AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	3324 Promenade Ave #104, Eagan, MN 55121, USA
Phone:	+1 651-583-7830
Site:	att.com
Rating:	2.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 9

Reviews 8

Brian Keith

*Forgive any typos and/or sentence fragments.* Went into store in late in late November in order to buy a cell phone for my sister. At the end of the day, we walked out with an Iphone and Ipad for my sister and related accessories; my wife also walked out with a new Iphone, all courtesy of a smooth-taking, eager-to-sell sales rep. Began to pay with a bank card and due to a glitch in the stores system, the transaction went through on my banks end, but not on the stores end. Store needed to be paid for their merchandise, so I used a credit card to pay for merchandise. As a result, I am now in a battle for reimbursement, as we were billed twice for the same merchandise; once by our bank, once by my credit card company. Eagan store passed the buck and referred me to my local store (I live 600 miles from the store) and local store didnt have a clue as to how to proceed and I was even told by local store manager that he was waiting for the Eagan store to call so that he could receive instructions about how to continue. I called Eagan store the next day and the rep. who attended to us on that day was not working, but a colleague called him and when I talked to reps. colleague on a call-back, colleague said that our rep. who attended to us on 11/22/2015 had already talked to my local store manager and that he (local store manager) knew what to do. As a result of aforementioned buck-passing, I have had to file a dispute with my credit card company, so the company can actually talk to rep. who dealt with us on on that day in order to verify that we were inadvertently charged twice for one transaction. Would not advise going to this store. P.S. Received a call from my sister, one day after the purchase, and it seems that during the porting of her number to an AT&T phone, her pics were loaded from her old phone to her work, Google drive file. Fortunately, she did not have anything inappropriate within her pics. Granted, she probably should have known that such a thing could happen, but the rep. did not warn against such a possibility.

Dan G.

My experience with this At&T AKA Spring Mobile is worst retail experience in my life, I start having a problem with my LG2 that was using for a while and went to At&T store in Eagan @ 3324 Promenade Place on Friday Feb 20th 7 PM, as soon as I walked in the store a faster talker by the name of Eddys Ordonez greet me and we start talking about phone option I can pick. Picked up the phone I need and he over sale me Samsung tablet that I don’t need, and told me I have two week if I don’t want to return it. I did not like the option on the phone on the 13th I went to return to at&T at the mall of America, and I am told I have to go back to the same store since its purchased from “authorize dealer not A&T”, the next day (Friday March 6) I went to the store at 3324 Promenade Place, told him I will like to return the phone and table, first I was told I need to pay $70 ($35 each), I said Eddy did not mention that when I picked up the phone, the answer was I suppose to look at it from the receipt. I said that is OK I will pay for it. After 5 min of looking at my account I am told that today is the 15 day and I can return it. I ask to talk to a manger, Nicholas Congdon said he is the manger and (even though it does not say it on his name tag) , So I called At&T customer support told her the situation and she said ” yes today is the 14 day, but since this is Authorize dealer not at&t I cannot do anything about it”, I fill like I got cheated, with a very poor customer service and at&t sign at the door when AT&t does not have any power over them, do not west your time in this store, go to the Mall of America and deal direct with AT&T not with Spring Mobile.

Sydney McLaughlin

Super bad customer service. Long waiting times. Oh, and did I mention they tried to keep my phone locked? Yeah, I called to get my phone unlocked because I had finished with my contract back in November of 2015. They stated that I had renewed it in August of 2014 on the 21st, bull crap. The only time I ever renew is when I buy a new phone, which I havent done in almost three years. Then they told me my mother, who is the account holder, went into a store and did it, I think not. My mother has never set foot into a store in her life. Ever. Weve only done upgrades and renewals online. Up yours AT&T Ive moved on after being a loyal customer since 2007, find some other sucker were over. Whoever may be reading this, buyer beware, skip this place they aint worth crap.

rylan kinnell

I thought I was paying too much for my contract and decided to stop by the Eagan location and figure it out. The actually employee that was assisting me was nice, polite and eager to try and help me. But there was an older employee across the room on a tablet that was so rude. Ill never walk foot in a AT&T again. Instead of walking over and helping his fellow employee, this guy ease dropped on my situation and chimed his opinions on the matter across the store full of customers and would laugh and go back to his tablet. Unbelievable customer service. Not only did this employee not even try to assist me with my concerns, he mocked and ridiculed them. Its unreal that AT&T would pay this person to play on tablets all day and bully customers.

Terry Kosnick

Long wait times, absolutely understaffed every time I have done business in this location. One visit when the wait was 5 parties deep I could hear employees in the back who could have come out on the sales floor to help. My last visit I was replacing a damaged phone through their third party insurer. After a two hour wait I went through the process and was told to expect my replacement phone in the next 24-48 hours. Phone never showed. Turns out the employee who assisted me never actually completed the transaction on their computer. All that waiting and still without a phone. Ill drive a good distance to avoid this terrible customer service in the future.

Erik

Echoing others statements on here this was by far the worst customer experience I have ever had. I was told to contact AT&T customer support on my own and no attempt to help the situation was made. I mistakenly believed this was a normal AT&T store but it is not. This is an authorized retailer and not a company store. They are not interested in helping you unless you either plan to purchase a phone from them or bought your phone from them. Go to a company store. You will get much better service.

Megan Richardson

After an awful experience at the Apple Valley At&t store I visited the Eagan location and was very impressed with the wonderful customer service I received from Eddy. I will be returning to this store from now on.

Osman Mohammed

Eagan is a city with 65K population and that said, at&t needs to staff few more people to fulfill the gap as I see wait times to be more than an hour sometimes.