Simonets Furniture

Reviews 8

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Barb Mix Kern

A friend and I went to Simonets to shop during their big sale. She bought a plant stand on sale for $108.00, plus a coupon for 21% off. Simonets said the final cost with tax was $101.77. The total cost immediately caught my attention because there was only a $6.00 difference between the sale price & total even though there was a 21% coupon! The salesperson gave us a receipt with no figures only "paid" written on it. I had to hand write the amounts on our customer copy. I asked her to explain the bill but she did not. In the car we went over the bill. The stand was on sale for 108.00 minus the 21% coupon totaling $85.32. The salesperson had $6.77 for tax which I added to the $85.32 for a total of $92.09! How did the salesperson come up with 101.77? While the difference is close to $10.00 it was her attitude & ignoring our asking about the bill that bothered us the most. We went back into the store and another salesperson asked if he could help us. We went over the bill, my handwritten calculations & overcharge. He asked if we had presented the 21% coupon? He obviously didnt know we had just bought the piece. Nevertheless, yes we gave her the coupon. I asked him if he would re-write the bill. He said Ill just give you a $10.00 bill. He didnt seem to want to know if the bill was wrong, and had a very condescending attitude that we had the audacity to question its accuracy. My friend also asked if he would re-write the bill to the correct amount. Ignoring our requests he took out a $20.00 bill out of his wallet and we gave him $10.00 back. He said not to worry but that he was giving us a tip, which was .32 cents! Really? He never responded to our wanting a correct receipt. We asked no less than 3 times but obviously they dont like to write receipts for the correct amounts. His attitude was just give us cash close to the amount and that would satisfy the situation. But the tax was figured on the wrong amount of $10.00 more. The next day I was curious as to the correct final cost. Adding Minn. 6.875% sales tax of $5.86 to the sale price of $85.32 totaled $91.40. The check was written for 101.77. We overpaid $10.59 of which the salesperson gave us $10.00 back. There was no supposed "tip" because without re-writing the bill he was going by the wrong amounts. In fact he had shorted us .59 cents. If both salespersons had re-figured the bill, instead of ignoring our numerous requests, the mistake would have been resolved. No problem. I realize this is a small amount, but when you do business with a Co. is it too much to expect a correct bill? If you take the time to sale shop and coupon save, then every little savings is money is your pocket and it adds up. Otherwise why bother? My question is what if every merchant did this sort of thing? How much money would you be out? How many times has this happened to Simonets customers? They were not busy at the time so that was not a reason to ignore our requests. I am very disappointed because my family has done business at Simonets since the 1960s. While our purchase was small, is that what they base their customer service on? It will be a long day if ever, that we shop at Simonets again. They had not 1 but 2 salespersons with really bad attitudes. That is disconcerting at best.

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Kathy Carroll

I do not usually write a review on products or services that I have purchased, but in this instance I feel it is important to share my experience. My husband and I wanted to get a custom-made Amish chest of drawers, so we went to Simonets Furniture to make the purchase. We defined the specifics of the chest of drawers and even provided sample pictures of what we wanted. We were told it would take 4-6 weeks to complete and it actually took 10 weeks with little to no communication from Simonets during that time. Any communication between us and them came from phone calls we made to check on the status. Each time we were told another story as to why we were not going to get the chest of drawers at that time. To say the least, it has been a very frustrating experience!. The chest of drawers was finally delivered on July 27th and we ordered it on May 15th. Even though we clearly defined the specs for it, we did not receive it as it was defined - several of the specs were missed.We did not get from them a list of the specs as we defined to them, so that was our mistake. We will not be giving Simonets any more of our business.

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Heather L

My fiance and I visited 5 furniture stores today looking for a bedroom set. While we were at at the other stores, we were never even greeted by a salesperson. Tired and frustrated we stopped at Simonets Furniture as it was on our way home. I am glad we did! The sales person was friendly but not overbearing. They worked with us on a price and customizing our bedroom set. The quality of the furniture is far above any other place we looked and all the people in the store were kind and helpful. We are excited to get our new bedroom set and to move into out new home! THANK YOU!

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Eric Baitz

I was immediately impressed as there is absolutely no place within at at least 40 miles area that offers such a incredible selection of Amish furniture. The quality of everything in the store is top notch and I found the sales people helpful and knowledgeable Id highly recommend visiting this place.

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Ann Kochsiek

As a designer I bring my customers to Simonets , They get excellent furniture, many custom Amish pieces and rugs. Simonets works closely with me for timely delivery and care. I highly recommend them for your furniture needs as they will work to make your experience great.

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connor mchugh

Thanks for the great service. I needed a split box spring for a queen bed. Made phone call to Simonets they had one in stock. When I got there it was at the back ready for pickup.

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A Private User

It is very nice to know I have somewhere to buy and sell nice consignment pieces. Huge selection and great prices with my experience.

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Brian Monsen

Awesome, friendly, and professional.

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