Category: | Department Store |
Address: | 900 Nicollet Mall, Minneapolis, MN 55403, USA |
Phone: | +1 612-338-0085 |
Site: | target.com |
Rating: | 4.1 |
Working: | 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–10PM 9AM–9PM |
VI
virgnia medrano
First and fore most I must say that I have been a target customer for about 15 years and the more I shop online the more I come to term with the fact that there is nothing like one on one interaction with your sales team. Here is the joust of what I have encountered in the last 4 days. I attempted to place an order 4*(yes FOUR)* times and once I clicked on the PayPal link it errored out so the next day I placed the order online using a credit card and again it was erroring out at this point I was beyond frustrated and decided to chat with a rep named SHADD who advised me that it was a known fact since last night the website was having technical difficulties. He offered to place the order via chat and I gave him all pertinent info credit card billing shipping ect. He advised me via chat that because of the inconvenience he would honor and note a 20% discount on my order… pheww awesome job target that was nice……..that should have been the end of my interaction……………… IT WAS NOT….. I chat with a second agent asking about the adjusted amount she states that these is no note about the incident …… I tell her I have a print out of our conversation she said email it to target*(which I did and NEVER received a response)* I decide to call and after spending 30minutes on the phone with a rep she tells me she will transfer me to someone who could help me……..and this is when is was STUNNED at the lack of training or even human decency that was wrapped in to what I was made to understand a supervisor. She basically said well I see it in the notes but “AINT GOT NO REASON TO HONOR THAT” SEEMS IT WAS YOUR MISTAKE FOR NOT KNOWING HOW TO SHOP ONLINE” baffled I asked her so you see where its noted they were going to honor a 20% discount but you refuse to honor she said ”YEAH THAT’S MY CALL IT’S A PRIVELAGE TO YOU NOT A GUARANTEE” I asked her if she knew these calls are recorded because I could not believe the level of insolence and rudeness coming across from her she said “YEAHH I KNOW IT DON’T MAKE NO DIFFERENCE BUT YOU ALWAYS BE HAVING PROBLEMS” like I mentioned I have been shopping you guys for a VERRRRRRRRRRYYYYY long time and mostly because you are always making sure my satisfaction is met. And I always appreciate this but my last interaction was just appalling and left a lot to be desired to the point I just want to return both orders and NEVER give my patronage to TARGET again. Hope this letter finds everyone well and although I know more than likely NO ONE cares about the 1% of consumers like me I just thought someone would know what really transpires with the customers that spend their hard earned money with your company.
JO
Jonathan Bates
Pretty much what you expect from a Target in Minneapolis (their California stores are a disaster)... This two-story store is a full Target, not SuperTarget or those smaller mini-Targets, and is located right in the middle of downtowns work-week bustle on Nicollet Mall. With Targets main headquarters stretching across several large buildings within a block of this location, I frequently see Target-badged groups in the store ranging from a couple people to 10 or more -- it appears that the downtown store is used by corporate operations as a place for training different departments, showing vendors how their products are stocked, and others who seem pretty guarded about what theyre saying and doing if customers get too close. This is a mixed blessing: the positive side is the fantastic service, spotless interior and every shelf stocked with every product, always. The floor is dotted with very-visible store managers who seem sincerely friendly, happy and approachable... but guests can sense the pressure of their job in this unique Target location: with management up to the top officers within walking distance, the store managers attend to even the smallest details -- as most of us would if our employers CEO and senior managers routinely came by unannounced to check on things. In my experience as a guest who shops several times each week here, the less-great aspect of the stores additional roles (training/test lab/showcase) is a relatively rare situation: there have been times when virtually every department had a group of corporate staff scribbling notes as the leader spoke -- and in passing through the store, I had no doubt that corporate Target staff outnumbered those of us there to shop dramatically. None of this will impact average shoppers, and few will see what I described. As a consumer behavior strategist for online retailers, I am attuned to the jargon, practices and methods retailers use -- so I see what most ignore. Nonetheless, consumers respond to their subconscious sense of abstract factors: we know when employee morale is tanking, if store managers are respected and when ostensibly hidden security measures create an environment where shoppers are assumed to be criminals until their honest intentions are confirmed. Since this is a great Target, and one HQ treats as a model for how all Target stores operate, I hope Target errs on the side of consumer experience and finds a way to reduce the footprint of their corporate presence to benefit those of us who enjoy shopping there regularly.
YO
Young Ruffian
The company I work for gave me a Target Gift Card, which is purchased from Target store in Downtown Minneapolis. I tried to used it it did not work. So I went to its customer service and they told me I have to call the target card department. Then I called them. They told me that card is somehow blocked, so I have to bring the card, ID and receipt. I went back the store again with these items. Then they told me that they cannot do anything. I asked to talk to her boss. The lady whose name is Amanda showed up with one of the employees who has over 6 foot. I assume that she bring him as body/security guard or whatever. This is very insulting because I didnt scream or use F words or anything. We bought gift card, and it didnt work, so I asked to make it work or return the card. Is this my fault? No I dont think so. and She brought body guard? This person should go back to an elementary school to start over how to talk or present yourself to customer or even as a human being. Anyway, she said I have to call target card department. I told her that I did and they told me to come to the store. She was sounded like I stole card or something. I asked her to talk to her boss. And she said she is the top at store. I hardly doubt she is THE store manager. If so, that store should hire new person ASAP, otherwise the store will close soon or later. The truth is that I make way more money than who work this store include self-claimed store manager, Amanda who cannot talk without standing by 6 feet tall boy. So I left there after she started raising her voice up and called card department again, they asked me to issue a ticket and submit all the items scanned and send them in. Why the hell do I have to do that? Their system sucked and blocked my card and I called twice and went to store twice and they are finally telling me to send the copy of my ID and all the items to unblock gift card? I will never buy their gift card and I will never go to the downtown store as long as Amanda who has elementary level IQ works there.