AT&T

AT&T, 1966 W Broadway Ave, Forest Lake, MN 55025, USA,

Category:	Cell Phone Store
Address:	1966 W Broadway Ave, Forest Lake, MN 55025, USA
Phone:	+1 651-982-2921
Site:	att.com
Rating:	3.8
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 11AM–5PM

Location

Photos 15

Reviews 11

Patrice Grundhauser

ON THURSDAY, AUGUST 7, 2014 MY NOKIA LUMIA 925 WINDOWS PHONE FROZE UP ON ME. I HAVE ONLY HAD THE PHONE FOR 1 MONTH AND I AM STILL LEARNING HOW TO OPERATE IT. AFTER 2 HOURS OF TRYING TO FIGURE OUT WHAT WAS WRONG WITH IT, I WAS VERY FRUSTRATED AND UPSET AND MADE A TRIP TO THE AT&T STORE IN FOREST LAKE, MN. I WAS IMMEDIATELY GREETED AND TOLD THAT I SHOULDNT WORRY AND THAT THEY WOULD FIX THE PROBLEM. THE CUSTOMER SERVICE THAT I RECEIVED WAS OUTSTANDING! THE REPRESENTATIVES NAME WAS AMY, AND SHE WAS WONDERFUL! SHE WAS PATIENT, POSITIVE & VERY HELPFUL. IT TOOK HER ABOUT AN HOUR TO FIGURE OUT WHAT WAS WRONG AND TO FIX THE PROBLEM, BUT I WAS VERY PLEASED WITH THE WAY THAT I WAS TREATED AND EVEN MORE PLEASED THAT SHE FIXED MY $400 PHONE FOR ME. AS FAR AS I AM CONCERNED, AMY DESERVES A PAY RAISE AND I NOMINATE HER AS EMPLOYEE CUSTOMER REPRESENTATIVE OF THE MONTH!!! THANK YOU!!!!!

Stuart Sybesma

Poor experience. Switching from Verizon. Claimed their computer and internet connection was too slow to transfer data from Verizon, Recommended we do it with itunes. They put my finger print on my wifes phone and mine on hers. Itunes would not recognize our phones. Recommended icloud transfer. Switched to Apple help. Still not able to transfer music. Lost services after 5 days and called store. On hold 20 minutes and still nobody answered. Contacted A T & T direct. They tried 3 times and still store did not answer. Incredible that a cell phone company has terrible internet connection and dont answer their phone. Drove to the store wasting 35 minutes and found out they were having trouble with some towers.

Antiques America

THANK YOU AT&T TEAM !!!! I would like to first say that " I have had alot of tools for my buisness - From what I use to keep track of it all - To the many ways I stay connected ." " At&t has come through for me time & time again like no other previous company has ! " secondly .. to The team at my favorite store : Thank you All so very much for making all the lofty goals I have for my buisness something I can make possible without every having to worry about my technology not keeping up with me :)

Todd Mercil

I came to the store with a iphone 4S that had failed knowing that many decisions would need to be made regarding purchasing a new phone. I was helped by Joshua N. who was awesome. He took to the time to listen to my questions and concerns and offered valuable advice without rushing the transaction or trying to "sell" me one way or another. He guided me like Pharrell coaches on The Voice and allowed me to choose a solution that best worked for my needs. Very good experience overall.

Boo Bloo

Manager is a creepy liar. Anither young girl that helped me was rude and unprofessional. JJ is the only rep who even tried to help me with my bill. Hes a good rep and the only rep Id ever go to. Garbage service orherwise. Moving my lines to elsewhere. TERRIBLE MANAGEMENT! If you have had similar experience please share so people know what a crock this place is

David Calhoun

If, you want a great sales person ask for JJ !!! Not saying the other sales members arent as good. But, JJ is an awesome sales representative to work with. JJ knows what he is doing, fun to work with and has an authentic personality! Thanks, AT&T for having JJ on your sales team. JJ dont change and keep up the great service you provide.

Dunamis Flux

Its an AT&T store just like any other AT&T store although I will say theres a guy there named help Round Hill is a absolutely fantabulous awesome service provider and if you get to go there ask for Joe

Lucas Davis

Absolutely ridiculous. Multiple attempts to speak with a human being at my local store, on the phone resulted in nothing. This is a phone company, is it not?

Rick Fiester

amazing how a company that is in the phone business can not answer the phone when a customer calls the office. !!!! simply amazing!

Kerin Gleason

Great staff, was met at the door with a smile. Team member made things understandable and was able to answer all my questions.

Richard Neis

How the hell are you suppose to get ahold of anyone at this place