Sears Hometown Store

Reviews 4

WI

William Steffen

Worst customer service Ive ever experienced. I purchased a washer and dryer from this store and the manager Dan a couple months ago and paid for them to come out, install, and remove old units. After the new units were installed, there was water leak at or near the connection to the machines that wasnt there with my old units. The techs who caused the leak, also came out and fixed it told me they would let the store manager know about the very slight damage to the floor and get back with me. Three weeks later, still no call, I called the manager asking him why he hadnt contacted me and he said his techs told him it wasnt their fault. I informed him it was and that I needed him to take care of it, only to be told that he would talk to his "guys" and call me back. Another two weeks go by and no return call. I called him again only to be told two things. One...it wasnt their fault and they would do nothing about the damage to the floor, Two...that since it was now pasted the 30 day return policy that they would not issue me a return or refund. I then called into the Sears corporate 800 number, only to still be told that there was nothing they would do for me. So Sears thinks it is ok for their store managers to string customers with issues along until the "return" policy has expired, so they do not have to return the units or take care of the customer. Extremely disappointed. Please do not visit this store and do not give them your business. Customer satisfaction is not a priority, and I would not want you to have a similar frustrating experience.

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Jesse Pasek

Very knowledgeable staff and was able to help pick out my appliances with ease and received a great deal on them. Would recommend to anyone!

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Jenny Hayes

Very helpful/knowledgeable friendly sears store! I will definitely refer friends & family!!

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Rafael lopez

Excellent personal

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