Michael Kors

Category:	Fashion Accessories Store
Address:	3925 Eagan Outlets Pkwy #860, Eagan, MN 55122, USA
Phone:	+1 651-361-1091
Site:	locations.michaelkors.com
Rating:	2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–7PM

Location

Photos 47

Reviews 4

Jennifer Deutsch

Even though I was happy with the product I got,I was NOT happy with how I was treated.From the moment I walked in the sales people acted like RUSH,RUSH,RUSH,BUY something right now,or leave.I had only been looking for less them 5 minutes!They acted like I needed to decide in 2 seconds! I couldnt even look in peace and this was my FIRST visit to the store,& then when I said I found something I liked,Their reaction shouldve been "GREAT!" BUT instead they acted like they were actually trying to talk me OUT of buying it,You think if they work on commission,that they would want or let the customer browse without jumping down their throat.They acted like I really didnt intend to buy the item or that I couldnt.They seemed very arrogant,never smiled at all,and I didnt feel welcome at all as a customer,I felt as almost like I was being chased out of the store! Like I was doing something wrong because I wanted to look for more then 2 seconds,Im not black so that wasnt the problem.That explains why the vera bradley store was so swamped and I was able to look for as long as I wanted or needed to with no problem,sales people obviously care about their commission were WAY more friendly and not having their noses stuck 10 feet up in the air.I had MONEY to spend there but next time I will spend it elsewhere,I would avoid the store because obviously you need to buy something the second after you walk in,or have to seem GOOD enough to buy their products.THEY were horrible.

T Smits

Spent $250 in this store on dec. 23rd. I was told the watch i purchased could be resized any day during regular business hours by jan. 25th. So My fiance whos ecstatic about her new "MICHAEL KORS" watch takes it to get the resize done today dec. 26th and they tell her they dont do it on the weekends! She spoke with the manager and she said "they dont resize during the weekends its company policy. And they advise customers to call first. Maybe you should try the mall of America." None of which are printed anywhere on the gift reciept or the official sales reciept. So my fiance calls the mall of america store and they have an hour wait time. Now ive had plenty of watches resized none taking more than 5 mins to do so. So in my eyes this courtesy should be priority number one when your attempting to retain customers who buy your brand. Long story short she traveled 30+ miles for nothing excited about a present i bought her from a merchant who doesnt care for his customers. Best of luck to Michael Kors for he WILL NOT RECIEVE ANOTHER PENNY FROM ME OR ANY OTHER PERSON I COME IN CONTACT WITH. Happy Holidays!

Gosha Plata

The worst customer service experience in my life. Dont shop at this store, let them go out of business because its what they deserve. My foot will never stand in that store again. I will never spend a dollar in this location. I went to resize the watch I got there. They scratched the watch while adjusting it. When I went back to show it, they said I made the scratches. Although the scratches were symmetric on every piece of the bracelet. It would be impossible to accidentally made such perfect identical scratches. I have not worn the watch because it was too big, yet they didnt believe me and insisted I did it. The manager didnt even bother to come out and tell me in person why they cant replace my watch. I cant believe the way I was treated at this store. AVOID THIS PLACE !

Michelle Jones

Awesome place always having a sale