Petco Animal Supplies

Category:	Pet Supply Store
Address:	14051 Aldrich Ave S, Burnsville, MN 55337, USA
Phone:	+1 952-898-4543
Site:	stores.petco.com
Rating:	3.7
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 100

Reviews 15

Carolyn Marie

I mean, really?? I dont know where to begin with how gross this store is. I am not a fan of Petco in general but this branch seemed especially terrible. I went in looking for a particular brand of aquarium substrate just to make sure I wasnt overpaying elsewhere but I always look at the livestock when I am visiting pet stores - this time I really wish I hadnt. The saltwater tanks were dirty and looked like little ghost towns. Almost every tank there had at least one dead fish in varying states of decay which means they have just been sitting there for a minimum of several hours. I didnt see any tanks filled with fish that would qualify as healthy or vibrant. If that isnt enough, one of the hooded rats was visibly dying right in front of me. Half closed, dull eyes, desperately gasping for breath, dragging itself across the cage. When I showed an employee all she said was, "aww, poor guy." Yes, things die, but when youre trying to run a pet store that isnt something your customers want to see, not to mention the rapid spread of disease among rodents. This place is just overrated, overpriced, and gross.

Danielle Diede

Ive never had a problem with this place whatsoever! Of course theres the occasional product thats out of stock, but thats not unlike ANY other type of store. Ive seen others complain about the fish area, but honestly, they ought to see walmart if they want to complain about fish. There will always be at least one dead fish in a tank at any pet store, and its because fish are unreliable in terms of livelihood. They dont breed them in the back! Every pet is shipped to pet stores and fish have a hard time surviving changes in conditions, plus they dont really last long anyways. As far as "filth" on the floor, thats because TONS of dogs (and EVERY MAMMAL SHEDS EVEN YOU) are constantly walking through the store that contains white linoleum floors for the purpose of being able to easily see spills so pets and people dont get hurt and employees can easily see and clean up any spills, etc. I dont see anything wrong with the store thats not wrong with or occurring in other petstores. If you want a better petstore, then you have to pay more and go to pet stores in uptown, St. Paul, or Minneapolis.

DaVonna Quernemoen

Pretty disappointed in the staff. My daughter and I went there today to look at guinea pigs. The woman there told us not to adopt another guinea pig (because we already had one and didnt adopt them together) and walked away -- even though we asked to hold one. We stood waiting to be helped for another 10 minutes then left... empty handed. I went 5 minutes down the road to Petsmart and adopted my guinea pig. I have never seen my guinea pig so happy. The two of them have been snuggling and playing all day. I am glad I didnt accept her passive aggressive advice! On another note, another employee had a shirt that exposed her stomach... among other things. Pretty unprofessional.

Lily Reid

Paid a ridiculous amount for the deshedding on both my huskies. It was very obvious that they did not brush them out for the 15 minutes they claimed. Both dogs were still shedding huge tuffs and were covered in shedded hair. They should have been blown with a drier but they were still damp. I have had my dogs groomed several times at other places and this job was a joke. My dogs continued to shed horribly afterward with no visible improvement that the deshedding treatment was suppose to help with. It appears that they used the cheaper regular shampoo and conditioner and charged me for the deshedding products. Wont be back.

Amanda

Not impressed at all. I generally like to be greeted when I enter a store. MOST Petcos are set up the same but Im not an employee, so I really dont know where anything is. I wandered around the store for about 15 minutes looking for the cat litter and passed at least 5 employees. They just smiled and zoomed past me. I needed well over 50 lbs of litter and was unable to find a cart or an employee to help me carry the litter. The cashier never offered to help me get the items to the car. This store needs some help in the customer service department.

Sandra Volkman

This store has incredible customer service! They were out of the cat food that I needed and I was unable to order it on line because the distributor was also out of it. The employees went the extra mile calling other stores until they located what I needed and had it transferred over to their store. Thank you Dana and everyone else who was so helpful! This store gets my repeat service for sure!!!!!

Luke D

Lions, and tigers, and bears, oh my!!! Ok, none of those animals are actually here, but they do have decent service and fair prices! They have a variety of different foods, collars, treats, toys and and beds. Not only do they offer supplies they offer training as well. Employees are attentive and offered assistance upon walking through the door. I would recommend this Petco over others in the areas!

Jessica Steiner

Good experience over all. I went in hoping to get the prices offered on the petco website matched and was successful. They didnt have the original thing i went in for though. I guess it is only available online. The store looked nice though and i didnt have to search for customer service help. I picked up some different products that might be great. Good variety of well thought out products.

Kory Newgaard

In the three years plus that Ive been going to this store I have not had any issues with any of the staff, or any supplies. The staff there is attentive and helpful, aside from their prices being just a tad too high this place is pretty great! and I find myself pretty unbiased as I prefer to go to Chuck and Dons when I can.

Jodi Culbreth

I go in here to get live mice for my snakes and it should take me 5 minutes. I literally have to walk around the entire store to find someone to help me and then they take their sweet time. Takes me way longer than it should. Going to twin cities reptile from now on.

Rochelle Chambers

The staff at this Petco is amazing! Every time I go in I get all the love and treats I could ever imagine. Im like a celebrity when I go in. They even help my mommy and daddy get the best toys, treats and food! Thank you everyone and Ill see you Saturday! ❤️ Hendrix

angela stefani

I love this store and love the people working there. All very pleasant and welcoming. I enjoy going to the adoption events there too. on Saturdays! The trainers are awesome. Watch for sales on the training and you really get a good deal... it is always positive!

Jer S

Store is understaffed and the staff they do have is not helpful nor do they have much knowledge of any of their products. Dont go here looking for help or advice. Only go if you know what you need.

Chris Chesney

Had a disappointing experience with a few of the groomers, but the district manager was so nice and helped to resolve my issue. So grateful for his help!

Matthew Tuggle

Place is a normal pet store with all the normal items you would find. Not very clean or well light. Have a need for pet products this is a good option.