Zales - The Diamond Store

Category:	Jewelry Store
Address:	8251 Flying Cloud Dr, Eden Prairie, MN 55344, USA
Phone:	+1 952-941-5355
Site:	zales.com
Rating:	2

Location

Photos 10

Reviews 10

A Private User

I decided to purchase a ring for my boyfriend and wanted to get it engraved because I was going to be away at school for four months. I thought that this gesture would be very sweet and meaningful....but the service at Zales in Eden Prairie ruined that! My experience started with me finding a gorgeous, unique, & masculine ring that my boyfriend would love! 14k white gold with a single black diamond. The salesman was very professional and courteous, considering I was about to spend hundreds of dollars on something very special. I was worried about the size and asked the MANAGER if I would be able to get the ring re-sized AND re-engraved if it ended up not fitting, and I was assured I would not be charged a penny more and it would be no problem. My boyfriend was blown away by the ring, loved it...but it didnt fit. So we brought in the ring, and lone behold....the manager denies saying this, so I would have to pay the extra $22 to get the ring re-engraved BUT the re-sizing was free because I had purchased the "protection plan" or whatever... I had also been given a "promise date" for when the ring would be ready so I could get the ring to my boyfriend before I left for four months. It wasnt there. The nice salesman had been fired, so I had to deal with the manager...who told me the ring was not there and if I were really assigned a "promise date" that I wouldve had to pay extra. So I had to pick it up a week later, the day I was to leave. Annoying. So I give the ring to my boyfriend as Im getting on the train, which was a Wednesday night, he calls Monday, FIVE DAYS LATER, heartbroken that the diamond had fallen out. I called to tell the people at Zales this and the MANAGER says "oh maybe it was because of the re-sizing." Dont you think a jeweler would consider what re-sizing would do to a diamond? I sure hope so! So we bring in the ring again and it takes 6 whole weeks, on the nose, to get it back, luckily with no charge because of the diamond bond. I was not at all happy with the service at the Zales in Eden Prairie, at 19 yrs old Ive got a lot of jewelry to buy in my lifetime and you better believe that I will never buy from a Zales ever again.

Peace Prosperity

Out of many jewelry stores that I have come across, my experience was upsetting. I simply asked if their store might have carried a simple piece of jewelry and the response that I was given was not what I was expecting from a professional representing Zales. I was told that they did not sell that specific item at their location but could be ordered online. I would have been fine with that answer, however, the sales rep responds, “I try to remind people how expensive those pieces are, they run about a couple hundred grand. I would say about $3,000”. I am not sure who he thought I was but if I could not afford the item that I am asking for, I would not have walked in the store to begin with. My question is, what made him assume that I could not afford that item? The point is, the piece of jewelry would have been a gift and personally, there is no price tag on the quality of gifts for the ones I love yet I have sense of where my money goes. Just to clarify, if I wanted that piece right there on the spot then I would have made a purchase without speaking a word about the price. After smiling in his face thinking to myself how unprofessional and ignorant he is, he hands me a “sales event” flyer. What a joke. But I can’t lie, it does seem pretty amusing. Overall, I am very dismayed at your employee as well as the young woman (leader) overseeing his service. She obviously did not catch on how (subliminally) disrespectful he was. If he was smart he would’ve taken my 3 grand… but of course not.

Caitlin Kevlar

My boyfriend and I came in yesterday just to waste some time while we waiting for the friend we were meeting. Weston greeted us and asked us if we were looking for anything specific when my boyfriend blurts out "engagement rings" he wanted to know what I liked and was looking for in a ring so when the time came he knew what to buy :) Weston spent a good 30 minutes helping me with ring after ring after ring until we found the one I was set on. By this time our friend had arrived so we were about to leave but Joanna came over and introduced her self and Im still not sure how she did it but well my boyfriend left with my ring <3 !!! They were both super friendly and patient and we had a lot of fun there :)

Katie Boehm

There is a woman that works at your store with long dark hair, and she is the specific reason I wont be coming back. She is overly pushy and made me extremely uncomfortable. I have no problem saying no but she will not let things go. I cant believe she is still employed there. I looked at your Yelp reviews and almost every single one is about this rude, pushy saleswoman. Highly reconsider her employment with your company, or you will have lost a customer for good.

Brady Griffith

If youre looking for a reliable, honest, and quality jeweler Id recommend looking elsewhere. Two weeks after purchasing a wedding band, the diamonds started to fall out. This was after they got my order wrong in the first place. I was also told that a ring I bought elsewhere needed over $2,000 of work, which wasnt true. My mom recently had a similar experience with a low quality product and dishonest service. Save yourself the hastle and go elsewhere.

Lindsay Lopez

I have had my wedding ring for less then 2 yrs and i have had to bring it in for repairs 3 times now .. Lost a total of 6 diamonds and it takes forever to get my ring back. Iv been waiting over 3 weeks now to have 2 diamonds replaced and when i called i was told its in the final stages and i should have it back soon.. Sad i miss my wedding ring!

Camille Teigen

Terrible customer service, not helpful. The employee that helped us was rude from the minute we walked in. The other employee stood and glared at me. They both obviously do not like their jobs so maybe they should find jobs that better fit their grumpy personalities. I walked out it was such a terrible experience.

John Burger

Went in and John greeted me, we talked and presented several different options that I thought were perfect. John listened and was very patient with me. Didnt know he was store manager till later but what a friendly guy.

A Private User

Almost all the employees are very aggressive and at times rude.

Angela Reese

Everyone is rude there, except dawn.