Sprint Store
| Category: | Cell Phone Store |
| Address: | 582 Prairie Center Dr, Eden Prairie, MN 55344, USA |
| Phone: | +1 952-829-1616 |
| Site: | storelocator.sprint.com |
| Rating: | 4.2 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 1
Reviews 13
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Jacob Littfin
If you want an absolute nightmare of an experience... this is the store for you. And also, if your phone ever gets recalled for any reason... dont be fooled into thinking that these assclowns will ever call you back. They will take your name down on a post it note. What do you think happens to that post it note 5 minutes after you leave????? BINGO folks. It gets thrown away. If you enjoy calling the store weekly to check on when a replacement phone may come in... this is the place to visit. If you enjoy driving to the store and waiting in line for 45 minutes to have your name put on a post it note and never get a call back..... this is the place to visit. If you enjoy spending an hour with a specialist online at Sprints website only to have them tell you they will call back within 24-72 hours and than they dont..... your right again. Sprint is the provider for you. If you enjoy having the store tell you that you will get a Iphone 7plus within a week.... and 3 weeks go by with no call back.... Sprint and Eden Prairie Sprint store is the place for you.
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Kelsey Moll
I recently switched to Sprint at this location and couldnt be happier! The sales team is very professional and personable. They made my switch so quick and stress free, something I have not experienced in dealing with other carriers. To top it all off I got new phones for all 5 lines on my plan and my monthly bill still went down, amazing! And if that wasnt enough I now enjoy better service in places where my T-Mobile service had cut out. I dont have to worry about dropped calls and delayed texts at work now thanks to Sprint. I would not hesitate to recommend visiting Matt to anyone interested in great deals and even better costumer service!
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Anntonina Reutov
I was very hectic in coming back to this place after such a bad visit 6 months ago and reading such bad reviews and about this place but Im so glad i decided to stopped by again. Turns out the store got a whole new staff along with the manager. It was by far the absolute best experience I have ever had at a Sprint store! Bryan the new store manager is not only extremely professional and was able to help me but he also went out of his way to make sure I knew exactly what was going on and didnt use any high pressure sales tactics! I will be coming back here only from now on! Amazing team at this location!
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Penny Beard
My family and I had a very old plan and I didnt think we had a hope of ravamping our bill to be something more affordable or reasonable. Valerie took the time to listen to what we had, what we hoped to get and then worked with us. I love that she didnt push us. She took what we said and got us an amazing deal. I appreciate her attention to detail, and her willingness to work for her customers. I drove clear from WI to work with her. She is a great asset to the Sprint team, and one of the best CSRs Ive ever dealt with. THanks again Valerie. The kids are in heaven and the hubby is more comfortable. Penny B.
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Laura Kaupang
Parker was very helpful when I first contacted his store via phone and then when I stopped in later that day. He went above and beyond to deal with my complicated phone transfer situation, made sure I understood all of the aspects of my new phone plan, helped me choose a new phone case, and transferred all of my contacts for me in addition to setting up my new iPhone. Normally, getting a new phone is a task that I dread, but Parkers vast knowledge and friendly/helpful attitude made it a better experience than Ive had in the past. Will definitely return to this Sprint store for all of my phone needs.
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Jennifer Love
I had an amazing experience both times I went in. The 1st time I was helped by a rep to switch me from the horrible Verizon service to sprint. Both people, Tyler L and Cullen were a major help, I ended up getting the LG5 which Tyler recommended. I then stopped by yesterday to ask a question about the phone and after speaking with Tyler again I left the store very happy. It was an overall amazing experience each time I went in compared to whenever I would go to Verizon. Everyone is so friendly and knowledgeable.
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Jenn Enriquez
This is the second time I have gone into the store for help. Tyler L. was the person who helped me this last time. He made the whole experience quick and easy. I got in, got done what I needed and was out of there in record time. He was very polite, as was the nice young lady who greeted me at the door. Overall an A+ experience. I would highly recommend this location - as I have never had a bad experience there! Well done, guys!
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Al Bauernfeind
I was helped my both valerie n shelly. Both had real sound knowledge of the products that sprint has. They were understanding n worked to make sure that I fully understood the phone and call package I wanted to purchase. I really recommend that if someone is looking for a phone and great service it would be in their interest to stop and talk to either Valerie or Shelly at the sprint store at 582 Prairie Center Dr.
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Christopher Stone
Worst customer service around. Next to the Hopkins Sprint store, this one is horrible. Spent over an hour there to do a return, with a receipt, within the return policy timeline. Employee (Matt) was not very helpful or understanding. Its been over a week since my return & I STILL HAVE NOT gotten my money back into my checking account. Think Im being scammed or something else from this store. AVOID!!
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tim eggan
What a great experience!!! After visiting 2 other Sprint stores coming to this location was a blessing. Both Shelly and Valerie were very knowledgeable and way above the norm to help out. We left the store with much more then expected and were given offers that were never explained at other locations. I will now go out of my way and come to this location from now on. High recommend going here!!!!!
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Samantha Neumann
Today I spent about two hours in Sprint switching from another phone provider. I could not have been happier with the service provided by these employees. Matt was by far the most patient and understanding person I have ever dealt with in this industry. I will never go to a third party store again, but rather drive out of my way to Sprint in EP. Thanks for the great customer service.
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Josh Smith
Ive had bad experiences at this store in the past! So I was a little hesitant about coming back to this store, but it was the closest to me so I caved and went in. Pleasantly surprised to find out they are under new management and staff. Ryan the manager and Chris were very helpful and were able to assist me with all my problems. Very pleased in the direction the store is heading!
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Nate Ryan
Be careful here and ask a lot of questions. We switched our two phones and recognize we still got a decent deal. BUT, we were quoted $110 would be our monthly bill for our plan, turns out its about $30 higher than that. They are friendly and will help you, and Sprint is cheaper than others, just make sure you ask about all the details of your bill and make them explain it.