Category: | Coffee Shop |
Address: | 13945 Hwy 13 South Front Rd, Savage, MN 55378, USA |
Phone: | +1 952-440-2314 |
Site: | starbucks.com |
Rating: | 4 |
Working: | 5AM–9PM 5AM–9PM 5AM–9PM 5AM–9PM 5AM–9PM 5:30AM–9PM 5:30AM–9PM |
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SharVoss
First, Ive never been one to go out of my way to write a negative review of any establishment. That being said, Ive gone to the this place so many times and had so many underwhelming experiences that it seems they could use a little feedback. This location is the closest to my work, which is why I frequent it regardless of the service. However, almost everytime I go the service is one of two things. One, incredibly slow. I mean it sometimes takes twice as long in the drive through than any other Starbucks Ive been to. Two, the employees are generally very not very friendly, professional, or knowledgable about their products and services. Additionally, the drinks I order are often not made the same as at other locations, which to me seems to imply that the employees are not trained very well. For reference, I usually go around noon or around seven in the evening. Even if I would prefer the products at Starbucks sometimes, I often choose to go to the Caribou Coffee near by because of poor experiences. In comparison, I used the frequent the Starbucks in Burnsville, which is a night and day difference. The Burnsville location is always professional, efficient, and friendly. The Savage location is severely lacking in customer service and management in my opinion. I hope this feedback may be helpful.
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Matthew Requejo
Not very impressed with the customer service at this Savage location. Slight attitudes with a few of the Baristas. 99% of Starbucks Ive visited, they greet with a warm welcome and have great etiquette. I guess I assumed they ask you your name and put it on the drink as I had my drinks the last few times just sitting on the counter as I got busy doing other things. That could be my issue but it would be nice if this was standard as it makes it a more personal with the customer and better customer experience. This location could use a CX refresh. Other then that, the product has never disappointed.
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Alex Abdelwahed
This morning I went to Starbucks and Ive been liking to do that more and more because I like their coffee and there is one drive through man that is very friendly and upbeat. But I think I really annoyed them by saying small instead of saying the correct name and I got a really tiny kids sized cup. I went there for a cup of coffee, not a sip. I wish the drive through lady wouldve specified before hand what size I was getting. I really hope that it was not meant to be a jab at me for not saying the size correctly.
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Tracy Spero
Buyer Beware - slow service with only 1 car in line plus the lady on the intercom wouldnt tell me what my total for 1 drink was until I got up to the window then she overcharged me $1. I told her my drink was $3.75 on the screen and she just stared at me like I didnt know how to read. Sorry but I dont feel this is appropriate to act like this and call the customer a liar when its obviously priced on the drive thru screen. I will bring my business else where.
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Kyle Hegle
Order ahead or just park (not much parking though) and go inside if there is a line at the drive-thru. The drive-thru line can take a LONG time, especially if you are in a hurry. Always accurate on the order though!!!
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Temothy Thomas
This Starbucks is terrible. They werent busy, had four baristas, and I had to remind them twice to make my coffee order. They also forgot my daughters pastry.
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A Private User
I love the friendly staff here. They try so hard to please customers, remembering food and drink preferences, and they get it done quickly!
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Morpheus Stud
Excellent service and friendly staff butt the materials they use have a very strong artificial flavor
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Steve Johnson
Great service! Keep the day shift gals you have! Ill be back in soon! Lovely couple of people!
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Malcolm W
Stef, Hailey, and Faith are amazing employees and made my Starbucks experience phenomenal.
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Eron Puro
Expect slow service and being ignoored flat out with Sara running the cash register.
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P Higby
My other Starbucks option when Im driving to work. I always use the drive-through.
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Hannah Riddle
Use this Starbucks as a work space at times. Friendly people and tasty coffee!
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Lyuba Netu
A nice place to stop in for coffee or food. Would honestly recommend it.
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Melody A Olson
This is my Starbucks! Jon in the drive thru always brightens our morning!
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Emily Jacobsen
Love the drive thru feature! Always friendly and accurate on my orders.
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Dale Whittenberg
This Starbucks has the slowest service of any location I have visited.
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D Malone
Can be very slow at times and their consistently out of food items.
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Anthony Stofferahn
Nice smiling faces that are more than happy to serve you
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Thomas Lins
Excellent service and ordering online was a snap
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Peter Anderson
Great little coffee shop, always friendly.
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Jennifer Davis
Come for the wifi, stay for the outlet.
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Waiel Safwat
Very quiet place and friendly staff
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Blake Nelson
Mobile ordering was fast and easy.
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Victor Novak
Good coffee, good location/access
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Hilarie Tvedt
Pleasant service. Great coffee.
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Kevin Sevlie
Always amazing!
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Alice Bendzula
Nice people
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Tami Howard