me like I was nuts. There was a great store rep that set my phone up on correct settings ECT he said he fixed it up like he had his phone. So I get closer to Hudson after leaving with my phone and left his TV watch ing self I realize no contacts were on my phone. .so I get to Hudson and contacts are put on. But I get home and I cant send or receive messages 6 lines or longer nor can I send pictures. Im sending pictures and messages via messenger and email. It crazy messed up and I KNOW my phone shouldve been at 100% usable when I left the store. But no I have to trek to the store some 20 miles away AND pay a high monthly bill for a defunct phone .Im ticked

Benjamin Madsen

I tried to get my Dad the new iPhone 6 for his Christmas present. I told the at&t service representative that I didnt want my dad to know about this so dont deactivate his phone until the 25. Im trying to keep this a secret. At&t replied the only way we can do this is by not activating the present phone and calling cs the day you want if activated. I was okay with this. He would just have to call in to cs to activate Xmas day... No big deal. So I buy the phone next day I get a call from my mom saying dads phone is deactivated... Thanks for nothing at&t. Now Im waiting an you in line to get an non-actived sim card while my dad waits in a different line for his. Cross your fingers he doesnt ask any questions.... Once again thanks for your level of professionalism at&t...

Tobi Kawonise

So I walk in and look at the two staff sitting with other customers. They dont even acknowledge me. I would expect them to say "welcome to at&t, well be right with you", but not even that was said. I stood by the entrance awkwardly for about 5 minutes without a word being said to me. Im very disappointed at this. I dont often write reviews but Ive been at&t customer since back when they were Cingular wireless. When i finally get attended to I explain the phone situation (damage) and before i could finish i get handed a card that tells me to call a number or go to the website for a claim. Im capable of doing all that but it still felt like a send off. I love my phone service but at&t needs to invest in their customer service training at this store.