Dunn Brothers Coffee

Reviews 9

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Andy K

Well...the guy running the place is evidently having a hard time keeping employees...but somehow he seems to think thats the customers fault. Honestly, I think he is going through some kind of personal crisis...and he sometimes takes it out on the customers. This is not acceptable. Recently I was told by this man after waiting awhile (nobody behind the counter for a few minutes), "If you arent willing to wait 5 minutes, then you should stay home." He said this to me in response to my seeing him and saying, "Ah, there you are." Had I said something profane or demeaning, perhaps his response would have been appropriate(?). Otherwise, the man has been friendly with me...when he seems mentally stable. I feel bad for the guy, but I dont understand why a coffee shop owner would say things to a customer so as to poison their experience...which has happened to me a few times. Its unfortunate, because the coffee shop is nice to visit if youre in the library (its right there). I guess Ill be packing a thermos of coffee for future long library trips. As for the quality of coffee...its a bit patchy sometimes. Once I got a cup that had a lot of grounds in it (served to me by one of his former employees--so maybe its okay they no longer work there).

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Ashley Kaufman

The review before me... Andy k... Is so right. I come here literally all of the time. The worker is usually pleasant but something serious is happening in personal or work life. The middle aged man is not the owner. I asked how he was doing and in a joking manner I said "Oh gosh dont ask about it?" like he was having a rough day. I got an explanation of how the owner left him with no supplies and how the owner asked to get his groceries and how he was very frustrated. He used profanity and was obviously very upset. He mentioned how the owner fired everyone and is now complaining about hiring new people.... I think this guy is having a rough time. There was a lady behind me and he immediately changed his attitude but it was very uncomfortable. I hope things change because something was very very off today.

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Bit Klecker

Worst experience ever! Last summer this grouchy guy behind the counter caused me to vow to never go here again. I asked for a cup of water, and instead of saying something decent like "well have to charge you for the cup," he ranted about how he wont give handouts and rudely told me to go drink from the water fountain. This guy is clearly the worst and I hope that in the time between my experience and when I am now writing this, he has been fired. Jeez.

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Tony Sky

Stood there like a statue for 5 minutes while the middle aged man employee carried on a conversation with other staff while he made eye contact with me. He knew I was waiting and wouldnt help. I even said hello, he looked at me and continued the convo. I walked away after which he then shouted out if he could help me when I already left. Never again.

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Terri Race

I experienced the worst customer service I have ever had. The employee working the counter was rude and disrespectful! I will never ever go to this shop ever again and will make sure I let everone know how badly I was treated. One star is too high for the treatment that occurred!

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A Private User

Normally have great experiences in DB, but this location (in the hennepin county service center) needs some work. The guy working the counter looked filthy and had grime under his uncut fingernails. I put back my food for fear he may have touched it.

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LA

Lars Kariniemi

Contrary to what those other guys are saying, I had a great customer service experience today. Purchased a brownie & frappachino from an Asian lady & it was fine. Celebrating a raise & promotion at work to engineer with some goodies

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Bryan Rohde

Great service, friendly and quick! Only challenge was finding it inside the regional center.

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Lese Olson

Counter service grouchy and whispering about customers. Coffee delicious as usual.

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